It was nice to actually speak to a human. Jenny listened, understood what we were after and did everything that she could to assist us. We believe many companies are losing out on good customer servic... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
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Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Really helpful and efficient with help…
Really helpful and efficient with help and claims
August 4, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Rachael,
Thank you so much for your wonderful 5-star review ⭐️
It's great to know you've found our team helpful and efficient, particularly when you've needed support with your claims. We know how important it is for things to be handled smoothly when your pet needs care, so your feedback means a lot to us.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Shane was incredibly friendly and…
Shane was incredibly friendly and helpful. The best customer service experience I have had in a long time.
August 4, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
What fantastic feedback for Shane. Being described as the best customer service experience you've had in a long time is a huge compliment, and it's great to know his friendly and helpful approach made such a strong impression.
We'll make sure your lovely comments are shared with Shane, I'm sure he'll be incredibly pleased to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to recognise Shane's service.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Kathryn,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you received a kind and straightforward service from our team. Sometimes keeping things simple and making sure you feel well looked after is exactly what's needed.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Shane Miller help me with my problem…
Shane Miller help me with my problem and quickly resolved the issue.
August 4, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Robert,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane was able to quickly get to the bottom of the problem and resolve everything for you. A quick and straightforward solution can make all the difference when you need our help.
We'll make sure your kind feedback is shared with Shane, he'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
I have had Kennel Club Insurance forever! First lab 1970s
I have had Kennel Club Insurance for all my dogs over the years. Never had a problem.
Life has not been kind to me over the last few years having major surgery for cancer and suffering 5 heart attacks.
Im well now but had to give up work. So it has caused severe financial problems.
I have a 11 year old Lab. Ive loved him since he was 8 weeks old. He is the only family I have in Scotland.
Many times I have gone without to feed him and pay his insurance.
I was struggling to pay and I had a personal issue. For a few weeks I have been getting support from a lovely lady called Michelle West. Who was kind patient and said she would do all she could to help my situation. She spoke to her Manager . LIAM. Im in tears writing this because between them they have resolved the issue.
When life is not kind. People like Michelle and Liam make all the difference. All the staff are so pleasant and courteous. But today I cannot say thank you enough to them especially Liam who made the final decision.
The one thing that has sustained me through all of my issues is my faith.
Miracles do happen on a daily basis and prayers are answered .
These two people are an asset to the company. I will be forever grateful to the good samaratins on the phone that ive never met. Bless them and thank you .
August 3, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Fiona,
Thank you for taking the time to write such a heartfelt review. Your words genuinely mean a great deal to both Michelle and I.
I'm so sorry to hear about everything you've been through over the past few years, and I'm pleased to hear that you are now doing well. It's also incredibly touching to read about the bond you share with your Labrador and just how much he means to you.
Michelle has been determined to support you throughout, and I'm very pleased that together we were able to find a way forward and take at least one worry away. Sometimes circumstances need a little more understanding and a human conversation, and I'm glad we could provide that when you needed it.
You've placed your trust in Royal Kennel Club Pet Insurance to protect your dogs for many years, and that loyalty means an enormous amount to us.
I'll make sure Michelle sees every word of your lovely review. From both of us, thank you for your incredibly kind comments, and we wish you and your Labrador many more happy times together.
Take care and very best wishes,
Liam
Customer Service Teams
I had to wait for about 3 minutes but…
I had to wait for about 3 minutes but when my call was taken Shane was very helpful.
August 3, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Susan,
Thank you for taking the time to leave us a 4-star review ⭐️
We're sorry that you had to wait longer than expected to speak with us. We're currently experiencing an exceptionally busy period on our phone lines and really appreciate your patience while we make every effort to reduce our call waiting times.
It's great to hear that once you got through, Shane was able to provide the helpful service you needed. We'll make sure your feedback is shared with him.
Thank you for choosing Royal Kennel Club Pet Insurance. We hope we can make your next experience a 5-star one.
Best wishes,
Liam
Customer Service Teams
Reduction of premiums
I was going to cancel two of my dog’s policies but managed to reduce their premium payments by 50% with the help of a very helpful advisor. Thank you
August 3, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Linda,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Catherine was able to explore the options available with you and find a solution that worked for you and your two dogs. We're especially pleased that this meant you were able to keep their cover in place at a premium that better suited your circumstances.
We'll make sure your lovely feedback is shared with Catherine, she'll really appreciate knowing she was able to help.
Thank you for continuing to choose Royal Kennel Club Pet Insurance to protect your dogs, and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
I needed some advice about my policy…
I needed some advice about my policy and they were very friendly and helpful. Explained very clearly what the policy was and how I go about claiming etc
July 29, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Rachel,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that Sharon was able to provide the advice you needed and clearly explain your policy and the claims process. Insurance can sometimes feel like there's a lot to take in, so making sure you come away from the conversation feeling informed and confident is really important to us.
We'll make sure your kind feedback is shared with Sharon, she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Warm, helpful advisor
Jill was great. Warm, friendly and efficient. My query was dealt with swiftly and I was very satisfied with the service.
August 1, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Wendy,
Thank you so much for your wonderful 5-star review ⭐️
What lovely feedback for Jill. It's great to hear that her warm and friendly approach, alongside getting your query sorted quickly and efficiently, left you so satisfied with the service you received.
We'll make sure your kind words are shared with Jill, she'll be really pleased to know she made such a positive impression.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Sharon was very helpful,very…
Sharon was very helpful,very professional and sorted my matter immediately for me, excellent at her knowledge
July 29, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Jane,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that Sharon was able to resolve everything for you straight away. Her professionalism and knowledge clearly made a great impression, and we're pleased you received the helpful and efficient service you needed.
We'll make sure your lovely comments are shared with Sharon, she'll really appreciate the recognition.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent
Excellent, very helpful explaining my policy updates and how the changes are implemented.
Thank you.
July 31, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Susan,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to hear that everything was explained clearly and that you came away with a good understanding of your policy updates and how the changes would be applied. Insurance changes aren't always straightforward, so making sure you have the information you need is really important to us.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Great service
Great service
Lorna was professional, understanding and friendly. She explained everything clearly, ensured all my questions were answered and made the whole process much easier.
Thank you for your support
July 30, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear how much of a difference Lorna made to your experience. Taking the time to listen, explain everything clearly and make sure no questions are left unanswered is exactly the kind of support we want our customers to receive.
We'll make sure your kind words are shared with Lorna, she'll be really pleased to know she helped make the whole process that little bit easier for you.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Helpfully deciphering an insurance claim
Jennifer was very helpful and re-sent an email that I had somehow missed .
She also guided me through the process of getting set up with “ my account “ on line and directed me to the Agria App( all the while keeping a great sense of humour)
Many thanks Jennifer!l
July 30, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mrs Law,
Thank you so much for your wonderful 5-star review ⭐️
It sounds like Jennifer managed to get everything back on track for you, from resending the missing email to helping you get set up with My Account and pointing you towards the Agria App. It's especially lovely to hear that she kept her sense of humour throughout and made the whole experience that bit more enjoyable.
We'll make sure your fantastic feedback reaches Jennifer, I'm sure she'll be really pleased to read it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Suzanne,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Charlotte was able to resolve your query straight away and that you were pleased with the communication throughout. Providing clear, efficient support is exactly what we strive for, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Charlotte, I'm sure she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
So glad that you cover third party…
So glad that you cover third party liability without fuss.
May 23, 2026
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave us a 4-star review ⭐️
We're pleased to hear that our third party liability cover gave you what you were looking for and that arranging it was a straightforward experience. We aim to make choosing the right cover as simple as possible, so it's great to know we've been able to do that for you.
Thank you for choosing Royal Kennel Club Pet Insurance. We hope we can provide you with a 5-star experience in the future.
Best wishes,
Liam
Customer Service Teams
A positive and informative phone call…
A positive and informative phone call today, the person dealing with my queries was very helpful and obtained all the information I needed to know from the call
July 29, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you had such a positive and informative conversation with our team. It's great to know that all of your questions were answered and that you received the information you needed in a helpful and friendly way.
We'll be sure to share your kind feedback with the colleague who assisted you, I'm sure they'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent Customer experience.
Advisor was kind and knowledgable. She helped me by giving me information I needed to complete a referral form which was far more difficult than necessary. She made time and was a pleasure to talk to.
July 29, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Lesley,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea provided such a kind and knowledgeable service. Taking the time to help you navigate the referral form and ensuring you had all the information you needed is exactly the level of support we aim to provide, so it's lovely to know she made the process easier for you.
We'll be sure to pass your kind feedback on to Andrea. I'm sure she'll be delighted to hear how much you appreciated her help.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Nothing was too much brother and my…
Nothing was too much brother and my query was sorted straightaway.
July 29, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Hannah,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sandra was able to resolve your query straight away and that nothing was too much trouble. Providing helpful, efficient service is exactly what we strive for, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Sandra, I'm sure she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Kai was absolutely outstanding
Kai was absolutely amazing
He was super friendly, genuine and amazingly helpful.
Kai was outstanding in customer service, he was interested in my dog and we chatted about everything from the weather to the beautiful Lake District.
It was an absolute pleasure to speak to such a friendly person.
Kai, is amazing - thank you
July 28, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi D Parkin,
Thank you so much for your wonderful 5-star review ⭐️
We're absolutely delighted to hear about your experience with Kai. It’s lovely to know that he made you feel so at ease, taking the time to chat with you while also providing the help and support you needed. Building genuine connections with our customers is something we really value, so it's fantastic to hear that your conversation was such a memorable one.
We'll be sure to pass your incredibly kind feedback on to Kai. I'm sure he'll be thrilled to know what a positive impact he had and how much you appreciated his friendly and genuine approach.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Michael was helpful and thorough
Michael was helpful and thorough, a pleasure to deal with .
July 28, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mark,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michael provided such helpful and thorough service, and that he was a pleasure to deal with. Delivering a positive experience for our customers is exactly what we strive for, so it's great to know Michael made such a positive impression.
We'll be sure to pass your kind feedback on to Michael, I'm sure he'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
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