I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
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What people talk about most
Reviews shaping this summary
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
Company replied
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
Company replied
Every time dealing with Royal Kennel Club is a great experience. The team, Michael on this occasion, are friendly, informative and always put your mind at rest. They always go above and beyond and eve... See more
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Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Compassion and clarity at a time of vulnerability and distress
I needed to contact to enquire about how to claim from 2 vets relating to the same case for my dog (I.e. one vet was out of hours and the other a specialist referral vet). Michael explained everything to me clearly and also picked up on the fact I my self had been in hospital and was potentially vulnerable. He asked if he could do anything to assist in the way Kennels Club engaged with me which is fantastic attention to the Consumer Duty principles. His tone was compassionate, friendly and confident. He’s a credit to his team and company. (And believe me I’ve spoken to many customer service people over the last few days and Michael stands out for getting it right!) Thank you Michael.
July 27, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Nilofer,
Thank you so much for your wonderful 5-star review ⭐️
Thank you for taking the time to share such thoughtful feedback about your experience with Michael. We're sorry to hear that both you and your dog have been through such a difficult time, and we hope you're both on the road to recovery.
It's wonderful to hear that Michael took the time to explain the claims process clearly and recognised that you may have needed some additional support. Providing compassionate, personalised service is incredibly important to us, and we're pleased that you felt listened to and supported throughout your conversation.
Your comments about Michael's approach and his understanding of your circumstances mean a great deal. We'll be sure to share your feedback with him, and I'm certain he'll be incredibly proud to know the positive impact he had during what was clearly a challenging time.
Thank you for choosing Royal Kennel Club Pet Insurance. We wish you and your dog all the very best.
Best wishes,
Liam
Customer Service Teams
Excellent customer service
When I struggled with the on line claim, Angela in Customer Service couldn't have been kinder or more helpful.
July 26, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Katy,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to hear that Angela was able to help when you were having difficulties with your online claim. Taking the time to support our customers and make the process as straightforward as possible is exactly what we aim to do, so it's lovely to know Angela made such a positive difference.
We'll be sure to pass your kind feedback on to Angela. I'm sure she'll really appreciate your comments.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
I needed to query part of my claim
I needed to query part of my claim , Shane was helpful explained the claim process and exactly what was covered/ owed by both parties. All dealt with in a polite and engaging manner
July 27, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear that Shane was able to explain your claim clearly and answer your questions. We know it's important to understand exactly what's covered and what to expect, so it's great to know he provided the information you needed in a polite and engaging manner.
We'll be sure to pass your kind feedback on to Shane. I'm sure he'll really appreciate your comments.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very satisfied with the customer service from Catherine
I phoned to discuss the renewal on my dogs policy.
Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my questions & gave a full run down of everything I needed to know. She's very knowledgeable & was a great reassurance this morning.
I'm waiting for the new policy documents to arrive & my dog will be all set up for another year.
July 27, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Eleanor,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Catherine was able to provide such helpful and reassuring support when discussing your dog's renewal. Taking the time to listen to your concerns, answer your questions and ensure you have the right level of cover is exactly the service we strive to provide, so it's wonderful to know Catherine made such a positive impression.
We'll be sure to pass your kind feedback on to Catherine, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. We hope your dog enjoys another happy and healthy year ahead.
Best wishes,
Liam
Customer Service Teams
Fantastic Service on Pet Insurance
I had a claim on our pet insurance which was not straight forward. Andrea and her other colleagues could not have been more considerate, understanding, helpful and absolutley on the ball as to what was covered and advising me. My claim was agreed in full and settled promptly - hence the 5*. I would award 10* if I could. It is so unusual to find such well informed, friendly and efficient service.
July 27, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea and the rest of the team were able to support you through what sounds like a more complex claim. We know that situations like this can be stressful, so it's fantastic to hear that you found the team considerate, understanding and knowledgeable throughout, and that they were able to provide clear guidance before settling your claim promptly.
We'll be sure to pass your kind feedback on to Andrea and the colleagues who supported you. I'm sure your comments and generous praise will mean a great deal to them.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. Receiving feedback like yours is incredibly rewarding, and we're honoured that you would have given us 10 stars if you could!
Best wishes,
Liam
Customer Service Teams
TEDS CLAIM
Great customer service gave the information i I needed about my claim couldn't be more helpful looking into things. Asked about my pets welfare
July 27, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Michele,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful customer service while discussing Ted's claim. It's great to know the team took the time to provide the information you needed, looked into everything thoroughly, and also took the time to ask about Ted's welfare. We know how much our pets mean to us, so those personal touches are incredibly important.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. We hope Ted is doing well and wish him a speedy recovery.
Best wishes,
Liam
Customer Service Teams
My telephone query was handled by…
My telephone query was handled by Shane, he was both friendly and helpful in resolving my query. Thank you.
July 27, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Helen,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to resolve your query and that you found him both friendly and helpful. We know how important it is to provide clear, supportive service, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
I was given exactly the information I…
I was given exactly the information I needed. Shane was most helpful.
July 27, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Ann,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to provide exactly the information you needed. It's great to know you found him so helpful, and that he was able to make your experience a positive one.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Puuppy illness
Puppy ill soon after bringing him home thanks to initial cover given by Kennel Club I did not hesitate taking insurance for future and my vet spoke very highly of Kennel Club insurance
May 27, 2026
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
We're sorry to hear your puppy became ill so soon after bringing them home, but we're pleased the initial cover gave you the confidence and reassurance you needed during what must have been a worrying time.
It's also fantastic to hear that your vet spoke so highly of Royal Kennel Club Pet Insurance. Recommendations like that mean a great deal to us, and we're delighted you chose to continue your cover with us.
Thank you for taking the time to share your experience. We hope your puppy is now feeling much better and enjoys a long, happy and healthy life.
Best wishes,
Liam
Customer Service Teams
Jenny was so helpful
Jenny was so helpful. I needed to update both of our dogs' details and she did that while I was on the line, streamlining the profiles.Just great customer service.
June 29, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Linda,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Jenny was able to help update both of your dogs' details while you were on the phone, making the process quick and straightforward. It's fantastic to know that her helpful approach and efficient service left such a positive impression.
We'll be sure to pass your kind feedback on to Jenny, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful and friendly advisor who…
Very helpful and friendly advisor who answered my questions and put everything in place for me. Fantastic
July 24, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Lynn,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful and friendly service. It's great to know our adviser was able to answer all of your questions and put everything in place for you, making the process as straightforward as possible.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Not what I was expecting!
Having lost my email account (thank you Microsoft) I called 2 see what the remedy was, expecting to be referred to a webpage with lots of FAQs Etc. Instead I got Sharon, who was helpful, knowledgeable, polite and dare I say cheerful, not what one normally expects from court centres. 10 out of 10.
July 24, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Ray,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sharon exceeded your expectations! Losing access to an email account can be incredibly frustrating, so it's great to know she was able to make things easy by providing knowledgeable, helpful and cheerful support, without sending you off to search through FAQs.
We'll be sure to pass your kind feedback on to Sharon, I'm sure it will mean a lot to her.
Thank you for your fantastic comments and for taking the time to share your experience. Thank you also for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Good to deal with
My query was handled patiently and clearly. No rush. Listened well. Helpful. Friendly manner and tone. Was able to provide answers.
July 24, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Helen,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such a positive experience. Taking the time to listen, answer questions clearly and never make our customers feel rushed is exactly the level of service we aim to deliver, so it's fantastic to know this was reflected in your experience.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Mrs Hill,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received excellent, fast service. We know how important it is to provide prompt support without compromising on quality, so it's fantastic to know we delivered a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Matt,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such a professional, knowledgeable and helpful service. We know how important it is to give our customers clear advice and support, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent customer service.
Excellent help and information from Wendy.
July 23, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Martin,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Wendy provided you with excellent service and the information you needed. Delivering helpful, knowledgeable support is something we take great pride in, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Wendy, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Great support!
Michelle was very helpful and supportive during a worrying time with my pet
July 23, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Simon,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michelle was able to provide such helpful and supportive service during what must have been a worrying time with your pet. We know how important it is to have someone you can rely on when you need reassurance, so it's wonderful to know Michelle made a positive difference.
We'll be sure to pass your kind feedback on to Michelle, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Absolutely fantastic team work
Absolutely fantastic team work
Kerry and Alicia were outstanding
They both were efficient and kept me in the loop throughout my claim for our beautiful girl Poppy the Miniature Schnauzer
I would definitely recommend being insured with Agria Kennel Club
July 22, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Bev,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Kerry and Alicia provided such outstanding support throughout Poppy's claim. Keeping our customers informed every step of the way is so important to us, especially during what can be a worrying time, so it's fantastic to know they kept you updated and made the process as smooth as possible.
We'll be sure to pass your kind feedback on to Kerry and Alicia, I'm sure it will mean a great deal to them.
Thank you for your recommendation and for choosing Royal Kennel Club Pet Insurance. We hope Poppy is doing well and wish her all the very best.
Best wishes,
Liam
Customer Service Teams
Efficient
Efficient, polite and friendly service from Sharon, the person on the phone dealing with my situation
July 22, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Ellen,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sharon provided such efficient, polite and friendly service. It's great to know she was able to help with your situation and make the experience a positive one.
We'll be sure to pass your kind feedback on to Sharon, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Andrea is such a lovely and friendly…
Andrea is such a lovely and friendly advisor. She took the time to talk to me and to sympathise with my little dogs issue. Just nice to have a chat and not be rushed off the phone. Thank you Andrea :) x
July 22, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Nicki,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea made such a positive impression. We know that when you're worried about your pet, having someone who takes the time to listen, show genuine empathy and never makes you feel rushed can make all the difference.
We'll be sure to pass your kind feedback on to Andrea, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. We hope your little dog is doing well.
Best wishes,
Liam
Customer Service Teams
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