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RSPCA Pet Insurance (UK)Reviews 

173
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company, often praising the excellent service and user-friendly website. Customers found the online registration process and website navigation to be very easy and straightforward, making it simple to set up policies and manage accounts. Many people highlighted the professionalism and competence of the company in handling claims, with some noting that claims were accepted and paid quickly, often with direct liaison with their vets. However, some customers also noted issues with price increases upon renewal, even for pets in good health without prior claims. A few other people also felt that customer service was poor or non-existent, with some experiencing difficulties in getting responses regarding claims or policy details.

What people talk about most

Price

Consumers find price to be ambiguous, with many reviewers reporting reasonable or competitive prices, even... See more

Claim

People report ambiguous experiences with claim, with many reviewers expressing satisfaction with the speed... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, straightforward, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of access and... See more

Website

Customers had positive experiences with the website, finding it very easy to use and navigate for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

My wee kitten broke her leg at just 8 months old, requiring a surgery, pins, the works. It was a scary situation with very expensive bills - but it could not have been easier working with RSPCA Pet In... See more

Company replied

Rated 5 out of 5 stars

What a great experience knowing we didn’t have to worry about the cost of our puppy’s operation,we had enough to worry about hoping that he was going to be ok,we kept upto date with everything from th... See more

Company replied


Company details

  1. Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.


Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(173)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Application on Line Great

Applied on line which was very good. Unfortunately had to contact admin office which took some sorting out via different tel nos but overall personal service was excellent. Very pleased with customer service

July 1, 2026
Rated 1 out of 5 stars

Unfair and untransparent pricing

I have my Cat insured with the RSPCA since the day he was born. He is currently 4 years old, has a littermate from the same litter born on the same day, but she is a girl. They get the same yearly Vet visits, have no pre-existing conditions and are completely healthy. Now my insurance premium for my boy has gone up by over 100 quid per year to over £400 while his sister, mind you same litter, same age, has gone up by 24 quid to £250. I called the RSPCA and they cannot and won't reduced the price of the insurance offering me only an Amazon Voucher as a gesture of goodwill or to reduce coverage to bring down the insurance premium. They also do not price match online prices when signing up as a new customer for the same cat, which would bring down the insurance price to £314. Overall I am disappointed and am not left with a good feeling of choosing the RSPCA pet insurance in the first place.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company my dog was ran…

Do not use this company my dog was ran over they have tried everything not to pay told me I would have money back for cremation within days and it’s took weeks still awaiting an assessor. Refusing to accept paperwork that isn’t hand written and I’ve had to chase up vets for more information because they could not be bothered. Really disgusting customer service to someone who has lost a loved pet cancelled my others dog insurance today

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth and stress free process

During a really stressful time due to my dog going downhill rapidly and numerous initial blood tests and scans being inconclusive the claim process was very easy considering although for the same treatment over days I had paid upfront n various amounts it was all self with as a continual claim. As the treatment at my own vets had to be paid upfront and claim paid back to me once she was referred to specialist at vet hospital I didn’t have to pay upfront and they were happy to wait for the claim money to get paid to them directly which it was and it was all a very smooth process,

April 23, 2026

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