From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easily navigated online portal & I save a fair bit on my renewal! Simples!
I decided that in order to help support RSPCA in helping animals in need more than just by a small monthly donation, I eould change my pet insurance over to them also which will hopefully help more.
Applied on line which was very good. Unfortunately had to contact admin office which took some sorting out via different tel nos but overall personal service was excellent. Very pleased with customer service
I've got both dogs insured value for money and staff friendly and helpful
Easy to do online with best benefits for price even tho my dog is,quite old
I have my Cat insured with the RSPCA since the day he was born. He is currently 4 years old, has a littermate from the same litter born on the same day, but she is a girl. They get the same yearly Vet visits, have no pre-existing conditions and are completely healthy. Now my insurance premium for my boy has gone up by over 100 quid per year to over £400 while his sister, mind you same litter, same age, has gone up by 24 quid to £250. I called the RSPCA and they cannot and won't reduced the price of the insurance offering me only an Amazon Voucher as a gesture of goodwill or to reduce coverage to bring down the insurance premium. They also do not price match online prices when signing up as a new customer for the same cat, which would bring down the insurance price to £314. Overall I am disappointed and am not left with a good feeling of choosing the RSPCA pet insurance in the first place.
I found your website easy to find exactly what I needed and at a competitive price.
Also RSPCA is the best for caring for animals
Do not use this company my dog was ran over they have tried everything not to pay told me I would have money back for cremation within days and it’s took weeks still awaiting an assessor. Refusing to accept paperwork that isn’t hand written and I’ve had to chase up vets for more information because they could not be bothered. Really disgusting customer service to someone who has lost a loved pet cancelled my others dog insurance today
RSPCA offered best overall packacge for cat. Not the cheapest, but not the most expensive either
It was easy to gain all the help information which was thoroughly explained. I am assured that they will afford me the peace of mind for Pippa.
After investing the options for an older dog the RSPCA policy met our needs at a reasonable price.
I have recently adopted a dog. I trusted RSPCA than any other company.
The claim was dealt very quick and was straight forward.
The procedure from start to finish was impeccable with no issues. Thank you
Good value and no hidden charges -‘I
Feel I can trust this provider
straightforward form which only took a short while to complete.Reasonable price
During a really stressful time due to my dog going downhill rapidly and numerous initial blood tests and scans being inconclusive the claim process was very easy considering although for the same treatment over days I had paid upfront n various amounts it was all self with as a continual claim. As the treatment at my own vets had to be paid upfront and claim paid back to me once she was referred to specialist at vet hospital I didn’t have to pay upfront and they were happy to wait for the claim money to get paid to them directly which it was and it was all a very smooth process,
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.