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RSPCA Pet Insurance (UK) Reviews 

228
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a truly great experience with this company. Consumers frequently praise the affordable prices, reasonable monthly amounts, and the straightforward online registration process. Many people also highlight the incredible value, the great cover provided, and the quick, hassle-free claim payouts. However, some reviewers were not happy with communication issues, long delays, and unresponsive customer service when dealing with claims. A few other people also felt that unexpected policy renewals, very steep premium increases, and rejected claims caused frustration. Certain customers additionally noted that reaching support agents became quite difficult when trying to resolve urgent policy matters.

What people talk about most

Price

Clients share positive opinions on price, describing the insurance rates as affordable, reasonable, and very... See more

Service

Consumers find service to be positive, highlighting an easy insurance setup and helpful customer support.... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, with experiences varying significantly among... See more

User experience

People report positive experiences with user experience, highlighting how fast and efficient the setup... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently reporting brilliant and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

I couldn’t be happier with RSPCA Pet Insurance! The online form was super easy to complete, and the whole process was quick and stress-free. They liaised directly with my vet, which made everything so... See more

Company replied


Company details

  1. Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.


Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.5

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(228)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to do online with best benefits…

Easy to do online with best benefits for price even tho my dog is,quite old

June 23, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Hi Maggie, Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 1 out of 5 stars

Unfair and untransparent pricing

I have my Cat insured with the RSPCA since the day he was born. He is currently 4 years old, has a littermate from the same litter born on the same day, but she is a girl. They get the same yearly Vet visits, have no pre-existing conditions and are completely healthy. Now my insurance premium for my boy has gone up by over 100 quid per year to over £400 while his sister, mind you same litter, same age, has gone up by 24 quid to £250. I called the RSPCA and they cannot and won't reduced the price of the insurance offering me only an Amazon Voucher as a gesture of goodwill or to reduce coverage to bring down the insurance premium. They also do not price match online prices when signing up as a new customer for the same cat, which would bring down the insurance price to £314. Overall I am disappointed and am not left with a good feeling of choosing the RSPCA pet insurance in the first place.

July 1, 2026
Unprompted review
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

HI William, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.

All the best, Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

Easy to find what you want at competitive prices

I found your website easy to find exactly what I needed and at a competitive price.
Also RSPCA is the best for caring for animals

June 17, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices. We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team

Rated 1 out of 5 stars

Do not use this company my dog was ran…

Do not use this company my dog was ran over they have tried everything not to pay told me I would have money back for cremation within days and it’s took weeks still awaiting an assessor. Refusing to accept paperwork that isn’t hand written and I’ve had to chase up vets for more information because they could not be bothered. Really disgusting customer service to someone who has lost a loved pet cancelled my others dog insurance today

June 29, 2026
Unprompted review
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Hi Phillipa, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.

All the best, Andy from the RSPCA Pet Insurance Team

Rated 4 out of 5 stars

RSPCA offered best overall packacge for…

RSPCA offered best overall packacge for cat. Not the cheapest, but not the most expensive either

June 9, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

value for money

June 22, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

It was easy to gain all the help…

It was easy to gain all the help information which was thoroughly explained. I am assured that they will afford me the peace of mind for Pippa.

June 20, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 4 out of 5 stars

After investing the options for an…

After investing the options for an older dog the RSPCA policy met our needs at a reasonable price.

June 4, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

I have recently adopted a dog

I have recently adopted a dog. I trusted RSPCA than any other company.

June 20, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA and helping animals that need our assistance.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

The claim was dealt very quick and was…

The claim was dealt very quick and was straight forward.

February 2, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! I'm pleased your claim was settled quickly and was straight forward.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

Good value and no hidden charges -‘I

Good value and no hidden charges -‘I
Feel I can trust this provider

June 13, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices. Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

straightforward form which only took a…

straightforward form which only took a short while to complete.Reasonable price

June 11, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

Very smooth and stress free process

During a really stressful time due to my dog going downhill rapidly and numerous initial blood tests and scans being inconclusive the claim process was very easy considering although for the same treatment over days I had paid upfront n various amounts it was all self with as a continual claim. As the treatment at my own vets had to be paid upfront and claim paid back to me once she was referred to specialist at vet hospital I didn’t have to pay upfront and they were happy to wait for the claim money to get paid to them directly which it was and it was all a very smooth process,

April 23, 2026
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Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! I really hope your pet dog has made a quick recovery. Sending all our love from the RSPCA.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

Easy and informative process

Easy to nevigate the application process and informative email.

June 8, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

I bought a policy

I bought a policy, that was very easily done online.
Hoping I never have to make a claim so can't review how well that process is

June 8, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you found purchasing a policy easy to do online.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

The RSPCA has a history for saving dogs etc . However i didn’t know they where in the market for insurance for and the quote was quite competitive and it’s still Early days . As far as my experience I

The service so far has been straight forward. When I had a query I spoke to a lady over the phone she was knowledgeable about the process for ensuring my dog.

May 27, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words! We're glad you're happy with our prices and customer service.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

Great experience at a not so great…

Great experience at a not so great time, don’t know what we would have done if we didn’t have insurance, very easy to set up our claim and got paid in no time ,thankyou.

February 17, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your leaving a review! We're pleased you received a good service and you're a happy customer.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

I insure my second dog with them.I'm…

I insure my second dog with them.I'm happy with customer service. Reasonable price for my poppy. Highly recommended.

May 27, 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices and customer service.
Andy from the RSPCA Pet Insurance Team

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