I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
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Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
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4.5
Excellent
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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When I was looking online for pet…
When I was looking online for pet insurance RSPCA came up with the best quote i would recommend RSPCA to my family and friends
August 7, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Pet Insurance
Very pleased with purchase. Had many quotes but RSPCA came out best. Thankyou
August 18, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
I have always supported the RSPCA and…
I have always supported the RSPCA and wanted Yana to be covered by them
August 18, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
policy exclusions
I have just taken out a policy for my dog effective a few days ago. I set it up nearly 4 weeks and sent all of her medical history in 3 weeks ago. The policy is now active, and I still do not know what exclusions will apply; they tell me it is still 3 days away from knowing. I dont think a policy should start without knowing what i have paid for espacially when 3 weeks notice has been given of a full medical history
July 17, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for leaving a review! And thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Tried and trusted company with fair…
Tried and trusted company with fair pricing policy
August 11, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Lots of exclusions from cover after insurance started
Insurance was very easy to set up online & price good. However, after the insurance started and my first direct debit went out, I received a notification via the portal that numerous conditions had been excluded from my dog’s cover, which I think is very sharp practice. Too late to cancel but very disappointing as I’ve always been a huge supporter of the RSPCA.
July 21, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for leaving a review! And thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Rufus insurance ficiently…
Everything setup fast and efficiently and a very good product
July 9, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Friendly informative information fast…
Friendly informative information fast detailed answers good prices explained in detailed
August 6, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Great company to use.
There was no fuss about my pet claim.
It was granted within the day, support great and took the worry away from me to get best treatment for my dog.
Thank you
January 27, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
All ok do far I have just set up…
All ok do far I have just set up insurance for my little Cavapoo. All seems ok so far but, time will tell how it all works out.
July 27, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
The premium for the policy was…
The premium for the policy was competitive and dental was included. It was really easy to get a quote with payment options.
July 9, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Very helpful customer service
Very helpful customer service, good insurance product, and at competitive pricing
July 3, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Was really easy to do and found the…
Was really easy to do and found the policy i wanted
July 28, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Most reasonably priced and…
Most reasonably priced and straightforward to join.I
particularly appreciated being asked if I wanted a policy written in paper form.
July 9, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
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