I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... See more
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Review summary
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From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
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4.5
Excellent
279 reviews
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This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Horrendous costumer service
Horrendous costumer service. Call centre is basically useless - long waits , rude handlers … and the website has very little functionality so you end up having to call the bloody call centre anyway. Avoid! There are better insurers out there.
September 30, 2026
Unprompted review
Call centre utterly useless
Call centre utterly useless as after waiting on hold for 30+ minutes on 3 occasions, I still got no answer.
September 1, 2026
Very easy to set up.
Very easy to set up, everything in plain English, no fancy jargon. Very competitive prices and it's supporting a good cause.
September 25, 2026
You can trust RSPCA easy to use…
You can trust RSPCA easy to use competitive price,thanks from Major Tom and Ziggy Stardust.
September 24, 2026
Simple and easy to use
September 18, 2026
I just want to thank the customer…
I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she needed.
Can't thank them enough, would rate them 10 stars if i could.
Keep up the great work, and once again, thank you all soooo much for helping get my dog back to full health.
Great value price, compared to others i found for my 11 year old Staffie, excellent service, and rapid claim.
June 22, 2026
We needed our puppy insured so decided…
We needed our puppy insured so decided on the RSPCA. It was really easy to set up on line. The monthly/yearly payments were affordable. Really pleased with my choice.
September 22, 2026
So far all looks very promising as I…
So far all looks very promising as I had to contact them to change policy start date and found them very helpful.
September 20, 2026
This is an excellent policy and monthly…
This is an excellent policy and monthly payments are very reasonable. Very simple to make a claim and fast repayment with no hassle. I would recommend this RSPCA vet insurance 1000%
April 15, 2026
RSPCA, good communication, easy to submit a claim which they quickly resolved
RSPCA communicated well throughout the claim and paid my vet bill back to me very quickly
March 22, 2026
Prompt payment
I knew what my policy covered and the voluntary excess. RSPCA promptly paid what was due.
July 12, 2026
Good monthly rate very affordable.
September 10, 2026
RSPCA pet insurance
RSPCA pet insurance was very easy to set up. Quick quote and a choice of options to choose from. Fast service and easy claims for a good price
September 13, 2026
Reasonably priced pet insurance and…
Reasonably priced pet insurance and efficiently run
September 4, 2026
It was easy to buy the insurance, but......
It was easy to buy the insurance on the website. However, because of my pet's age, you requested more information and then contacted my vet. However, I've never had confirmation that my pet's insurance is all in order.
August 10, 2026
Best available price for lifetime cover…
Best available price for lifetime cover with the top annual limit compared to other providers.
Also included in the cover is access to Vets if needed which is great.
I also like the idea that by purchasing the cover we are supporting a superb charity.
August 20, 2026
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