I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
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Reviews shaping this summary
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
Company replied
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
Company replied
Every time dealing with Royal Kennel Club is a great experience. The team, Michael on this occasion, are friendly, informative and always put your mind at rest. They always go above and beyond and eve... See more
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Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Reply from Royal Kennel Club Pet Insurance
Hi Katherine,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful service and enjoyed a great customer service experience. Providing friendly, knowledgeable support is something we take great pride in, so it's wonderful to know we delivered that for you.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
I've just trusted the Kennel club and…
I've just trusted the Kennel club and the price was very good .
May 22, 2026
Reply from Royal Kennel Club Pet Insurance
Hi Pat,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you chose Royal Kennel Club Pet Insurance and that you found our cover to be competitively priced. Trust is incredibly important when choosing pet insurance, so it means a great deal to know you placed your confidence in us.
Thank you for taking the time to share your experience. We really appreciate your support and look forward to being there for you and your pet whenever you need us.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Sue,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that your claim was handled promptly and without any fuss. We know how important it is for claims to be processed efficiently, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the team involved, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Friendly and professional
Spoke to Shane after having an issue when trying to register for my free insurance. Phone was answered quickly and he dealt with it in a very friendly and professional manner and the issue was resolved in a few minutes
July 21, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to resolve the issue you experienced while registering for your free insurance. It's great to know your call was answered quickly and that Shane provided such friendly and professional service, getting everything sorted in just a few minutes.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful with a pleasant manner!
July 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Burt Obrien
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Call to notify of pet goodbye
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and Charlotte was kind in her explanations of next steps etc. We have insured our 3 dogs over 28yrs with KC and they have been both efficient and the level of cover offered provides peace of mind that all health conditions are covered life long. We highly recommend KC pet insurance.
July 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello AH
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Charlotte will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Michelle was very helpful and answered…
Michelle was very helpful and answered all my quiries. . Been with the kennel club for 7 years. My claims have always been dealrh wirh efficiency abd promptly, i have recommended you numerous times . I wouldn’t chose another company.
July 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello dianne northwood
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found our services efficient and prompt. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Call handler was very helpful
Call handler was very helpful, clear about process and empathetic about our situation.
July 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello SA
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Policy renewal oltions
I spoke to Carol today about my policy renewal options Carol was very helpful and clear about my options as well as being very cheerful .. thank you Carol
July 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Sally Doughty
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Carol. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
EVERYONE REALLY HELPFUL WHEN SORTING…
EVERYONE REALLY HELPFUL WHEN SORTING OUT THE INSURANCE FOR MY GREAT DANE. A REALLY BIG THANK-YOU
May 20, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Mark Newman
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Jenny is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Angela was extremely helpful
Angela was extremely helpful, polite and professional!
Theresa S
July 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Theresa
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Angela will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent Service and product
I have spoke with two members of staff over the past week and have been surprised at the service for an insurance company. I felt they cared, were interested and could empathise with my concerns . Excellent service and product . Only slight issue was the long call waiting time .
July 17, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Kathryn Molloy
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Outstanding Service
Michelle was polite, courteous, understanding & patient. Moreover she provided me with swift comprehensive advice and guidance demonstrating her clear in-depth knowledge. Her resolutions and actions were implemented immediately and she was clear & concise on the process, implications and resultant outcomes. I was extremely grateful to her and for the full effective & very efficient resolution to my issues.
July 17, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Robert Boswell
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Whenever I call always there to help
Whenever I call always there to help. Friendly, patient staff on the other end of the phone.
Thank you for making claims much easier.
Great customer service ☺️
July 17, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Lisa Crampton
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Wendy. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Friendly and empathetic
Friendly, empathetic service from your customer service personnel.
May 7, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Valerie
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Wendy and Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Michelle was a pleasure to speak with
Michelle was a pleasure to speak with. She was able to give me all the information that I needed and more. She was empathetic and reassuring, traits which are so important when we have unwell pets.
July 16, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Christine
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michelle is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
4 lovely ladies 😊
4 lovely ladies helped me resolve the problem this was from 14th to 16th July. Thank you, Sarah, Wendy, Alison and Jude/you're all so lovely and i appreciated your time that you gave me.
Kind regards,
NCS
July 14, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello NS
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sarah, Wendy, Alison and Jude will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Sandra cumbria
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
I'm so glad that we went with Kennel…
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night twice and different vets then was referred to a daytime vets and subsequently our normal vet from there. Kennel Club have dealt with eveything and given me details informaion about all the claims, excess, deposits etc. Even checking in on Loki's wellbeing.
July 15, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Vicki Marie Donovan
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michael is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Amazing advice
Amazing advice. Shane was so polite and answered our questions with expert advice. He put us at ease in a difficult situation as we were on our way for emergency care for our dog
July 15, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Dawn Barker
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
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