PhoneBox - Vancouver Store 

Emina helped us set up our accounts with an eSIM seamlessly really appreciated the help!

Emina was great help to set up our phone plans. Everything is all set up and working smoothly!

The service from winny was wonderful I got kind and great services.

The office is in a great location, and the staff provide excellent multilingual service. I am especially deeply grateful for Winny Support's kind and prompt assistance.
Thank you.

I wanted to transfer my e-sim to my new phone, and “Mae” helped me quickly and efficiently. I really appreciate it.

Horrible customer service I tried to use this company as my service provider paid upfront at their store on Seymour St in Vancouver had some problems with bringing over my old phone number from another horrible Telecom company Virgin Mobile wasted the entire day on this every time I needed to speak to customer service at Phonebox I was told that I had no account and that they had no record of me. I would then walk back to the store on Seymour St and then all of a sudden I do have a account had to go back three times in person and finally I gave up how can a company be so horrible at serving their customers. I would NOT recommend this company. THEY SIMPLY HAVE NO CLUE WHAT THEY ARE DOING.

Thanks for the information and the nice explanations!

it was such a seamless experience to change from my previous phone service to this one. The customer service was nice and polite, especially Sirine, and was welcomed to ask any questions needed.

When I asked questions, a agent called KATRINA was quite quick to respond to it, and helpful.

I had an amazing experience at PhoneBox. Jun and Emina were incredibly kind, professional, and helpful throughout my visit. They took the time to answer all my questions and made sure everything was handled perfectly. Their customer service was outstanding, and I couldn’t be happier with the results. Highly recommend PhoneBox for anyone looking for top-quality service and friendly, knowledgeable staff

Sirine- a lovely person, very helpful young lady and very smiley. thank you so much for a lovely experience and an amazing greeting into Canada

My experience with PhoneBox was amazing thanks to Emina. She was very kind, patient, and answered all my questions clearly and quickly. You can tell she really cares about providing great service and making customers feel valued. Totally recommend!

Emina was amazing!! The service she provided was excellent

Been with phone box for a couple months now very inexpensive plans great service with Telus 5G works great 5G plus works great I live in a remote area and never have an issue of service the staff and the people that work there are great I'm on a really great promotional plan that offers me good data definitely going to be sticking around with him for a very long periods of time no point of switching thank you very much for all the staff and for everything that you guys do

The staff really helped me to transfer my phone number to PhoneBox. Thank you so much, Olivia.

Very helpful and on point staff..I got my eSIM very quick and ready to go in less than half an hour!
Definitely recommended

I got a SIM card here and it was really smooth.A staff Anna is super kind and she can speak Japanese well so I recommend Japanese people to buy SIM card here.

Olivia was very helpful, quickly and easily set up my account with me and prepared me for using my ESIM in the future too.