PhoneBox - Vancouver Store 

This company’s rating is unavailable due to a breach of our guidelines.

658 Seymour St, V6B 3K4 Vancouver, British Columbia, CA


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See what reviewers are saying

Rated 5 out of 5 stars

I was introduced to phonebox by my study agency and the service is honestly so great! Sirine helped me activate my eSIM, she was so kind and explained me very well about my benefits with phonebox. The... See more

Rated 5 out of 5 stars

Been a customer for over 6 years now, nothing but an overall great service. Their plan price is unbeatable, and their customer support help you get things done quickly, like the fact that you can reac... See more

Rated 5 out of 5 stars

These guys are great. Perfect service and no issues. I’ve had to go to them twice and the staff were wonderful. This last time they were able to help with an issue caused when Apple broke my phone dur... See more

Rated 4 out of 5 stars

It’s okay. You get the data. If you go over you get charged over 100 dollars. I went over by 6G and it was upsetting to see that much. Sometimes my data has cut off randomly and there’s no compensatio... See more


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

"PhoneBox is a Canadian wireless provider offering prepaid and postpaid phone plans to clients within USA and Canada and across the world. We offer 5G, unlimited calling and texting to all our customer without any contracts or credit checks. Get nationwide coverage on the largest networks in USA and Canada. PhoneBox offers an affordable alternative to students, immigrants, travelers and visitors who do not want to commit to long term contracts. With free delivery across the world, you can get your SIM card or eSim before you travel. Get more with PhoneBox!"


Contact info

  • 658 Seymour St, V6B 3K4, Vancouver, British Columbia, Canada

  • 1 855-886-0505

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There is a Chinese customer service…

There is a Chinese customer service representative named Samantha at PhoneBox who is very professional and patient. She has been of great help to me via the WeChat official account, and I hope this review will also be helpful to her.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We visited their branch in Vancouver today and got amazing service. Olivia was very nice and friendly and explained everything we wanted to know. Thank you :-)

July 15, 2025
Unprompted review

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