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Gophr Reviews 1,574

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TrustScore 4.5 out of 5

4.7

Courier Service
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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours of ordering. Many people highlight the helpfulness and positive attitude of the staff, especially the delivery drivers, who go above and beyond to assist with heavy items and difficult delivery locations. The overall service is frequently described as excellent, with consumers appreciating the smooth process and good communication. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, and rigid in its policies, particularly when issues like damaged parcels or missed deliveries arose. A few other people also felt that the company lacked empathy and support when problems occurred, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the drivers for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of... See more

Order

Clients share positive opinions on order. Many customers praise the speed of delivery, with some items... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery at a reasonable price. Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied

Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

DON’T USE - precious wedding items stolen by drivers

We trusted Gophr to deliver items from our wedding reception to our home. Instead of leaving them securely behind our gate as instructed, the courier left them outside in full view.
From our camera, we saw them look inside our box of wedding cards and then take it back to their van. That box held our honeymoon contributions and irreplaceable messages from loved ones. Other items, including our wedding cake, were also not delivered.
None of this is covered by insurance, and Gophr has offered no compensation or real support. It was heartbreaking to end our wedding this way. I would not recommend this service to anyone.

August 30, 2025
Unprompted review
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Reply from Gophr

Hi Alexandra,

I understand how upsetting this must have been for you both, especially coming straight after your wedding. It’s a terrible situation, and I’m sorry this happened.
On our side, we’ve tried to recover the items from the driver and have removed him from the platform following the incident. We’re only able to share his details with the police, and now that the crime has been reported, we’ll do everything we can to assist the police when they get in touch.
I know this doesn’t change what’s happened, and I understand how frustrating the limits of cover feel. The circumstances fall outside what is included under our buyer protection, which is why compensation has been limited to the delivery refund.
It’s an awful thing to have gone through, and while there are limits to what we can do, we’ll continue to help where possible.

Gophr Team

Rated 5 out of 5 stars

Perfect!

The delivery was on time and the courier was super friendly and helpful

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Ciprian was super helpful

Ciprian was super helpful. It all got a bit confusing as the job was somehow cancelled by Gophr and then was re-established - thank goodness. Ciprian carried all the boxes to his car and even made friends with my dogs - what a lovely man - thank you!!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Rapid delivery service for 10 bags of gravel arrived within 3 hour service timeframe. Courier friendly, polite and helpful. All good.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Very courteous and helpful. Package was delivered as per arrangement. All good.

September 19, 2025
Unprompted review
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Reply from Gophr

Hi,

Thank you!

Best,
Gophr Team

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service. Bought some items at Wickes in the morning and they arrived in the afternoon without any problem. The driver was lovely, fantastic attitude the items were in perfect condition. Tracking info was good aswell. Very impressed, would definitely use them again. Thanks so much!

September 20, 2025
Unprompted review
Gophr logo

Reply from Gophr

Hi,

Thank you!

Best,
Gophr Team

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