Horrendous customer service
Horrendous customer service. It takes multiple emails and weeks to get a response.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Gorilla Mats is the creator of the best large exercise mats and large yoga mats. Just unroll to instantly transform any room into a home gym or studio with our quality, non-slip, thick workout flooring.
Casitas Pass Road 1072, 93013, Carpinteria, United States
Horrendous customer service. It takes multiple emails and weeks to get a response.
Bought an exercise mat for my home gym. The mat works well: stays flat, grip is good.
When I had a problem with a broken strap it took them months, and half a dozen follow-up emails from my side, to finally send me a replacement
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.