Gorillas Reviews 

Didn't receive right order, could only have both refund of item and delivery charge if the refund was put onto my gorilla account. If i wanted a credit on my debit card which I used for the full amount, then I could only be refunded for the missing item. gorrilla explained that this is the only option. They also refused to supply the name & department that i wished to escalate this to. They are not sorry for any inconvenience otherwise they wouldn't treat customers in this way. At least with any other delivery service, asda, Sainsbury's etc, you are refunded straight away onto the card you used.
They dictate to you how they will refund your money - that is disgraceful tactics

Don’t bother with this service.
These people clearly don’t care about their business or their customers, seeing how rude and inefficiently i was treated every time i had to chat with them. Customer service responses are incredibly long..feel like they are texting from another galaxy thus it takes light years to reach you.
The occasion that made me finally remove this app from my phone was when i placed an order which was missing 3 items out of 6..then had to wait 30 mins for a customer representative to reply to me, got a refund, couldn’t apply all my credit for the new order which contained the missing items, nevertheless I ordered again spending extra money for what i had already paid and once i got the order it was, once again, missing items…i am sure someone was having fun doing this.
Avoid if you can.

Don’t bother- your order will either be cancelled without any indication as to why or it will simply not be delivered for hours to be cancelled. Tried this multiple times and had this happened 3 times.

Ordered big grocery list, literally half the stuff didn’t arrive, still charged and no customer service. Used to be great, now a joke

Both my past two deliveries have been fine. On the last order I was sent some tomatoes which had started to go mouldy. After complaining, customer service promptly gave me a credit on my account and free delivery for next time. I’d rather they just gave me an actual cash refund for the tomatoes like any normal supermarket/store would do.

If I could rate zero I would. They false advertise that they give a discount on the first TWO orders but they don't. AVOID the headache and shop elsewhere as they are rude and charge way too much. Customer service is terrible like they haven't got the time... It's YOUR JOB!!!

Problems is with 99% orders. Orders are late. Time to time is missing items. Customer service are rude and think they are funny and do your favor with compensation £1 😂 Not help at all

The simple problem with Gorillas is that it can't hold its promise to deliver quickly anymore. It took them an average of 45min over my previous 5 deliveries so this does not seem to be an outlier

I ordered a few items from Gorillas today, they arrived without hitch within half an hour, delivery person was lovely, and there was way less plastic packaging than a normal shop (vegetables wrapped in paper or netting, paper carrier bags used). All in all a total success. I will definitely use again.

Let me clear out something for all of you.

Ive just ended 3 months cycling relationship with this company, riding in Copenhagen.

1. Your goods arrives in 50 l backpacks, in which they put around 4 paper bags with your items ( vegs, meat etc) that's why they are damaged or missing. This is an order from the owner of the company, who is forcing girls and students to carry almost 50 kgs on their shoulders.

2. If you have luck you can ride a cargo bike, which has big trunk in front, if they are working.... 70% of the times those bikes were broken, as we were doing hundreds of kilometres a day. But we were forced to use them, or we were going to receive warning or termination.

3. Of course in such a conditions employees are searching for different methods to dodge the work, such as :

Riding like turtles in order to get less orders.

Going to toilet at the warehouse 20 times a day.

Pretending that they don't know the order.

Smoking on the corner.

Chatting on the phones, hidden somewhere.

4. As a rider i was forced to put in order on the shelves the products with my dirty hands after riding 100 kms and meeting 100 of clients

5. The supervisors are people without any training, without much of an idea what, so they had to deal with everything by their own opinion. Of course sitting on the chair 90% of the time was their main one.

6. Managers looking after their salary, not willing to answer phone calls or emails at busy days. Having total lack of willingness to do something creative for employees or clients, as the budget is limited for few people of the company.

This is a short version of my Gorillas experience.

Found them to be very good for all things not raw meat. Got some chicken breasts the other day which were rotten. Otherwise very good.

Horrible .They send one day expiry day left chicken ,almost rotten limes .
Never use again

Terrible customer service, total con. I had a referral code to use and when I get to check out, surprise surprise, it doesn't work. I contact their customer service team and they "can't do anything", can't pass onto a manager or give you a phone number. Wouldn't even bother setting up an account as their codes clearly never work basing on other peoples experiences.

2 star review as I’ve always had a good experience with Gorillas - quick delivery, fresh products and efficient app. But recently this all changed! There was a promo code advertised (and after reading multiple reviews it seems to have been across the board) which never actually worked, along with the advertised T&Cs being completely false. When contacting customer service with the query, it seems they played the apologetic game, but never actually resolved anything. T&Cs completely out ruled and customer service eventually avoiding the query and not responding (or taking exceptionally long to respond with automated messages). Very disappointing, as it would have got a 5 star review, but false advertising and poor customer service will sadly drop the ratings very quickly. Getir has my 5 star rating currently!

For the second and last time, no order received and order marked as delivered on the app. When contacting customer service, they say the driver (who I had tipped btw) claims he handed me the order in person and that apparently I have a dog. Told them I don't have a dog and that I do not appreciate being called a liar and requested so speak to someone on the phone. They said the warehouse will call me.

No call. No further responses to my messages.

Good service, but I got kicked off the app for a reason. Can’t order anymore..

ABSOLUTELY RIDICULOUS!! I SPENT £60 ON MY ORDER WHICH I NEEDED URGENTLY AND THE DRIVER DELIVERED ME A JAR OF NUTELLA, WHICH WAS NOT EVEN ON MY ORDER LIST. CUSTOMER SERVICE IS NOW NOT RESPONDING TO ME AND THEY HAVE TAKEN MY MONEY AND SAID THE ORDER IS COMPLETE. I AM STUCK HERE WITH NO FOOD AND NOT ONE RESPONSE FROM YOUR CUSTOMER SERVICE TEAM!!!

non existent customer service.
not sure what happened with the company but it is going down for sure.
I placed an order this morning then my payment bounced back. I updated the payment and place the order then I’ve got two of the same delivery with 30 mins difference and got charged double?! system error does happen but the fact that I was contacting customer service since 11.30am and no one ever got back to me to resolve the issue its more than ridicolous. avoid gorillas as impossible to resolve issues. very dissapointed

Items never arrived, said it was delivered. zero customer support and just ignored. Will never use again.

I think the fact that it took 2 and a half hours for my order to come when I was quoted less than 30mins speaks for it self.

Took an hour and a half to arrive and then when it did I could tell their and then that it was not my order as it had beer in it and I ordered ice cream -along with other items.

Delivery guy was polite and friendly but the time and customer service or rather lack of customer service is appalling.

Correct order came 30mins latter with the ice cream melted.