Gorillas Reviews 

Order place this morning at Thornton Heath
Money was taken but haven’t received delivery
Went to Tesco where they are based and was told they are closed
They took my money and had no intention of delivering, I’m still waiting for refund

Horrible customer service and wrong informations about delivery time.

Be aware South Kensington ,London !!!
Received today gorillas order,delivery was late... ok,but later on find out bagels are expired 28.09.22 ,not gonna have for breakfast,for sure will go to the bin!!! 2 more food items expired in 2 days! Amazing !!! Shame on you! Better avoid them .

Order delayed by an hour and customer service is not answering! TBD. the service level of gorillas became relay embarrassing.
Great market entry but as fast as it went up it unfortunately went down as well.
I guess a big funding is not everything

Took an hour to arrive, customer service chat wasn't responding. Finally heard back from customer service 2 HOURS later. Told them items were also missing and all they offered was 65p credit. Deleting this app.

Delivery went off without a problem. Customer support leaves much to be desired. There's currently a spems 25 euro 4x in a month and get 30 euro or something like that. When asking about what qualifies as a minimum 25 euro order since there's delivery charge + bottle charge + grocery charges - promotions. It was not clear to me why one order for which the subtotal for groceries exceeded 25 counted or not. Customer support was just not helpful. When asked if he could point to the T&C do that I could see how this was counted he said simply "No. I cannot." Ok....then where do I find the right information? "It's just 25 euro and up."

Would give zero if I could. The quick delivery time really appealed to me, so I have given them several chances to prove to me that they are a good service. But almost every time there is something wrong with the order. Expect to have several missing items every time you order, and expect most of the fruit and veg to be mouldy or inedible. In my latest order I ordered £36 worth of shopping and none of my items arrived and instead 4 items that I did not order arrived. Customer service is slow so I am making my complaint on here. This is the last time I’m ordering from them and will stick to e.g Deliveroo hop from now on

Never again, ordered tobacco amongst other groceries but never got the tobacco, I have emailed them now so let's see if they fix this mistake. I am really upset that they have done this as I have ordered plenty times before and this isn't the first time they messed up

I love gorillas. The best shop delivery app. Amazing customer service. Never had an issue and I order quite a lot. Delivery guys are brilliant, always nice and never complain even though it’s a bit hard to find our address. The odd freebie as well is nice touch. Lower Sydenham/Beckenham branch is 10/10.

Used to use Gorillas when it launched and used to be pretty good - now it's terrible. Atrocious customer service and long delivery times. I ordered the wrong item by mistake - before the order was confirmed, I explained to the in-app customer service who said there was no way to rectify this, rather to give the order back to the driver and my account would be credited. I gave the order back, but account was not credited and now no one is bothering to reply from customer service

💩 service and terrible way of understanding the lack of quality. When you pay around 150dkk for one piece of meat you don’t expect it to be 20 days old and only have 3 days left shelf wise. And when you ask to get it refunded or returned and delivered a new slice, they tell you that they have examined it by the pictures and it looks good and it will taste well?😂🤯🤯🤯🤯

WHAT THE F***

Secondly they advertise about 10 min delivery that last 3 times it has taken between 40 and 60 minutes. 600% delay! Tech all the way. But not when it’s executed poorly as this.

Goodbye 🦍🦍🦍

Never again
Last 5 orders were the worst experience I ever had
Ordering and getting the money from our Account and then it sends u an error payment
Money will be credited back within 5 days 😂😂😂
Ridiculous

generally ok

Have not had any problems with them

Limited range on offer, but service is reasonably good where I live (Hackney).

Note: their driver told me they don't get to keep the tips!

I started using Gorillas East London about a year ago. Back the it was surprisingly good - I would place an order and within minutes it arrived.

Since then it has progressively deteriorated. The past two orders were cancelled because a delivery had been attempted - it hadn’t. I contacted CS which was a total joke and then an hour later the orders arrived.

Terrible. Not sure what happened. I guess this is a very competitive sector that is economically not particularly viable. I’ve started using Ocado zoom for all my groceries now. It’s not as fast but is infinitely more reliable.

Don’t use this company- they used to be good but now they have over expanded and the service is abysmal. They take your money but never bring your orders - customer service is terrible. Don’t use them avoid at all costs

Sent smashed eggs, can’t get in contact with support team. No phone number just an automated bot. Frustrating

@gorillasapp a really bad company that doesn’t give there workers a reference when they need it, Chin nyenew warehouse manger at hackney gorillas refuses to give a reference stating my brother worked there, HR doesn’t care and are not doing anything.

Awful, awful company to use and to work for.
I used to work for Gorillas, and for those considering using them, you should be aware that employees tend not to respect food hygiene; sometimes fruits, vegetables and even breads would be dropped on the dirty warehouse floor and be picked up, and without so much as a cursory wipe, be put back in the bag. And I've come across many incidences where clearly ill packers continue to handle, cough on, and even sneeze on these foods with no thought for hygiene or the customer - and all this without wearing a mask, which most employees didn't use even during the Covid emergency. Also, I'm pretty sure many of these food handlers don't wash their hands when they've gone to the toilet.
Gorillas generally treat their employees with contempt, which might explain some of the behaviour mentioned above. One really frustrating experience was with my pay, they just couldn't pay me the right amount of pay for the work I did - a mixture of not caring and incompetence, or maybe even exploitation.
So glad I don't work for them anymore!

I have never experienced customer service like it, we were missing two items from our order which is an honest mistake and we were willing to overlook it if we either received the items at a later time or were refunded for the items. However, customer service proceeded to tell us we were lying with no means of escalating the complaint and that the matter was closed. We feel robbed and will never use this again. Only use if you are willing to pay for items you may not receive.

Shopping covered in yoghurt, and another order had my cigarette missing, bad customer service. Did not offer compensate to keep customer. Please avoid!