I was really happy with this company. They offer good quality products and when returns are necessary they are super helpful and respond to emails really quick. I will be using them again in the futur... See more
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The boxes delivered and had everything I needed to put the ladder up. It was quick and easy, to set upand now I’m enjoying the benefits. Good service.
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... See more
I ordered a pullup bar on the 26th March. Shipping was promised within 3-5 business days. It's now the 6th April. At no point do they indicate that the item is being shipped from Germany until yo... See more
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Company details
Written by the company
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contact info
Nordring 80, 64521, Groß-Gerau, Germany
- info@gorillasports.co.uk
- gorillasports.co.uk
3.8
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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It’s been over SEVEN WEEKS since I…
It’s been over SEVEN WEEKS since I ordered. They’re blaming Brexit. I personally think they’ve stolen my
money. DO NOT USE THIS COMPANY! I will be getting Watchdog on to them in my equipment isn’t here by the next Thursday.
August 4, 2022
Reply from Gorilla Sports UK
Hi Tanner. Im so sorry that you have had a terrible experience with us. It is not my intention. We have changed our delivery procedure as it was not working for us. I believe you have been refunded. If you would like to chat more, please email me on lance.van.heerden@gorillasports.co.uk. Please accept my apology for the shocking service. Lance Van Heerden. Gorilla Sports UK CEO.
Weights bench
Ordered an adjustable weights bench, it arrived on time and was easy to assemble. Sturdy and good quality. Would recommend.
August 30, 2022
Reply from Gorilla Sports UK
Hi Dominic. Thanks so much for the review. It really means a lot to us. I am really glad you are happy with the product. Lance Van Heerden. Gorilla Sports UK CEO.
Hi really good strong equipment
Hi really good strong equipment, easy to assemble, only negative took a while to arrive.
August 20, 2022
Reply from Gorilla Sports UK
Hi Michelle. Thank you for the review. It means a lot to us. We are glad you are happy with the equipment, and apologise for the delay. We are getting that right as well and now have 1 - 2 day delivery. Regards. Lance van Heerden. Gorilla Sports UK CEO.
Unfortunately there is a problem with…
Unfortunately there is a problem with the bar does not fit properly and it was a present for my son and he is sorting things out. He has sent video as to what is wrong.
This is relating to my first review.
This company are genuine and want to satisfy all their customers.
After my review and within a couple of days I was contacted by the CEO of the company. I passed my son’s details to him and I am very pleased with the outcome he went to see him and sorted the problems.
September 19, 2022
Reply from Gorilla Sports UK
Hi Angela. Im really sorry there was an issue with the bar. Has this been sorted out yet? If not, please email me at lance.van.heerden@gorillasports.co.uk, and I will get to the bottom of it. Lance. Gorilla Sports UK CEO.
Excellent product
Great product, this is by far the best multi-gym weight bench I have bought (and there have been a few). The quality is exceptional and it is very versatile.
I can't recommend this product highly enough. Efficient service too as it arrived promptly ahead of the expected delivery time.
August 19, 2022
Reply from Gorilla Sports UK
Hi Mary. Thank you so much for the review. It really means alot to us. We are glad you like the product. It makes what we do, worthwhile. Lance Van Heerden. Gorilla Sports UK CEO.
Bench press set
Ordered the product to go into my new garage/gym space.
I'm new to working out and so wanted an entry level product to start.
I have to say, Iwas really impressed with the service, as it came far earlier than anticipated.
The product itself is great. Might need some more weights as I get stronger, but for now I alternate them across barbell, dumbbell etc.. each workout
Product looks great and is a really good quality! Looks very expensive. Only slight criticism is that the bench is a little narrow (6,3 M c.15st) but it doesn't impact workouts, it's just a little narrow compared to your average gym version.
Would highly recommend
September 1, 2022
Reply from Gorilla Sports UK
HI Matthew. Thank you so much for the review. It really means a lot to us. Let us know if there is anything else you need. Lance van Heerden, Gorilla Sports UK CEO.
Good personal and proactive service
Good personal and proactive service. Love the weights package. Would recommend
September 1, 2022
Reply from Gorilla Sports UK
Thank you so much for the positive feedback David. We really appreciate it.
Reply from Gorilla Sports UK
Hi Anna. Thanks so much for your positive feedback. It really means a lot to us.
Worst delivery service I’ve ever had…
Worst delivery service I’ve ever had the misfortune to come across.
August 4, 2022
Reply from Gorilla Sports UK
Hi Barry. I apologise for your experience. It is not our intention. Please could you let me know what happened so I can chat to the relevant parties? Regards. Lance - Gorilla Sports UK CEO.
Quality
Over the moon with the quality of the weights bench. Super quick delivery also. Will happily use again.
August 1, 2022
Reply from Gorilla Sports UK
Thank you so much for your review. We are happy that you like your new bench. This review means a lot to us. Gorilla Team UK.
Good quality
July 30, 2022
Reply from Gorilla Sports UK
Hi there. Thank you so much for your positive feedback. This really means a lot to us.
We had a couple of delivery problems
We had a couple of delivery problems
But gorilla sports sorted these as soon as they could. Would recommend them for value for money and good customer service even if customs delays are a little outside of their control.
July 26, 2022
Reply from Gorilla Sports UK
Hi Neil. Thank you for your review. It means a lot to us! Happy to have you as a loyal Gorilla Sports customer.
Great product
Great product, love this company - use them all the time and will definitely buy more in future :)
July 19, 2022
Reply from Gorilla Sports UK
Hi Jacob. Thank you so much for this review. It really means a lot to us. Let us know if there is anything else you need. Regards. Lance. Gorilla Sports UK CEO.
Been a month and still not fully…
Been a month and still not fully received, only have the weights, UK company but sent from Germany.
July 17, 2022
Reply from Gorilla Sports UK
Hi Chris. Please let me know if this has been sorted out at lance.van.heerden@gorillasports.co.uk. I apologise for the inconvenience caused. We have moved over to a new transport company and are having a few teething issues which seem to be sorted out now. regards. Lance. Gorilla Sports UK CEO.
Very helpful customer service with Lance
I had missing parts to a second hand Gorilla Sports work bench and got in touch with CS via Whatsapp and was in touch with Lance. He was very helpful in sourcing my parts and very helpful in assisting me.
Funnily, but by accident, I got sent a whole new gym which I am in the middle of returning but I would certainly recommend Gorilla Sports for their products and customer service.
July 16, 2022
Unprompted review
Reply from Gorilla Sports UK
Hi Matt, thanks so much for your review. It was a pleasure dealing with you. Let us know if there is anything else you need in the future. Regards. lance. Gorilla Sports UK CEO.
Don't normally write many reviews
Don't normally write many reviews and I'm a patient person but I'll go out my way here. Month I've been waiting for the weight bench and it's turned up in separate parcels on different days, its a big item so its understandable. That took 3 weeks because of brexit issues, so again not going to complain even though they promise delivery a lot sooner . But then DPD sent the last parcel back saying it was damaged even though they had tried to deliver the same parcel the day before and it was fine then! So they're clowns. Now I'm stuck waiting for the last part of my order which apparently hasn't even been sent and received by DPD yet, This Over a A MONTH after ordering. Absolutely taking the pi$$. Not how business should be conducted.
July 15, 2022
Unprompted review
Reply from Gorilla Sports UK
Hi Joe. Im really sorry about your experience with us. This is really not my intention. Please could you send me an email at lance.van.heerden@gorillasports.co.uk so I can get some more info from you. We have moved over to DPD and have had a few teething problems with them but these seem to be sorted out now. I would love to sort this out for you. Regards. Lance. Gorilla Sports UK CEO.
Not impressed
I ordered two items from them the first a bench with weights the second some extra weights under the vinyl tab, but the set was not compatible with their products and was not made clear when purchasing, be diligent is all I can say
July 8, 2022
Reply from Gorilla Sports UK
Hi Paul. Im sorry for your inconvenience. Please send me an email at lance.van.heerden@gorillasports.co.uk so I can get some more information from you. If it's our fault or you are not happy, we can arrange a refund or a product swop out. Please let me know. Regards. Lance. Gorilla Sports UK CEO.
Excellent products.
July 3, 2022
Reply from Gorilla Sports UK
Hi Brendan. Thanks so much for this. It means a lot to us and really helps us. We are happy that you are happy. Regards. Lance. Gorilla Sports UK CEO.
Dreadful customer service and very slow…
Dreadful customer service and very slow delivery. I ordered a month ago and have only just got my parcel today. I had to chase my order up and no timings were given at all. Bought a weight set from Amazon and was delivered within 5 days! Won’t be ordering again
July 2, 2022
Reply from Gorilla Sports UK
Hi Emma. I would like to apologise for the inconvenience caused. We have changed transport companies to try and speed up deliveries, but had a few teething problems. We have also implemented a new customer service number for customers to call. We are very sorry to lose you as a customer as we are getting all our systems correct. Please feel free to send me an email at lance.van.heerden@gorillasports.co.uk if there is anything you would like to chat about. Regards. Lance, Gorilla Sports UK CEO.
I ordered 2 fixed Everlast barbells…
I ordered 2 fixed Everlast barbells from Gorilla Sports in May, the money was taken at the start of June, only just received a response to my emails saying there is a delay and i will receive my order soon, was not told they was not in stock when i ordered and they only let me know about the delay after several emails
June 30, 2022
Reply from Gorilla Sports UK
Hi Glenn. I must apologise for the inconvenience, but we don't sell Everest barbells. Please could you give me more details so I can look into this for you? Please could you send me an email at lance.van.heerden@gorillasports.co.uk. Regards. Lance. Gorilla Sports UK CEO.
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