I was really happy with this company. They offer good quality products and when returns are necessary they are super helpful and respond to emails really quick. I will be using them again in the futur... See more
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The boxes delivered and had everything I needed to put the ladder up. It was quick and easy, to set upand now I’m enjoying the benefits. Good service.
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... See more
I ordered a pullup bar on the 26th March. Shipping was promised within 3-5 business days. It's now the 6th April. At no point do they indicate that the item is being shipped from Germany until yo... See more
Company replied
Company details
Written by the company
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contact info
Nordring 80, 64521, Groß-Gerau, Germany
- info@gorillasports.co.uk
- gorillasports.co.uk
3.8
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I placed an order in May and am still…
I placed an order in May and am still waiting for it. I have been told it’s on its way but the item is still showing on tracking as being in exactly the same place. I’ve asked for a refund but have been told that I have to wait for delivery to refuse it. This is very poor service.
June 29, 2022
Unprompted review
Reply from Gorilla Sports UK
Hi Frances. Please accept my apologies for the delay, as there have been data issues at customs, Which are all sorted out now. We moved to a new transport company to get orders to customers quicker, but this has backfired on us unfortunately. The orders will start moving and you will receive your order in the next few days. regards. Lance. Gorilla Sports UK CEO.
Terrible- won't be buying again
Terrible- would never buy again from this company. Ordered something at the end of May and am still waiting for it. Asked for a refund only to be told its been dispatched and refund can't be given. They replied quickly to tell me it was a customs issue and would be sorted soon but I've heard that twice now. Wasted my money with this company. They offered a discount on a future purchase which is of no use to me as I won't be buying from them again.
June 27, 2022
Reply from Gorilla Sports UK
Hi There. Please accept my apologies for the delay. we have moved over to a new transport company and there have been data issues with customs that are now sorted out so orders can start moving forward again. I am happy to give you a full refund for your trouble, or a discount for your trouble. You are welcome to email me on lance.van.heerden@gorillasports.co.uk so we can arrange it for you. Lance van Heerden. Gorilla Sports Uk CEO.
1 month already and no delivery yet!
June 27, 2022
Reply from Gorilla Sports UK
Hi Angel. Please accept my apologies for the delay. We have changed transport companies to try and get orders to our customers quicker, but there have been soma data issues with customs which we are working hard to get sorted. It looks like it is sorted out so parcels will start moving again.
Very bad service
Very bad service! It has been nearly
4 weeks and I have still not
received my order or a tracking number!
June 26, 2022
Reply from Gorilla Sports UK
Hi there. Please accept my apologies for your inconvenience. We have moved over to a new transport company to try and speed up deliveries. There is a data issue with customs that we are trying to sort out. I'm hoping for answers tomorrow being Tuesday. Will keep you posted.
I ordered a single hyperextension bench…
I ordered a single hyperextension bench over a month ago and have still not received it,emailed the company twice and all they could do was offer 10% refund (6.99).I will be emailing them again this week for a full refund,would never recommend or use this company again,just not good enough.
June 25, 2022
Reply from Gorilla Sports UK
Hi Robbis. I apologise for the inconvenience. We have moved over to a new transport company to speed up deliveries, and there has been a data issue with customs. we are working hard to sort this out. Im hoping to get answers tomorrow being Tuesday. Will keep you posted.
My order hasn’t come
June 24, 2022
Reply from Gorilla Sports UK
Hi Martin. Please accept my apologies for this. We have moved over to a new transport company to speed up deliveries, but there has been a data issue with customs. We are working to get this sorted. Im hoping for answers tomorrow being Tuesday.
Shame they don’t fit
June 22, 2022
Reply from Gorilla Sports UK
Hi there. What does not fit? Is there something we can assist with?
Slight delay but offered further…
Slight delay but offered further discount offered and accepted.
Product is perfect.
June 21, 2022
Reply from Gorilla Sports UK
Hi Darren. We apologise for the delay. We are working on getting products to our customers much quicker. Thank you for the 5 stars. We really appreciate it.
Five Stars Earned!
I could be writing a much different review, but I feel five stars have been more than earned by the absolute care and respect we have received from Lance. I placed an order for my son’s 18th birthday and as it unfortunately took longer to arrive than the time I estimated, Lance has followed up closely, messaging me many times with updates and taking care of everything to make sure we had a good experience with Gorilla in spite of some logistic issues. I am sure Gorilla sports is on its way to become a massive UK brand for sports equipment due the personal customer care and also the product is of excellent quality and monetary value. I’m slowly building my home gym and it will certainly be a Gorilla gym.
I wish Lance and his team the best and recommend to all who are looking for good equipment and value for money with excellent customer care.
June 20, 2022
Unprompted review
Reply from Gorilla Sports UK
Hi Carolina. Thank you very much for your positive review. It means the world to us. Thank you for your well wishes. Let us know if there is anything else we could be of assistance with. Lance
The staff could not be more friendly…
The staff could not be more friendly and helpful but the products are not great quality and the product knowledge isn’t the best.
June 17, 2022
Reply from Gorilla Sports UK
Hi Matt. We apologies for your experience. Do you have any products that you would like to return if you are not happy with them?
The product itself is ok
The product itself is ok. It arrived and was cosmetically damage. I contacted the company and was given a 10% refund which I was happy with. My issue is that I have received an email every single day telling me my order has been dispatched. It arrived 3 weeks ago! I’ve reported it to the company many times. Everyone telling me they’ll sort it but nothing happens. I appreciate its relatively minor but it’s very annoying.
June 11, 2022
Reply from Gorilla Sports UK
Hi Jon. Thank you for your feedback. We are experiencing some IT issues as we are moving over to a new transport system to shorten delivery times. I apologise for the inconvenience.
Excellent service from start to finish
Excellent service. Delivered one day earlier. My son was really pleased with his birthday present
May 31, 2022
Reply from Gorilla Sports UK
Hi Eileen. Thank you so much for the positive feedback. It really means a lot to us. We really appreciate the support. Regards. lance - Gorilla Sports UK CEO.
Reply from Gorilla Sports UK
Hi Mark. Thank you for the review and feedback. We really appreciate it. We are trying to find a warehouse in the uK so that we can have a full inventory of stock, so we can deliver in 2 or 3 days. This should be up and running within the next few months. Regards. Lance. Gorilla Sports UK CEO.
The product is brilliant but the wait…
The product is brilliant but the wait for delivery is still taking far to long. I appreciate that import procedures need to be followed.
May 20, 2022
Reply from Gorilla Sports UK
Hi Gary, I really appreciate your support, and equally as much, your feedback. Delivery is a nightmare currently, but we are looking for a UK warehouse so that deliveries can happen within 3 days from order. This will happen in the coming months. Regards. Lance van Heerden, Gorilla Sports UK CEO.
Delivery slower than expected
Delivery slower than expected. Maybe out of companies hand but could have done with an update. Had to message to get an update on order status.
May 17, 2022
Reply from Gorilla Sports UK
Hi Shaun. Thank you for your feedback. We are working hard to change all of that, and I think the courier companies are overwhelmed at the moment. I am trying to get a warehouse in the UK so we can get stock to customers in 1 - 3 days. Regards. Lance. Gorilla Sports CEO, United Kingdom.
couriers they use need to be changed
Well received the order today two parts of it missing..the box had obviously been tampered with and they were gone.I used PayPal and have put a complaint in with them......update to be fair its the courier company thats obviously at fault here Lance the CEO has been more than helpful
May 16, 2022
Unprompted review
Reply from Gorilla Sports UK
Hi Clive. I don't know what to say. I'm sorry this has happened to you, but I can't say I blame you. The courier companies have really let us down. I will get hold of you privately and sort out your Palpal. Regards. Lance
Great quality lat pulldown machine
Great quality lat pulldown machine. Best price and just what I needed. They always responded to my emails quickly.
May 13, 2022
Reply from Gorilla Sports UK
Hi Nicholas. Thank you for your review. It means a lot to us.
Reply from Gorilla Sports UK
Hi Michelle. Thank you so much for this. It means a lot to us as we are working tirelessly to get a warehouse in the UK, so we can ensure prompt delivery to our customers. Have a great day. Lance
Well the discs ended up cancelled
Well the discs ended up cancelled. But still awaiting the weight bar so far everything I have ordered has not arrived. Did get my money back fir the discs looks like will have to ask for the money fir the weight bar too as 2 months now since I ordered
April 27, 2022
Reply from Gorilla Sports UK
Hi Jennifer. Im so sorry to hear about your experience with Gorilla Sports. I am the UK CEO and would like to look into this personally for you. My email address is lance.van.heerden@gorillasports.co.uk. Please could you email me your order number. Please accept my apologies for this. Regards. Lance
wall mounted cable rowing machine
I bought the wall mounted cable row machine. It’s well made and very smooth in use. I am delighted with it. If I would recommend a change it would be the wall bolts which are supplied as expansion bolts. The thread is 10mm dia and the hole in the steel plates 12mm dia but the expansion body 14mm. The fixings need to be installed in the holes wound up to solid then the nuts removed and the frame threaded over the projecting threads. This is a bit of a faf as you need to coordinate the placement of the frame holes over eight threads. I would rather have used a heavy duty nylon plug and screw similar to bathroom sink fixings. Just a suggestion.
April 13, 2022
Reply from Gorilla Sports UK
Hi Richie, thank you for your review, I am so happy that you love your wall mounted lat station. Thank you for your feedback, it is much appreciated. I am going to forward this to our product director for the future. Thank you for your support. Lance Van Heerden - Gorilla Sports Uk CEO.
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