The delivery was fast and efficient. If I emailed the company about anything, they were quick to respond. The product I purchased is good quality and easy to assemble and put up.
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Review summary
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Good bench. Delivery was average however not the sellers fault.
Knocked one star off as the product wasn't suitable, despite querying directly with the company... However...customer service was fantastic, correspondence was quick and their service levels went abo... See more
Despite a bumpy start due to issues with 3rd party couriers, gorilla sports have been back in touch with me with updated tracking. The customer service works through email and through the customer ser... See more
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Company details
Written by the company
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contact info
Nordring 80, 64521, Groß-Gerau, Germany
- info@gorillasports.co.uk
- gorillasports.co.uk
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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No movement on my order and no status…
No movement on my order and no status comms. I only learnt after I paid that the gear comes from a Germany and may be in more than one shipment. I have no idea when I will get it
January 16, 2022
Reply from Gorilla Sports UK
Dear Doug, we are sorry to hear you haven't received any information about your order!
As soon as we receive the tracking numbers from the shipping agency we will forward them to you.
Not received
I have been asked by Gorilla Sports UK to leave a review, however I am yet to receive my order which was placed on 29th December, or any response to my follow up email.
The money was taken from my account weeks ago, which included approximately £10 for delivery, but I haven't heard anything since my confirmation email except for the email asking me to write a review and have not received what I ordered.
January 13, 2022
Reply from Gorilla Sports UK
Dear Stephanie, we are very sorry to hear that you haven't received your order! As stated in the shop the delivery time is 7-14 days and delays up to 14 days may occur, unfortunately. As soon as we receive the tracking for your order you will receive an email!
Item not received
I've received more requests to submit a review than I have had feedback from the supplier on an item that hasn't been delivered since I ordered it 1 month ago.
January 10, 2022
Reply from Gorilla Sports UK
Hi Mike. I must apologise for your bad experience with us. This was not our intention. I am the new CEO of Gorilla Sports UK, and I have created your own £50 discount code to say that we are sorry. I am opening a warehouse in the coming months, so stock will be delivered in 1 - 3 days, and not weeks. If you have any other issues, you are welcome to contact me on lance.van.heerden@gorillasports.co.uk. I will send your code to your email address. Regards. Lance
Reply from Gorilla Sports UK
Dear Haydn, we are very sorry to hear that you haven't received your order! As soon as we receive the tracking for your order you will receive an email!
Ordered a few items from here over the…
Ordered a few items from here over the last 18 months. Excellent service and products. Thank you.
January 8, 2022
Unprompted review
Reply from Gorilla Sports UK
Dear Emma, thank you for your review! We are glad to hear you are happy with our service and products!
Not good
Not good. Still missing half my order and getting any update on when I will be getting it!
January 5, 2022
Reply from Gorilla Sports UK
Dear Abigail, we are very sorry that you haven't received all of your order! You will get another email shortly to solve this issue!
The communication was not clear
The communication was not clear. Bought something for quick delivery..... 10 days ago and now still no sign of delivery. Received an email talking about Brexit and that stuff will only come in batches.... Brexit has happened quite a while ago. I would expect that you know your logistics a bit better
December 31, 2021
Reply from Gorilla Sports UK
Dear Davide, we are very sorry to hear you have not received your order. Unfortunately we are still affected from the Brexit since regulations change(d) multiple times. In the webshop the delivery time is 7-14 days and we're pointing out that delays can happen. You will receive another email regarding your order shortly to solve this!
Vinyl weight set.
Good value, easy to use due to integrated handles. Packaging not very study, though no damage occurred.
December 30, 2021
Very fast delivery.
I ordered a jumping rope and it literally arrived 2 days later. While buying it I select the free shipping option. It said that it will be 9-15 business days. The package was very small so there was practically no waste.
Very good!
December 29, 2021
Unprompted review
Decent quality product but delivery was…
Decent quality product but delivery was very late ( took a month when the advertised date was 7-10 days - missed Xmas which given it was a present was not great .
December 29, 2021
Reply from Gorilla Sports UK
Hi Tim. I must apologise for your bad experience with us. This was not our intention. I am the new CEO of Gorilla Sports UK, and I have created your own £50 discount code to say that we are sorry. I am opening a warehouse in the coming months, so stock will be delivered in 1 - 3 days, and not weeks. If you have any other issues, you are welcome to contact me on lance.van.heerden@gorillasports.co.uk. I will send your code to your email address. Regards. Lance
Ordered over a month ago and still yet…
Ordered over a month ago and still yet to be delivered. I have contacted customer support twice and while they were quick to respond, little to no information was given. Both times I was informed delivery is still in customs, despite asking both times they have still not given me an estimated delivery date.
No warning was given that deliveries would take this long when ordering. Won't be using service again.
December 28, 2021
Reply from Gorilla Sports UK
Dear Ailsa, we are very sorry you haven't received your order yet and are not pleased with our customer service. We can totally understand that you're upset! Unfortunately delays are normal at the moment but of course this is not an excuse that you were given no information.
You will receive another email shortly to solve this issue!
Awful company
Shocking company. Didn't receive the weight bench until weeks after purchase. Wanted to return due to the substantial wait, cost for me to return would be £115 for the courier. They informed me of reasonably local drop off point (35 miles away) Decided to drive over to drop off and save myself the £115. Arrived at the depot to be told they do not accept parcels from Gorilla Sports as they never collect them and end up stuck in their warehouse. Wasted journey. Emailed to ask for an alternative address, they provided one miles away, with no option but to use a courier. Now stuck with a weight bench that I can't get rid of.
December 28, 2021
Unprompted review
Reply from Gorilla Sports UK
Dear Clare, we are very sorry that you are not pleased with our customer service
You will receive another email shortly to resolve this matter!
Only received part of my order which…
Only received part of my order which was ordered in November as a Christmas present, no phone to contact on only unhelpful email traffic saying my order has been dispatched but no tracking number for the missing parcel.
December 27, 2021
Reply from Gorilla Sports UK
Dear Craig, we are very sorry to hear you have not received your order in time and were not pleased with our customer service. Unfortunately delays are normal during this time of the year.
According to the carrier all parcels were delivered. You will receive another email from us shortly to solve this issue.
Still waiting for item to arrive in UK…
Still waiting for item to arrive in UK , having to chase them with emails as they have not seen fit to contact me first, no reason or excuse for the delay
December 22, 2021
Reply from Gorilla Sports UK
Dear Clare, we are very sorry you have not received your order and that you are unpleased with our customer service. Unfortunately delays are normal during this time of the year. According to DHL your parcel is due to be delivered on Wednesday. You will receive another email with all relevant information shortly!
Don’t ask for feedback before you…
Don’t ask for feedback before you deliver the product!
December 22, 2021
Reply from Gorilla Sports UK
Dear Steve, we are very sorry that you have not received your order. Our review emails are sent automatically so it is possible they are sent before the order has arrived. You will receive an email with all relevant information shortly!
They promised 7-10 days it’s been 15 so…
They promised 7-10 days it’s been 15 so far no feedback from them only generic messages sent twice in one week , hasn’t left me filed with confidence
December 17, 2021
Reply from Gorilla Sports UK
Hi Dayle. I must apologise for your bad experience with us. This was not our intention. I am the new CEO of Gorilla Sports UK, and I have created your own £50 discount code to say that we are sorry. I am opening a warehouse in the coming months, so stock will be delivered in 1 - 3 days, and not weeks. If you have any other issues, you are welcome to contact me on lance.van.heerden@gorillasports.co.uk. I will send your code to your email address. Regards. Lance
Great customer service
Ordered about two weeks ago and had to change my address, customer service was really quick to reply and did the necessary changes so that I can receive my order. Super friendly and courteous!
December 16, 2021
Unprompted review
Quick to answer and sort queries
Quick to answer and sort queries. Delivery tracking provided. Excellent customer service.
December 15, 2021
Reply from Gorilla Sports UK
Hello Helen, thank you so much for your positive review! We hope you will enjoy the ordered products.
Back to square one it would seem
I am so frustrated. Been trying to cancel an order placed in error since yesterday. Cannot raise anyone via phone, email, Twitter or Facebook. Just dreadful.
Updated. Whilst the first email I sent was shortly before 5pm, I did also contact you the next day via various sources during business hours and I am glad to say that we sorted it in the end. Thank you.
Update 19 January: arrgh: I’ve received an email saying that the order I cancelled over a month ago cannot be stopped despite the assurance below from Gorilla Sports that it had been stopped. I really could do without this! Not impressed.
December 14, 2021
Unprompted review
Reply from Gorilla Sports UK
Hi Michelle, we are very sorry you haven't received a reply in time. However your email was received outside our business hours. As communicated this is solved and we were able to stop the shipment and issued a refund right after we got your messages.
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