Recently purchased my daughter a PC for her Uni work. Ordered it Friday and it arrived Tuesday! Build quality is superb with quality components and runs like a dream. Extremely well priced too-... See more
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Review summary
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Researched what was best for the game I play and end up being quite specific. After looking at the major retailers, found these retailers and basically half the price. Great value, everything works e... See more
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Really happy-did lots of research and Gotraka really good value for money. Item arrived in the time as expected and well packaged-plugged it in and fired it up-all spot on. Only slight negative in... See more
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Delivery was wee bit late due to a storm in the south of England,but they kept me informed and it arrive a few days later.Well packed and extremely happy with it's performance and visual appearance.Di... See more
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Company details
- Computer and Accessories Store
- Computer Accessories Store
- Computer Hardware Manufacturer
- Computer Store
- Computer Wholesaler
About Gotraka
Written by the company
Gotraka is focussed on bringing sustainability to technology and ecommerce.
Our ambition to ensure that we are a positive force in reducing e-waste and to help customers with their tech purchases.
We believe in the mantra #buyoncebuyright, our mission is to help you get the right product for your needs, with expert advice, technical knowhow and support you can trust in us.
Browse our range of over 30,000 products so whether you are a business, gamer, or home user we have the right product for you.
Shop Laptops Shop PC's Shop Monitors Shop Graphics Cards Shop Motherboards Shop Storage Our highly trained team are on hand to make purchasing your IT more sustainable and simple. You may also contact us on 020 8208 1234, via live chat or email help@gotraka.com. We look forward to helping you buy more sustainably.
Contact info
Unit 13-14 Cygnus Business Centre , NW10 2XA, London, United Kingdom
- 020 8208 1234
- help@gotraka.com
- gotraka.com
4.5
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely excellent customer service
Absolutely excellent customer service, go above and beyond for their customers highly recommended
September 19, 2023
Reply from Gotraka
Hi Shayne,
Thank you so much for your kind review.
Our team are so happy to hear you was happy with our service, its one of our main focuses on ensuring the experience for our valued customers is as comfortable as possible!
Great service and communication
Ordered PC memory,arrived 2 days early,best packaging I have ever seen , great communications,will use again if they can match other retailers price point
September 21, 2023
Unprompted review
Reply from Gotraka
Hi Gary,
Thank you for your kind review.
Your kind words are great to read, our whole team are happy to see that we was able to provide the best possible service we could for you. We cannot wait for you to return!
Fantastic service
Fantastic service, friendly and helpful staff... competitively priced and good value for money.
September 14, 2023
Reply from Gotraka
Hi Jowena,
Thank you for your review! Our team set out to help all customers to the best of our ability! We are glad to hear that we was able to provide great service to you!
Second time ordering from here
Second time ordering from here, No problems, item has always been delivered ontime and packaged great. Will be ordering again soon
September 11, 2023
Reply from Gotraka
Hi Dale!
Thank you for your kind review!
It is always great to see returning customers experiencing the same level of service each time they come back! I am glad we was able to provide your order in a timely fashion.
Definitely Ordering Again
Came across Gotraka because I use clearpay so thought I'd give them a try order the items I needed for my computer they came next day packaging was great and secure will definitely order PC parts from them from now on.
September 10, 2023
Reply from Gotraka
Hi Joshua,
Thank you for your kind review!
We appreciate you taking a chance with us and giving us the opportunity to provide some quality items for you! We cannot wait for you to return back to us !
Reply from Gotraka
Hi Jason,
Thank you very much for your review.
We are happy to hear you received your order faster than you expected! Our team are always available to assist you on any queries that you may have!
Great little monitor for the money 👍…
Great little monitor for the money 👍 super fast delivery
September 10, 2023
Reply from Gotraka
Hi Mr Brill,
Thank you for your review! We are happy to hear that we met your expectations for your order. Glad our delivery couriers was able to get the item to you as quick as possible!
Above. Beyond.
Found this apparently new company online whilst searching for niche hard drive. Ordered x2 separately over the course of a couple of weeks. Next day speedy service on both. Following these orders, looking to invest in a Synology DiskStation 423+. Approached gotraka via online chat at 4:30pm on a Thursday. Enquired about last cut-off time for next day delivery and was told 2pm but next message was asking what was it I was looking for, and they would check what could be done. Once I had advised, I was told if I made the payment, they would see what they could do to get it out the door. Next day, ParcelForce arrives with the NAS in hand. This is just awesome customer service. Above and beyond work was done to make me feel special as a customer and they far exceeded expectation. So many companies now don't show that level of treating the customer as an individual and going above and beyond. It seems a young company, with all the right attitude. Throughly recommend and they beat the big boys in terms of service. Amazing! Thank you to all the team - got my project done at the weekend!
September 7, 2023
Unprompted review
Reply from Gotraka
Hi Jamie,
Thank you very much for your kind review.
We are so happy to hear your item arrived as quick as we wanted too! We believe in providing the best possible service no matter the query and when you contacted us we wanted to ensure that we could help you as best as possible! Your words are humbling and I am happy to hear that we was able to assist with the completion of your project!
I returned my item worth about £1100
I returned my item worth about £1100, and they are charging me £102 for the tax even though it got collected. I’ve never ever had this with any company. Ridiculous.
September 8, 2023
Unprompted review
Very good service and promo delivery of…
Very good service and promo delivery of the switches
August 31, 2023
Reply from Gotraka
Hi Hirji,
Thank you for your recent review! Our team is always happy to provide the best possible service when you get into contact with us here at Gotraka. Please look out for all other future offers to see if there is anything else you fancy!
Great service. Thank you.
Price right, easy to place order, and order delivered earlier than expected. Great service. Well done.
August 30, 2023
Reply from Gotraka
Hi Albert,
Thank you for your extremely kind review, your feedback on your experience ordering with us is really appreciated. We are glad to hear that you had a smooth experience placing your order with us. Thank you for shopping with us!
Reply from Gotraka
Hi Peter,
Thank you so much for your review. We are glad to hear you was able to receive your order as fast as possible. It is even better to hear you are happy with the purchase as well! Thank you for shopping with us!
Extremely helpful when I called them
Extremely helpful when I called them, definitely will be buying from them again.
August 29, 2023
Reply from Gotraka
Hi Beverley.
Thank you very much for your review, our customer service team are always available to support you to the best of our abilities whenever you contact. We cannot wait for you to shop with us again!
Delivery was 5 days not 2-3 days
August 22, 2023
Reply from Gotraka
Hi Roy,
Thank you for your review. We are sorry to hear about your recent experience with us here at Gotraka. I investigated to matter to better understand and improve our service. The order was placed on the 21/08 in the late afternoon, we picked and packed it for collection by Royal Mail the next day. With the shipping service we used the parcel should have been delivered to you on the 23rd of August. I found that the parcel was held at the Royal Mail facility until the 25th of August instead of being delivered to you in a timely manner. We have spoken to our Royal Mail Account Manager and expressed our disappointment here as we have ultimately let you down.
Whilst we are unable to change the outcome of the past order with us, I sincerely hope that we are able to be of service to you again and make up for this missed delivery promise.
Reply from Gotraka
Hi Agris,
Thank you for your review! We also would like to thank you for choosing us here at Gotraka! I am glad we was able to get your order to you as fast as possible!
Easy ordering and speedy delivery
August 22, 2023
Reply from Gotraka
Hi David,
Thank you for your review. We appreciate your kind words, and we are glad to hear your experience with us was very efficient and easy!
Very fast delivery
Very fast delivery, expected it to arrive 2-3 days but ended up arriving next day. Not saying that this will definitely happen every time you order but if it does then it is a very pleasant surprise. They also have competitive prices on average so highly recommend if you are looking around for the best prices on PC components!
August 22, 2023
Reply from Gotraka
Hi Alan,
Thank you for your very kind review. it sounds like we exceeded your expectations which is always good to hear. We try to make our items as accessible as possible! Your kind words mean a lot to us!
Highly Recommended
Super fast service (next day in my case, despite selecting standard free delivery) and brilliantly priced items.
August 24, 2023
Unprompted review
Reply from Gotraka
Hi James,
Thank you for your kind review! It is good to hear we was able to actually provide that item for you earlier than expected. Our team works hard to get all times to our customers as fast as possible but also in great condition!
My product came badly damaged
Kraken 360 Elite water cooler £213.49 Arrived badly damaged. Had to open Paypal dispute to get money back, as company initially refused to issue refund when item was returned on their own request within a week of purchase—trying to deduct money from me, only to be forced to pay me back the complete refund amount by Paypal. No after sales support: no telephone number on website, no email on site, no address on site, no online chat on site & they send webform responses to your spam folder. Check their mission statement about recycling and repurposing returns, and think carefully about what you are buying as advertised as new products. They are marketing as a green company, but the only green they're interested in has a £$ sign on it. My expensive air cooler looked like it had been attacked by a hammer and a screwdriver, and they had the audacity to try and deduct money from the return. This is attempted theft. Wish I could upload photos here.
* In response to theirs, they were told that the packaging was fine, and that it was either manufacturing, or they sold me 2nd hand damaged repackaged unit. The phone calls recorded and emails prove this. I did write a code on a piece of paper. As says the card was worth over £200, and arrived damaged, so I see little relevance in stating this. Admin tried to go back on promise and make deductions, citing I had installed cpu cooler unit as reason. I could not get in direct contact with them, so needed to turn in on to see if it worked at all. Claiming that I damaged card while installing is just completely untrue, and if they felt that way then they had the opportunity to make this accusation through paypal, which they didn't, as it was untrue. Not only that never heard of refusing refund for installing component, although I did see this "rule" on their website after purchase. No other seller that I know of states this a prerequisite for a refund, especially when arriving faulty.
August 25, 2023
Unprompted review
Reply from Gotraka
Hi Christopher,
We were surprised to see this review, when you reached out to us about your order and informed us that it arrived damaged, we promptly replied requesting images of the damage to lead to arranging a return and replacement. After a few days, you informed us that you had installed the damaged item and you would initially prefer a partial refund to keep the item instead of returning. Upon hearing this, due to the damage on the item (pictured by yourself), we immediately reached out to advise that if you have installed the damaged CPU cooler then this could lead to further component failures and in order to avoid this we politely declined the partial refund in favour for a replacement unit.
We ensured this item was collected as soon as possible to remedy this situation, the item was delivered back to us the following day. However, to our surprise upon receiving the item, we found that there was no damage to the outer packaging and the unit alone was damaged.
Nonetheless, we still sent the item over to the manufacturer and they confirmed that the damage on the unit occurred during installation as there was no coinciding damage to the outer packaging found. We also found that the manual sent with the item was defaced with a ballpoint pen.
We tried everything within our capabilities to support you regarding this, and I am sorry if our conclusion caused any frustration. Should you like to discuss anything further, please do get back into contact.
Did what it said on the tin..
Did what it said on the tin... delivered on time, great communication.
August 20, 2023
Reply from Gotraka
Hi Tim,
Thank you for your review. I am glad to hear we was able to match your expectations. Our team are always available to provide assistance whenever you get into contact with us!
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