Recently purchased my daughter a PC for her Uni work. Ordered it Friday and it arrived Tuesday! Build quality is superb with quality components and runs like a dream. Extremely well priced too-... See more
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Review summary
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Reviews shaping this summary
Researched what was best for the game I play and end up being quite specific. After looking at the major retailers, found these retailers and basically half the price. Great value, everything works e... See more
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Really happy-did lots of research and Gotraka really good value for money. Item arrived in the time as expected and well packaged-plugged it in and fired it up-all spot on. Only slight negative in... See more
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Delivery was wee bit late due to a storm in the south of England,but they kept me informed and it arrive a few days later.Well packed and extremely happy with it's performance and visual appearance.Di... See more
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Company details
- Computer and Accessories Store
- Computer Accessories Store
- Computer Hardware Manufacturer
- Computer Store
- Computer Wholesaler
About Gotraka
Written by the company
Gotraka is focussed on bringing sustainability to technology and ecommerce.
Our ambition to ensure that we are a positive force in reducing e-waste and to help customers with their tech purchases.
We believe in the mantra #buyoncebuyright, our mission is to help you get the right product for your needs, with expert advice, technical knowhow and support you can trust in us.
Browse our range of over 30,000 products so whether you are a business, gamer, or home user we have the right product for you.
Shop Laptops Shop PC's Shop Monitors Shop Graphics Cards Shop Motherboards Shop Storage Our highly trained team are on hand to make purchasing your IT more sustainable and simple. You may also contact us on 020 8208 1234, via live chat or email help@gotraka.com. We look forward to helping you buy more sustainably.
Contact info
Unit 13-14 Cygnus Business Centre , NW10 2XA, London, United Kingdom
- 020 8208 1234
- help@gotraka.com
- gotraka.com
4.5
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent all round will use you again…
Excellent all round will use you again menythanks
October 18, 2023
Reply from Gotraka
Hi Albert,
Thank you very much for your review.
It is good to hear that your experience with us all round was a pleasing one! We cannot wait for you to return back to us for another purchase!
Everything was ok good seller happy to deal with
Everything was ok, arrived on time and acceptable price…
Now the fractal design focus 2, what I bought, sounds a good case… well I should have take more times to make my choice… not entirely satisfied
October 17, 2023
Reply from Gotraka
Hi Matthieu,
Thank you very much for your review regarding our service! I am glad to hear everything was delivered in time and in great condition.
It is sad to hear you are not entirely satisfied with your order, I have sent you over an email regarding this so we can see how we can help!
Received my parcel on time
Received my parcel on time. Thank you for the great services
October 10, 2023
Reply from Gotraka
Hi Lyric,
Thank you very much for your review.
I am glad we was able to meet your expectations regarding delivery! Our customer service team are so happy to hear you was pleased with our service!
Cancelled order after full payment made
Ordered a printer this morning after reading the reviews and was confident this was a good retailer. I paid around £250 via paypal. This evening I receive this from customer service. I needed a printer for Monday, now have to wait up to a week to get a refund before can buy another device. Shocking service, well it is Friday 13th!!!!!
Shortly after your order was placed, we was notified by our warehouse team that this order cannot be honoured.
Unfortunately, we have encountered a listing issue with this order, and because of this we would not be able to provide the item ordered as we do not actually sell the item.
For this we profusely apologise, this is not the level of service we expect to provide when customers choose us here at Gotraka.
We will be issuing you a full refund for this order, and cancelling this for you. Please allow 3-5 working business days for this to arrive back in your original payment method.
October 13, 2023
Unprompted review
Reply from Gotraka
Hi John,
It is always saddening to see negative feedback as we always strive to go above and beyond for every customer - I hope you are able to see this through the many positive experiences our customers have had and written about.
We are truly sorry for all the inconvenience caused to you. Unfortunately this was caused by a system issue which affected the listing on our website. Whilst we do our very best to ensure any problems are found and rectified, the issue that affected the listing for the Canon printer you ordered only became known to us as the order fed down to our warehouse management system
Regarding Paypal transactions, as this is transaction was completed on Paypal's platform we have no control over the length of time it takes to reach your account as the payment is processed by Paypal themselves. From our side all we can do is authorise the refund which was actioned immediately. We do hope that Paypal didn't take too long to return the funds.
Reply from Gotraka
Hi Ian,
Thank you for leaving us a review!
We appreciate the brief but very kind words! I am glad we was able to get your order to you and that you are happy with the item! We cannot wait for you to revisit us!
Superb customer service!
Superb customer service coupled with rapid delivery.
Best price in the marketplace for Apple MacBook Pro.
Aftersales service also fantastic; with special thanks to Tashan! All the best.
October 10, 2023
Unprompted review
Reply from Gotraka
Hi Ade,
Thank you very much for your kind words and review.
Our customer service team are always aiming to provide the best service possible to our valued customers and I am glad Tashan was able to aid you throughout your journey! I am glad our service exceeded your expectations as well!
Item and delivery
October 6, 2023
Reply from Gotraka
Hi Michael,
Thank you very much for your review.
I am glad to hear you are happy with your order and our service!
received a phone call from a lovely man…
received a phone call from a lovely man explaining my order was out of stock and promptly found another item similar for me next day delivery one of the best customer services ive come across
October 3, 2023
Unprompted review
Reply from Gotraka
Hi Tracy,
Thank you very much for your kind review! Our team are always on hand to provide the best possible support whenever an issue arises, and I am so happy we was able to resolve this for you and get your order shipped out to you!
Reply from Gotraka
Hi John,
Thank you very much for your review!
Our customer service team always aim to provide the best possible service to all our valued customers! We thank you for your recommendation and any future recommendations you may make!
Great price and excellent delivery time
October 3, 2023
Reply from Gotraka
Hi Chris,
Thank you for your review.
I am glad to hear you was happy with your order regarding the pricing and delivery. We aim to always provide our items as efficiently and as safe as possible!
Ordered a tv arrived on time
Ordered a tv arrived on time, very pleased with product. Would order again of Gotham.com,many thanks
October 2, 2023
Reply from Gotraka
Hi Ann,
Thank you very much for your review.
I am glad to hear your delivery was done safely and on time! Sounds like you made the right pick for your new TV! You are more than welcome, we cannot wait for you to revisit us again!
Still not received my parcel
Still not received my parcel. Posted out on Monday next day delivery it’s now Friday. No help or update about what happened
October 2, 2023
Good comms, good price, quick delivery
I bought a Samsung tablet from Gotraka. I had never heard of the company before, but I read enough reviews to convince me that they were legitimate, and I'm glad I went ahead with them. They answered a question promptly and in a very human manner; the shopping experience and follow-up communications were everything you'd want them to be, the price was excellent, and the product was delivered very quickly.
September 25, 2023
Unprompted review
Reply from Gotraka
Hi Steve,
Thank you very much for your kind review!
What lovely words describing your experience with us here at Gotraka. Our customer service team want all customers to feel comfortable when they contact us regarding a query, order or issue and I am so happy to hear we was able to provide that comfort for you. I am so glad to hear that you are happy with choosing us here at Gotraka!
Dell hub
Cheapest price I could find and with free delivery that was quicker than advertised. Can’t fault them
September 29, 2023
Reply from Gotraka
Hi Martin!
Thank you very much for your review!
I am glad to hear you was happy with your order! it is always great to hear when we exceed expectations regarding delivery!
Good service and product.
September 28, 2023
Reply from Gotraka
Hi Harry,
Thank you for your review.
Our team are happy to hear that you was satisfied with the service provided and that the item was well received!
Reply from Gotraka
Hi Peter,
Thank you for your review.
We appreciate your kind words, and I am happy that your order was received safely!
Everything was easy and arrived very…
Everything was easy and arrived very quickly. Highly recommended
September 21, 2023
Reply from Gotraka
Hi Hamish,
Thank you for your review.
I am glad to hear you was happy with the delivery and navigation of placing an order. We appreciate your recommendation and any other future ones you may make!
Very good 👍👍
September 21, 2023
Reply from Gotraka
Hi Andrzej,
Thank you very much for your review!
I am so glad to hear we was able to meet your expectations for your order! We appreciate the kind words!
Fast delivery
Fast delivery. Came when it said it would. Ordered from you after amazon failed to keep their promises
September 20, 2023
Reply from Gotraka
Hi Ian,
Thank you for leaving us a review!
I am glad you found us and was able to receive your order promptly! It is great to hear we met your expectations!
Everything as promised
The laptop was as described, the price was good, the delivery prompt. Can't ask for more.
September 20, 2023
Reply from Gotraka
Hi Thomas,
Thank you very much for your review.
We aim to ensure our prices are affordable for all and I am glad that you was happy with your purchase. It is always good to hear that our service has met your expectations!
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