Complete Nightmare dealing with GoTrax Canada. I will never, ever order anything from this Company again. Late with shipping item, provided poor excuses for lateness - sent item back (hoverboard) - wa... See more
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E-scooter was shipped quickly and is perfect for commuting. After sales service is beyond excellent since I received quick responses was treated with the most courtesy when looking for parts.
Company replied
We bought 3 bikes, two of which had faulty batteries, We were told we would be sent 2 new batteries and then nothing, no responses to e-mails, no way to call either. I'd love some Help Go Trax Canada
Company replied
BEWARE - their return policy is a scam. No callbacks per their voicemail message, no response to a request to speak to a manager, and their customer service rep purposely dragged out my return request... See more
Company details
Written by the company
Driven by the vision of personal electric vehicles being the future of commuting, GOTRAX has been committed to creating fun, affordable, and versatile personal electric vehicles that push the possibilities of transportation. Over the past six years, GOTRAX has become a leading producer of electric vehicles, having sold more than 1,000,000 units since its inception.
Contact info
Canada
- gotrax.ca
2.6
Poor
42 reviews
Hasn’t replied to negative reviews
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Great fast delivery and excellent bike…
Great fast delivery and excellent bike performance
July 10, 2024
Reply from Gotrax.CA
Hello,
Thank you for your feedback! We are delighted to know that you are satisfied with your bike. We appreciate your support!
We really enjoy our Go Trax bikes
We really enjoy our Go Trax bikes. We ride farther than with our regular bikes using the power assist
September 20, 2024
Reply from Gotrax.CA
Thank you for your feedback! We are pleased to hear that you are enjoying your GoTrax bikes and that the power assist is enhancing your riding experience. Wishing you many enjoyable rides ahead!
The bike is great but service not so
The bike is great. It is a good deal for what you get. It is solid and well built. Great range too. I love the bike. It is perfect for first time electric bike. However I had an issue right away with the battery. At first, service tried to help by sending me two bad batteries and they seems to have stop support now. So I am not sure if I should recommend the brand at this point.
June 3, 2024
Reply from Gotrax.CA
Thank you for your feedback and sharing your experience. We're glad to hear you love the bike and find it well-built!. However, we sincerely apologize for the battery issues and the lack of support you’ve experienced. I’ve escalated this to our customer service team, and we’ll ensure your concerns are addressed promptly. We appreciate your patience and are committed to resolving this for you!
Really great product and service
E-scooter was shipped quickly and is perfect for commuting. After sales service is beyond excellent since I received quick responses was treated with the most courtesy when looking for parts.
May 8, 2024
Reply from Gotrax.CA
Hello,
Thank you for your kind words! 🌟 We’re thrilled to hear you’re enjoying your e-scooter and that our service met your expectations. We strive for quick shipping and excellent after-sales support. If you need anything else, don’t hesitate to reach out!
Great service people.
I have spoke with Harvey at the Support Service to get some info. I did order and received my bikes the next day and rebate 3 days later. I say WOW!
June 12, 2024
Reply from Gotrax.CA
Hi,
Thank you for your kind words! We’re so happy to hear that Harvey and our support team could assist you, and that you received your bikes quickly. It’s great to know everything went smoothly, including the rebate process. We appreciate your support!
Best regards,
GotraxCanada Support Team
Would definitely recommend GoTrax to…
Would definitely recommend GoTrax to anyone.
Selecting a product you want is probably the hardest part about the ordering process, as they have a wide selection of great products.
I personally went with the GX2.
Ordering and placing payment was easy and painless and shipping was a lot faster than expected.
Currently writing this review, my scooters odometer reads 947km.
With a top speed of 56km/h and a realistic range of 20-30km (on maximum speed) it's exhilarating and efficient at taking you places fast, yet comfortable.
The dual suspension on these scooters are amazing, but word of advice for buyers, the springs come pretty stiff so you'll definitely need to adjust them based off your body weight.
Another great aspect I've come to love about GoTrax is their top tier customer service and warranty.
Unfortunately with my scooter, I started to run into charging issues around the 600km mark on my odometer.
Two quick emails and one picture later, I have a new battery pack sent out without hesitation, which completely fixed my issue.
Looking forward to seeing what new products GoTrax releases in the future!
Maybe a hyperscooter? Hint hint wink wink nudge nudge.
July 8, 2024
Reply from Gotrax.CA
Hello,
Thank you so much for your amazing feedback! We're thrilled to hear you're enjoying your GX2 and had a great experience with our customer service. Your input is incredibly valuable to us, and we're always excited to bring new products to our customers. Stay tuned for future releases!
Best regards,
GotraxCanada Support Team
Fast
Fast , and fun but in Canada not many buses let you on , only GO train which makes travelling with it very limited. It doesn’t fold down as compact as I hoped.
September 13, 2024
Reply from Gotrax.CA
Hi,
Thank you for your feedback! We truly appreciate your input and will pass it along to our team for future product improvements. The Flex model is designed with a foldable handlebar, which might not reduce the size as much as expected, but the overall compactness of the scooter is one of its advantages. We hope to offer even better products in the future! Thank you!
Best regards,
GotraxCanada Support Team
Love my bike very much
Love my bike very much. Over 500 kms already. Up some steep hills out here with ease. Only thing I detest is rear brake squeals very loud and draws unwanted attention. I think it may need new brakes.
August 28, 2024
Reply from Gotrax.CA
Hi there,
We're thrilled to hear that you're loving your bike and putting it to great use! 🚴♂️ 500 km is impressive!
Regarding the rear brake, the squealing could be a sign that it needs some adjustment or possibly new brake pads. We recommend having it checked by a professional to ensure it's in top condition. If you need any further assistance, our customer service team is here to help!
CanadaSupport@gotrax.com
Happy riding!
Reply from Gotrax.CA
Hi Paul,
Thank you so much for your patience and for taking the time to leave us a positive review. We truly appreciate your support and are delighted to hear that you had a good experience with us.
Should you need any assistance in the future, please do not hesitate to contact us at CanadaSupport@gotrax.com. We are always here to help.
Once again, thank you for your kind words and for being a valued customer.
Best regards,
GotraxCanada Support Team
Absolutely love this bike
Absolutely love this bike, such a pleasant and comfortable ride. Highly recommend
August 21, 2024
Reply from Gotrax.CA
Hi Cathy,
Thank you so much for your patience and for taking the time to leave us a positive review. We truly appreciate your support and are delighted to hear that you had a good experience with us.
Should you need any assistance in the future, please do not hesitate to contact us at CanadaSupport@gotrax.com. We are always here to help.
Once again, thank you for your kind words and for being a valued customer.
Best regards,
GotraxCanada Support Team
Reply from Gotrax.CA
Hi Kris,
Thank you so much for your patience and for taking the time to leave us a positive review. We truly appreciate your support and are delighted to hear that you had a good experience with us.
Should you need any assistance in the future, please do not hesitate to contact us at CanadaSupport@gotrax.com. We are always here to help.
Once again, thank you for your kind words and for being a valued customer.
Best regards,
GotraxCanada Support Team
Reply from Gotrax.CA
Hello,
Thank you so much for your patience and for taking the time to leave us a positive review. We truly appreciate your support and are delighted to hear that you had a good experience with us.
Should you need any assistance in the future, please do not hesitate to contact us at CanadaSupport@gotrax.com. We are always here to help.
Once again, thank you for your kind words and for being a valued customer.
Best regards,
GotraxCanada Support Team
Very fast response to purchase
The possibility of having promotions often is very attractive. Very fast delivery, received 2 days after placing the order. Also very good electric bike for the price.
June 2, 2024
Reply from Gotrax.CA
Hi Gilles,
Thank you so much for your patience and for taking the time to leave us a positive review. We truly appreciate your support and are delighted to hear that you had a good experience with us.
Should you need any assistance in the future, please do not hesitate to contact us at CanadaSupport@gotrax.com. We are always here to help.
Once again, thank you for your kind words and for being a valued customer.
Best regards,
GotraxCanada Support Team
Easy to order and quick delivery.
June 5, 2024
Reply from Gotrax.CA
Hello!
Thank you so much for your patience and for taking the time to leave us a positive review. We truly appreciate your support and are delighted to hear that you had a good experience with us.
Should you need any assistance in the future, please do not hesitate to contact us at CanadaSupport@gotrax.com. We are always here to help.
Once again, thank you for your kind words and for being a valued customer.
Best regards,
GotraxCanada Support Team
custtomer services suck big time
i purchase a ebike the gotrac f3 on the 22 of july 2024 i got the ebike a few days later put it together and worked for 10 minutes and stop and would not turn on again i have heard some horror story about the customer service and returning a bike to them so i took my new ebike to my local bike shop it took one hour to find that the batery contact was not good they fixed it in 1 hour cost me 114$ but gotrax are telling me i did not have permission to take it to my local shop so they will not pay,they sent me a defective ebike and its my fault never again peoples buy from a local shop so you can return there and actualy talk to a person,gotrax you suck big time customer services wise.david c ask for my contact info i give him my cell number and my email 5 days ago and nothing they just try to make peoples readfing this that they will fix your problem that more bullcrap he never contacted me.
you are asking for my info like my email or phone number where do i send these info on the gotrax canada site or somewhere else.
they ask you for your info so they can contact you to fix the problem but they dont provide where to send the info its just smoke,they want to look like there fixing your problem but they are not even trying,stay away from gotrax canada you will get no after market help if you have a problem.
August 1, 2024
Unprompted review
Reply from Gotrax.CA
Thank you for bringing this matter to our attention. We are committed to providing excellent service, and we would like to discuss the issue you are experiencing in more detail to find a suitable solution.
Could you please provide us with your contact information, including your phone number and the best time to reach you? Alternatively, you may reply with an email address if you prefer to communicate via email.
We appreciate your patience and look forward to resolving this matter promptly.
Best regards,
Wency Y
I ordered a Gotrax eBike this past…
I ordered a Gotrax eBike this past weekend from their website, and provided my name, address and my credit card# which they immediately charged over $1100. Now they want me to prove that I am who I am by giving them a copy of my ID. I've never had any problem ordering stuff from Amazon, and think their request is idiotic. I told them to cancel the order
August 6, 2024
Unprompted review
Reply from Gotrax.CA
Thank you for bringing this matter to our attention. We are committed to providing excellent service, and we would like to discuss the issue you are experiencing in more detail to find a suitable solution.
Could you please provide us with your contact information, including your phone number and the best time to reach you? Alternatively, you may reply with an email address if you prefer to communicate via email.
We appreciate your patience and look forward to resolving this matter promptly.
Best regards,
Wency Y
Very disappointed in customer service
Not even 2 years ago we bought 2 identical Gotrax Apex electric scooters for our boys. After charging the batteries to full, one of the scooters would run dead sooner than the other. We assumed it was because of the weight difference between our children (the problem one belonged to our older son) but turns out that was not the case and was an indicator of a bigger issue. Our kids literally used these scooters no more than 10-15 times last summer between getting them in the winter of 2023 (and not being able to use them) and being able to use them briefly in the summer of 2023 before we moved and they were put into storage and didn’t come out until this Spring (2024). Neither had used their scooter very often and they were not used during the past winter despite being charged from time to time over the winter. When spring recently came, suddenly the battery on our older son’s scooter wouldn't charge. We explained the situation to Gotrax customer support saying that one scooter worked perfectly fine while the other didn’t and both were clearly in new condition (they asked us to do a video). Gotrax support's only solution was to offer us a 15% discount on a new $200+ battery. While it was out of warranty, we feel like we overpaid by $200 given one scooter still works perfectly fine and the second required a new battery through no fault of ours. Clearly we got a dud and they were not willing to budge on their offer. Obviously the battery was faulty from the start but we didn't know. While they were quick to respond to our complaint we feel frustrated with how it was remedied since these scooters are expensive to start with and now we are out of pocket even more to get it to work again. We also told them that we would be writing this review due to their unreasonable offer but they didn’t bother to respond again. I highly suggest trying another brand as the batteries are extremely expensive to replace.
June 17, 2024
Unprompted review
Reply from Gotrax.CA
Thank you for bringing this matter to our attention. We are committed to providing excellent service, and we would like to discuss the issue you are experiencing in more detail to find a suitable solution.
Could you please provide us with your contact information, including your phone number and the best time to reach you? Alternatively, you may reply with an email address if you prefer to communicate via email.
We appreciate your patience and look forward to resolving this matter promptly.
Best regards,
Wency Y
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