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GotRentalCars.com Reviews 

4,450
•
TrustScore 4.5 out of 5

4.3

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Looking at 750 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding deals significantly cheaper than booking directly. The booking process is frequently described as straightforward, quick, and easy, making reservations hassle-free. Many people also highlight the website's clarity and user-friendliness, noting its simple navigation. However, some people mentioned experiencing issues with bookings, such as cancellations or not receiving the reserved car upon arrival. Others reported unexpected additional costs at the rental counter, especially concerning insurance, and some faced difficulties with customer service and communication.

What people talk about most

Price

People report positive experiences with price, often highlighting affordable cars, competitive deals, and... See more

Booking process

Consumers find the booking process to be positive, describing it as straightforward, easy, quick, and clear,... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting the ease of use and... See more

Website

Customers had positive experiences with the website, finding it easy to navigate, simple, and clear for... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the great car service at a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork wh... See more

Rated 5 out of 5 stars

Before making the reservation I called the company directly to ask a few questions about the insurance and coverage for the car I was going to rent.The representative was very friendly and helpful.If... See more

Company details

  1. Events & Entertainment

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(4,450)

684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Scam - avoid

Initially the company seemed good. At airport arrival we were refused the car hire we had already paid for due to a relatively short flight delay! After speaking with both the car hire company and gotrentalcars, neither were willing to talk to one another or honour our booking. Total waste of money!

Working with scam rental companies.
Not helping resolve the situation at all.
Lost money and time.
Avoid.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Did not refund my all charged amount even i cancelled reservation within their 48 hours time frame

I had rented a car pickup from the Oakland, California airport. Because of my sickness I could not travel and had to cancel my trip. I called 48 hours in advance to cancel my reservation. Since it was after their office hours, I requested cancellation through their website and got confirmation that they have received my enquiry. Next day when I call, they processed as a late and I had to pay penalty. According to their policy I should have cancelled through my account. It is ridicules to not refunding my total amount by contacting thier support team. I think their rates are reasonable, but customer service is really bad. I strongly recommend not to use this online company to rent a vehicle

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Sold extra insurance for nothing

We booked a car from them, which in the end came from Europcar. They sold us an extra insurance from Allianz, but Europcar does not cooperate with this insurance and we had to buy full insurance when we took over the car, which cost us another 350€. From GotRentalCars came no response to email or telephone call, we will never use them for sure.

April 16, 2026
Unprompted review

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