GoTrusted Reviews 445

TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

GoTrusted has major issues with Android phones such as those using the latest OS. When trying to use it in my Google Pixel 5A, it literally crashes it. Also, when connecting with my new HP laptop to s... See more

Company replied

Rated 3 out of 5 stars

I'm using GoTrusted VPN mainly in China in order to get access to blocked facebook / google services. The connections overall were good but very often it dropped me out. I know it's unfair to blame... See more

Rated 3 out of 5 stars

I had trouble to connect my iPhone using GoTrusted VPN when I was in China. The technical staff was very helpful to answer my concerns. She provided me with four different servers in addition to what... See more

Rated 5 out of 5 stars

Go trusted VPN worked well for me, main use was in China. Over four months of continuous use whilst traveling all over China go trusted worked approximately 90% of the time, main area of performance... See more

Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

GoTrusted is the Original Strong SSL encrypted VPN service, in business since 2005. GoTrusted turns any public free WiFi hotspot into an encrypted and firewalled hotspot for your computer or device. Browse in private, unblock websites, view video from your home country, send and receive email, and use social media securely when on GoTrusted. Unlike other 'ad-based' privacy or proxy software, GoTrusted's VPN service network is fast without privacy compromising ads. GoTrusted is easy to use on all your devices. With GoTrusted, know your privacy is always protected wherever you connect.


Contact info

3.9

Great

TrustScore 4 out of 5

445 reviews

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Rated 3 out of 5 stars

OK But Not Great

OK, I guess. It seemed to work ok, but there were some issues:
1. It was very slow to connect.
2. The connection, once established, was also very slow.
3. The private email service was once easy to find and use, but lately not so much.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

Nice service

Nice service. Not enough servers. I needed a Mexico server. Gotrusted had none. And that is why I had to switch after years.

January 17, 2018
Unprompted review
Rated 1 out of 5 stars

Deliberately difficult to cancel & poor service

Tried 7 day free trial.
Confirmed within 1 hour that their service would not meet my needs.

It's 2018 and horrifyingly they require you to send an email to cancel services rather than offer an online / immediate solution.
The absence of something that easy to implement should leaves me to conclude that it's a deliberate business strategy: and one that will lose you business.

January 14, 2018
Unprompted review
GoTrusted logo

Reply from GoTrusted

There has always been an online/immediate solution, which is to login with your account, then go to the support page and select to cancel the service with an optional message. It has always been available.

Rated 3 out of 5 stars

overall good service

overall good service. Speed is slowed down considerably once I use it. Also conflicts with my antivirus.

December 19, 2017
Unprompted review
Rated 4 out of 5 stars

The signal in China was not always …

The signal in China was not always stable and lost many times the connection to the page. Most impressive was always the service I received, friendly efficient and helpful. I regret I have had to cancel the service because China is now threatening to close down all VPN by February. If this is not going to happen you will see me back. Thank you again for all you did for me.

November 30, 2017
Unprompted review
Rated 4 out of 5 stars

Service-only rating

I here rate the service and the response of the support team, the quality and ease of use of the website. I do not take into consideration the effect of the "Great fire wall" which lead me to leave the service.

November 28, 2017
Unprompted review
Rated 5 out of 5 stars

10 years of use …

In 10 years of use the service has always been available with very few drop outs. Really easy to use, brilliant product!

October 11, 2017
Unprompted review
Rated 4 out of 5 stars

service is good

service is good. was not happy when i canceled the subscription and was still being billed on my paypal account.

October 3, 2017
Unprompted review
Rated 5 out of 5 stars

While in the Middle East

While in the Middle East, this is the Very Best system to use. And when the UAE tried to block it, I e-mailed GoTrusted and with in minutes is was taken care of and I've never had anymore problems. This is the second time I subscribed to GoTrusted and has worked 100% while in the Middle East.

September 2, 2017
Unprompted review
Rated 5 out of 5 stars

Five star review!

I used Go Trusted for many, many years. Anytime I had a problem they were in contact with me within a very reasonable amount of time.

Also, I found their VPN to be reliable.

Thank you very much for years of consistent customer service.

July 7, 2017
Unprompted review
Rated 5 out of 5 stars

Great VPN

Have been using GoTrusted for a number of years and found it very effective. Extremely easy to set up, fast and always there when you need it. Having worked in the Middle East, where sensorship is possibly at its highest, GoTrusted never let me down.
Highly recommended.

May 14, 2017
Unprompted review

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