Gousto Reviews 

it hasnt arrived! 1728

A great range of recipes... really enjoying our weekly boxes!

Food is great. Staff are fantastic and patient if you have a problem.
Would definitely use again
Steph

The food is nice but the portion sizes are too small, either the meat is too small or there’s not enough veg. When you do feed it back, you get a small discount for the following week but nothing seems to change!

Issue with ingredients on delivery was easy to contact customer services who sorted very quickly.

There is a great variety of recipes to choose from, and ordering is easy. In fact, there are so many options that choosing can be the hardest part!

One thing I don't like is that if you don't place your order in time for the following weeks delivery, Gousto automatically selects recipes for you. I would much prefer to simply skip that week's delivery instead. It would also be helpful if they sent reminder text messages to do this rather than just emails.

My biggest issue was with the delivery. The driver threw the large box of ingredients over my 6-foot back garden fence instead of coming to the front door and leaving it in my designated safe place. I reported this to Gousto, but unfortunately nothing has been done about it, which was very disappointing.

I really wanted to like Gousto, I was hoping it would help my teenage Daughter be more independent with meals whilst my husband and I worked long shifts.

Despite informing DPD and Gousto where to leave the box if no-one home - every box was left in a non designated area, we came home on one occassion to find the box had disintegrated in the rain and had to retrieve the items from soggy cardboard.

Soft veg i.e: courgette was always damaged as it would be placed at the bottom of the box.
Ingredients missing! or ingredients provided that were too small for the meal, for example: medium potato, but actually only provided one the size of a minature new potato.

I think we persevered for longer than most people would, but in the end it was causing more problems than us just meal planning and buying the ingredients from a local supermarket.

I have awarded 3 stars because on the rare occasion Gousto got it right the meal was very tasty and we continue to use the recipe card.

Thank you for your response Gousto... hopefully the review will help ith the communication between yourselves and the delivery company you use.. and also to help those packing ( i realise this is a very pressured job) just to take a little care to put the delicate food at the top... Its a great idea and if it had worked for us I would have considered rejoining.

Our positive experience was that Gousto customer service was very good when we explained the problems we were having and we were always reimbursed after we had provided photo evidence.

The food is always fresh. The flavours of the food after you cook it is nice.

Love the variety hassle free shopping only thing couple things in chicken iv had dates not been good still usd up iv recommended gousto definitely save money as in a supermarket I would spend more.
Keep up the good work 👏

Food is really nice but delivery service is shockingly bad.

Firstly, the positives - having been a customer of Hello Fresh for quite a number of years we have become bored with their menu choices and lack of ‘fresh’ ingredients (ironic huh).
Gusto has been a refreshing change. The menus seem more varied and the recipes, although generally more complex are certainly tastier. We have enjoyed every meal we have tried over the last 3 weeks trying 4-5 recipes per week and would not score any of them below an 8 out of 10 with many being ‘10’s’.
The only reason I haven’t scored a 10 is the following gripes:
1. The packers have a habit of packing bread or other soft items like tomatoes first and then placing potatoes on top of them. Surely they should be picked/packed first.
2. The ice packs, although seem sturdy, have leaked and soaked the box and menu cards.
3. Some of the items were not the freshest meaning they had to be used first, even though we store all the fresh items in the fridge. I had to go to the supermarket to buy tomatoes- not great.
Customer services deal with ‘bad food’ quickly and seamlessly, but not ideal.
Overall, very pleased, and would have given a 5 star review if not for the few minor gripes. We love the struggle of dinner decisions being made easy!

Have used Gousto for years, both subscription and ordering one off boxes. Always thought they were great, sometimes have issues with ingredients but any issues are quickly resolved.
Unfortunately ordering my box for next week I’ve accidentally checked out twice as I didn’t realise the first order went through, and now have one box scheduled to arrive on Monday and the exact same box to arrive on Tuesday. Tried to sort it via online chat this morning to cancel the box for Tuesday however no one got back to me. I called them this afternoon to be told there is nothing they can do, they can’t cancel the box and I will be paying almost £100 for food where half of it will not be eaten as we are a family of 2.
We eventually agreed after a lot of negotiation that I will receive 50% of the cost of the box back however they will still be sending the food which will be wasted. I find it absolutely ridiculous that it cannot be cancelled when there was still 2.5 days from when I called until the box being delivered on Tuesday.

Surely this won’t be prepared for me until the day before so why can’t it be cancelled?! It’s really put me off using Gousto and I’m not sure I’ll be using them anymore after this week.

My box didn’t arrive. Used the live chat but didn’t get a reply after 35 minutes

Unfortunately one of the ingredients was missing so I had to improvise.

We cancelled a subscription 12 days ago and they have still taken money out of my account, we contacted them to have money refunded to be told it’s be processed you have had an email and they can send 15% back. But we don’t want it, we did not order it. Answer nothing I can do!! We want to speak to a manager, No I am and nothing we can do!!! Absolute Joke DO NOT USE THESE PEOPLE they will rob you

Customer support is really great

The app is really easy to use and there are hundreds of recipes available each week which means you avoid repetition. It’s great value for money, the meals are perfectly proportioned and taste great! Ingredients are good quality too. If issues occur like items being missing or damaged then refunds are initiated instantly and deducted from future orders. There is online assistance available during normal working hours which gives you access to a real agent not a bot, and they are professional and quick to deal with any issues. All in all a great service and far better than the competition who we’ve also tried!
To further enhance the experience, offering more than 5 days worth of meals would be good, having longer exploration times would make it more flexible, and offering more delivery slots would make it easier.

Top quality and easy to follow recipes

Great dishes. Quality of chicken breast not been as good as before

I thought I had skipped this box as I was on holiday. I trued to cancel it when I realised it was going to be delivered but was told it couldn’t be cancelled or delivered to another address. Unfortunately this meant the whole box was ruined as it sat on my step for several days.