Gousto Reviews 

Have some good recipes but the quality of ingredients especially the vegetables are not quite up to standard and often only fit for the bin.

The packing of the boxes could be done with a bit more care so packaging of wet ingredients don't get damaged and leak over everything.

The fact that I can choose from such a good variety of recipes.

The best food and very organised, quick and tasty!

Since changing to delivery to Evri for the past two weeks both orders have been delivered late. We are still waiting for our current delivery with no updated delivery time. We never had this issue when DPD were the delivery company.

Our last delivery was in two boxes and both were damaged. One was quite severely damaged that items could have been lost out of it.

The actual meals from Gusto are delicious it is just a shame that it is being let down by the delivery service!

It really nice food easy to cook, its nice to have a change from usual meals. The quality was good on the whole but some things weren't as good as they could be. But in the whole good value and i enjoyed not having to go shopping and not having to plan meals

Very disappointing customer service experience.

I had a 40% discount voucher that I intended to use for a box with 5 meals. Unfortunately, I missed the deadline to update my order, and the system automatically selected only 2 meals instead of the meals I wanted. As a result, my discount was used on an order I did not choose.

I contacted customer support expecting some understanding or at least a reasonable solution, such as restoring the voucher or offering credit, but I was told there was nothing they could do. I understand that deadlines exist, but using a promotional offer on an automatically selected order without offering any flexibility feels unfair. Please note that I contacted the agent as soon as I received the confirmation email

The biggest disappointment is not the order itself, but the lack of customer care and willingness to help. After this experience, I am reconsidering whether continue using Gousto.

Additionally the order all have missed a recipe card and I never considered complaining about it until now

Update I contacted with the company and unfortunately no solution provided, I actually got blamed for the incident, previously explained the situation , so no point in trying to reach out

Their website said the order hadn't gone through, so re-ordered. 10 meals turned up on a Sunday morning! I'd received 2 different emails the day before (Saturday) saying my order would be delivered the next day - too late to cancel one of them! Tomatoes squashed, herbs going yellow!
Be very very careful when ordering and take a photo any ' this hasn't gone through' messages

Great recipes for vegans. Always fresh and delivered on time. No more stressing about what to eat. Plus great value for money.

Ita great.... until its not. I ordered from here for about 5 months and the meals and app are fantastic. However, I noticed a decline in ingredients quality and my most recent box had 2 main ingredients for 2 meals damaged and they had leaked all over the rest of the box and subsequently gone off, the whole box smelled like off milk as a result. I emailed and tried on 3 separate calls to obtain a replacement box or a refund and after sending photos and explaining again and again, I was offered £9 credit vs the £50 box. Shocking customer service, my dog has a dog food subscription and gets far better treatment. For a company this size to be so shortsighted just baffles. Goodbye Gousto, Hello...fresh

I love the recipes and instruction how to cook them.
The freshness of the vegetables is poor and items missing.
My last order the carrots were so rubbery I could have tired them in a knot. We were sent 3 of the smallest potato’s to make chips for 2 people.missing onions
I’m not saying I won’t order again but this needs improvement.
Well packed and delivered on time

Great! I love how it is shipped to the door and all ingredients are there. Prefer another alternative as ingredients are all in recipe bags so no looking through. This especially helps the teenager

I choose the Companies who I decide to give my money to based on their response when things go wrong. Unfortunately, Gousto was not there for me the Customer on my very first complaint. They may offer you a few £ for replacement ingredients here & there, but when things really go awry, forget any further help.
To kick things off, their Courier turned up with a crushed box. Many of the soft vegetables were crushed beyond use & everything else was covered in veg pulp. Additionally, Gousto had sent me rotten vegetables. Photographs were provided. Gousto CS offered a derisory few pounds for replacement ingredients. I choose this service for convenience and backup for issues that are not my, the Customers, fault. Unfortunately, both were lacking on this, my first complaint. Cancelled my subscripton after a back-and-forth with CS. There are other subscription services that might actually care about the customer.
Above average recipes, steadily decreasing quality of ingredients whilst the subscription lasted. Final nail was the abysmal Customer Service.

Like the food but let down again by the late delivery.
It arrived at 22.45 and I gave up at 22.00 and went to bed so it was there all night.
Poor drivers out at that time.
Waste of food. I got a refund but would like to use Gousto with a reliable delivery not leaving me with no food for the week and working shifts.

Really enjoying all the choices and having lower calorie meals is helping with my diet.

Some items especially fresh stuff not great. DPD not great, boxes thrown at doorstep
So far recipes good but choose carefully

Great menu choice for gluten free customers, super tasty and quick/fuss free to cook. Reignited my enjoyment for cooking.

I wanted to love Gousto because the recipes and food are great.

Unfortunately, the delivery experience has completely undermined the service.

My last three deliveries were all handled by Evri, and every single one went wrong.

Boxes arrived late, were left in the wrong place and, in one case, I even received a notification saying the parcel was being returned to the sender. The final straw was my latest box being delivered to the wrong address instead of my designated safe place. I was unable to recover it.

Customer service was polite and apologetic throughout, but apologies do not solve the problem. They followed scripts. Call back tomorrow. Chase it again.

I repeatedly explained that the issue was Evri’s poor performance and asked whether I could opt out of using them.

The answer was no.

Gousto charges for delivery, so I expect the delivery service to be reliable. If a courier fails three deliveries out of three, I do not think it is unreasonable to ask for an alternative. Instead, I was told to wait another day before I could even request a refund, meaning I had to spend even more of my own time dealing with a problem I did not create.

Gousto is supposed to make life easier. For me, it did the opposite.

The food deserves better than the delivery service supporting it. Until Gousto gives customers a choice of courier or addresses the repeated issues with Evri, I cannot recommend the service. I have cancelled my subscription and taken my business elsewhere.

UPDATE:
A scripted response to every negative review is meaningless. I already explained in detail to your "customer service team" what they could do to rectify the situation - they too answered by following scripts rather than solving issues - so now I'm waiting for a refund for my missing box and I've cancelled my subscription. Service isn't following scripts - it's solving real customer problems with meaningful solutions.

Always exceeds our expectations and gets us to try different meals and most importantly takes away that age-old question of "what do you want for dinner this week!!!!???" Don't get me wrong, some meals are not for everyone in this house, but it really has opened up a new variety of dinner time meals, and even after 2 plus years of using this service, we still get pleasantly surprised.
Unfortunately the only let down sometimes is the delivery service but this is third party that can really mess up on occasions, but the gusto customer service are always making up for their failure!
Extremely happy customers

Great tasting fresh food!
Portion sizes (especially protein) can be pretty small for 2 people

I have been using Gousto for nearly 3 years now. When I lived under my old address they were using DPD and Yodel as delivery companies and apart from ONE occasion I never had real issues with delivery.
This has changed since I moved house.
That’s when EVRI stepped in.
Even though I complained multiple times that I don’t want Evri to be delivering my Gousto boxes as they simply come way too late to cook on the same day for tomorrow (they showed up at 8:30 , 9pm etc) . I complained last month saying I am considering leaving (and I paused my subscription for a week or so) emphasising I don’t even mind paying extra to have my box delivered by DPD (who have been amazing and always give me delivery window in the morning of my delivery so I know what to expect). This clearly went over their head cause today I am yet again waiting for my delivery via Evri. And again I have no delivery information despite 6:15pm already. So again I won’t be able to cook my Gousto until tomorrow (if it arrives today) meaning I am having to pay extra for lunch at work which defeats the purpose of ordering Gousto. I am getting really tired of constant complaining and not receiving any resolution. I don’t need you to refund me for my box, I said before - charge me £2 more for delivery but let me choose my courier ! I am starting to consider checking out other companies as there are other options out there … you can do better Gousto !