Govdeals Reviews 80

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the customer service, finding it unhelpful and unresponsive, especially when issues arose with purchases. People frequently reported that products were misrepresented, with vehicles having undisclosed damage, incorrect odometers, or missing parts, leading to significant unexpected repair costs. The payment process also caused frustration, with some customers experiencing double payments or difficulties obtaining refunds, and others facing unexpected wire transfer requirements. Conversely, a small portion of people felt satisfied with their purchases, securing good deals on vehicles that were accurately described and saved them money compared to local shopping. However, some customers also noted that the website's functionality has declined, becoming slow and laggy, and that the platform now allows private sellers, which can lead to further misrepresentation and a lack of oversight.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and descriptions, with many expressing significant... See more

Website

Customers had ambiguous experiences with the website, with many expressing significant dissatisfaction,... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing dissatisfaction over unexpected... See more

Payment

Consumers express significant dissatisfaction with the payment process, citing issues such as misleading... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting that support was unhelpful or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have been watching the auctions on this site for many years and recently was interested in bidding on a Honda Civic (VIN 19XFB2F87CE022442) that is listed on their site. I ran a VIN check and disco... See more

Rated 1 out of 5 stars

After running Automotive lots and buying for dealerships, I have never been lied to as much as gov deals. The cars were not described correctly, in writing, gov deals will not refund my money for 1 e... See more

Rated 1 out of 5 stars

Car buying on govdeals buyer beware if it is their own guys from liquidity services in Florida or Tx. They have a few hardcore used car scammers writing fraudulent listings. No recourse once you buy... See more

Rated 1 out of 5 stars

BUYER BEWARE!!! I purchased a gold item that turned out to be counterfeit. GovDeals support was absolutely NO help. I even reached out to corporate, who responded by sending me a letter from their... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Information provided by various external sources

GovDeals is the place to bid on government surplus and unclaimed property including heavy equipment, cars, trucks, buses, airplanes, and so much more.


Contact info

  • Little Falls Drive 251, 19808, Wilmington, United States

  • govdeals.com

1.6

Bad

TrustScore 1.5 out of 5

80 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Great site

I see a lot of negative comments. I have bought some pretty awesome stuff on this site. From an estate sale I bought movie clips black and white from the 50’s to the 80’s Some are valued at 600 dollars. A collectors item. I have bought pocket knives and various other items. Customer service with each state I have dealt with has been excellent. Be careful of what you bid on and compare it to what you would have to pay for it on eBay As far as automobiles I wouldn’t they have been confiscated. But the auto’s they tell you and give you time to check it out. I highly suggest it. It’s a fun site never had a problem.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

I did not purchase the property

I did not purchase the property, but my account was automatically awarded a bid saying I purchased the property. I was later tricked into paying. The house is in such a dilapidated state that it has no market value. I was scammed out of $33,000. This company also lied to me that I had purchased a car and asked me to pay for it. I have already reported this case to the police. They said I had won the auction and purchased a car that had no value. A car of very little value, I did not buy it from them. govdeals.com sent me an email threatening me to pay and pay for it. I have called the police and filed a complaint with the New York Attorney General, the Chicago Attorney General, and the Los Angeles Attorney General. Now I have taken the case to court

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Process for payment is totally screwed…

Process for payment is totally screwed up, funds sent, verified by all the banks, no action from GovDeals. Customer service is horrible, nobody knows anything other than we sent it to accounting. They take 24 hours to respond to any issue and even then its a deflect and delay. Only thing that is timely is the constant emails threatening to cancel your winning bid due to late payment. They received the funds less than 24 hours after auction close.

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

Auctions won’t end if there’s a…

Auctions won’t end if there’s a competing bid it extends EACH TIME 3 mins or 5 minutes FOREVER there’s no end until 1 of the 2 competing bidder gives up, but it will go on

ITS JUST OUT TO GET YOIUR $$$ for top 2 bidders to compete, you will keep outbidding each other, the last minute bids kept getting extended so it went on for maybe 30 minutes after the auction is supposed to end

What is an auction end time then there needs to be a limit of EXTENDED TIME

It just frustrates you and you probably pay more than you want to outbid in the heat of the moment

I have paid for my auctions they cost 1000s I waited 2 days now I called the seller which is an airport and they hung up on me and didn’t get any certificates about pick up and CS won’t respond so I m not sure if I got scammed

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

winning bids are snatched back if price not right

This site is a scam and reviews are not supported with any follow-ups. I won a bid and the item taken back before I could pay for it. The item was a car and the seller said it had engine noise so they would not continue the listing. I got the item cheaper than they wanted to sell it so they made up an excuse not to sell to me. I then asked to buy it with the problem because I knew it didn't have a problem and they said they couldn't sell it with a problem regardless. Govdeals sell broken stuff all day. Such a scam. I called Govdeals and got more bull from them. I will buy local.

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

This site is a scam

A buddy of mine and I were bidding on a truck and had the high bid for over 2 hours. In the last 10 seconds a guy comes on and out bids us by $50 and wins… that’s not what I’m irritated with. It’s the fact that it states in the gov deals rules that if you bid in the last three minutes, then the time is extended. The time was never extended and we lost out because of a govdeals failure. If we lost out due to the buyer just paying more, then I wouldn’t be mad. It’s the fact that the website is so trash that it can’t follow its own rules. The same fella who did the last minute bid also did it on multiple different trucks and won on all of them. I don’t know what shady stuff is going on, but I will never use this site again. I find better deals on Facebook anyways.

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

I was a new customer

I was a new customer. You're limited to bid on three items which you have to pick up and wait 30 days before you can bid on 6 items, then 9 or send them a $1K deposit.

After you pay you have to print certificates on each item to show you paid. (3 pages of printing each item) Not just show a paid invoice. The webpage didn't work, the certificates wouldn't print. To get my 3 certificates sent to my email address took 3 phone calls and 4 messages. All of my messages went unanswered. One call I left a message after sitting on hold for a little while it forces a message and hangs up on you. The first phone call they sent one certificate instead of all three. They said to refresh my "my bids" page and it should work, well it didn't even after restarting my computer.

I would have bid on a lot more items and right now something I want is $1 with a day left but I'm locked out. I'm just glad my pick up is only 20 miles away. If it had been a longer drive I could have spent more on gas than my items. There are a lot better easier to use auction sites than this one. I at least have a credible seller or I'd have to give them a minus one.

It would be difficult to make this waste any more of my time than it already has. At least the two times I was able to talk with someone I didn't have to wait forever.

May 22, 2024
Unprompted review
Rated 3 out of 5 stars

High Prices and Poor Site Software…

Biggest problem I encountered besides what are most likely dealers dominating the bids, is that the Govdeals.com site is frequently ill-disposed to "asset searches." Can't get the site to find anything I type in.

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

Scams and the company is in on it

Scams and the company is in on it. The biggest scam that I've encountered is "The lot of 50 rings" scam out of Pennsylvania . They post 50 rings about half of them will appear to be made of the precious metals. They will make no claims about the rings and encourage you to "come inspect" for yourself and they also won't answer any questions about the rings like are the stamped with any markings. I brought a $600 dollar box of the rings that I could have gotten for under $30 at a local craft shop

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

I was the high bidder on a vehicle. The listed stated "Clear Title". Come to find out over 2 weeks of waiting the seller did not have the title at all. It was still at the previous owners bank. Therefore I have a useless purchase sitting here.
Govdeals only states that the seller needs to make this right. This transaction went through their platform and it is not my problem to resolve. They will not assist with refund, expenses incurred and the return of the vehicle I am about to hire an attorney that will go after both companies for the time efforts and suffering that I have endured due to the misrepresentation and false advertising that transpired

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

Former 18 year customer with over $100K buys

Had been buying with GovDeals and its associated companies (ie, federal military sales) since 2006. Recently, GD has started hosting listings from shady businesses (in our case, towing and veh. repo) who are practicing questionable sales practices (a clear title in most states means either a title in the name of the seller, or court seizure documents), such as listing vehicles with "clear titles", yet the titles are still in the names of the people the vehicles were seized or repo'ed from. Our dispute was over shipping on a less than $100 total purchase. The seller posted a poorly worded listing, then refused to adhere to the terms, instead falsely claiming we demanded a refund of the purchase price, which we did not do. We considered the paid for items as a loss and suggested the seller donate them to charity. Our last purchase was a 4X4 dually diesel Ford F350. GD locked our account and refused to back us up on the dispute. We are done with them. A loss of a 18 year customer who has spent over $100K. All over less than $100.

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Govdeals represents taxpayer asset…

Govdeals represents taxpayer asset disposal sale via auction platform. I've purchased auction items there for 30 years. In addition I've purchased from many other commercial auction services. Govdeals has become the stinker. When preview in person isn't possible buyers who can preview have unfair advantage. Ok in the case of commercial enterprise. Not so when taxpayer assets are involved. Govdeals used to make an effort in item descriptions but no longer can even be counted on to pass along consigner notes. Too big to fail?

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

If you see this

If you see this, it means Trustpilot hasn’t deleted it yet, but they will soon, but my opinion about Govdeal’s is that it’s a total scam and they have scammed the City of Albuquerque and Bernillio County. Probably many more state governments. If you bid on an item and win the seller may or may not be available for pick up. If not available they can report you for not picking up the items in time and Govdeals will access a 40% fee. They will keep all your money and try to get the 40% fee too. If they can screw you out of enough money they won’t try to get the 40% fee, but I believe that this site is a total scam Trustpilot will delete this post soon, so you are lucky to have seen it before you risk your money.

November 23, 2023
Unprompted review
Rated 2 out of 5 stars

I just got overcharged by their new software.

I have been buying on govdeals.com for years. Overall it has been a positive experience, although some sellers are much better than others. Last week I entered some of my bids on the "MyBids" summary page instead of individual items pages. Even though the entry lines say "Max Bid", and I had autobid turned on, all of those bids went straight to my max bid. The evidence is in the bid history. The final bid should be the second highest plus one bid increment. They ended up nicking me for an extra $76 and change. When I called and asked for a credit or refund they told me that I must have done something to mess things up, and that the final bid was my responsibility, not theirs. I will be reporting this to the FTC, as should anyone else this has happened to.

November 7, 2023
Unprompted review
Rated 1 out of 5 stars

I'm livid at the point I am ready to…

I'm livid at the point I am ready to file suit against govdeals. Beta testing there app auto bid places bid in full and its funny there seems to be lots of shilling going on also. Seller are misrepresenting items. I am on the verge of opening a meaningless case just to stick it to them for 250.00 plus court costs I will be contacting the department of banking along with Dunn and Bradstreet if they don't resolve a significant mistake and I promise my suit will open them to other suits.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke, when you have a Question they have no Ideal, EVERYTIME I EVER CALLED they had no clue nor did they care they just said call the seller wow, I called you to take care of the problem you collect a fee for the sale again wow, And yes they simply lock you out of the site if they have a Problem, I hope that someone will look into this company soon !!!

May 15, 2023
Unprompted review

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