I was disappointed in the charge of $100 for forms that are free on the US government website. While there is fine print on the initial screen I landed on, it was unclear to me that this is not a go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently used this website to renew my passport, and I’m really grateful for how smooth the process was. I was a bit unsure at first, but their team was very responsive, patient, and guided me every... See more
Kendall was incredible! We had some challenges trying to arrange our interviews but he worked with us to get us appointments which we were able to get to. My initial thought was that working with a go... See more
One thing I find as a 75 yr old, your website is understanding. When I had a question, your person Sheila very helpful. Send me easy links to navigate and was able to move me from Manhattan to Jamai... See more
Company replied
4.3
Excellent
494 reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HORRIBLE COMPANY!
HORRIBLE COMPANY!! They do not state that the fee you pay is used to renew a passport. It’s a scam fee THEY keep and then when you print out the form, you have to pay th ACTUAL fee on top of the scam fee for the renewal. I immediately demanded a refund and received an email from “Rachael A” stating I would get the refund then another email from “Ulysses G” stating they already processed my application which is BS. They do not answer their phone nor call back. They say to reply to their email but the reply email is bogus. TOTAL SCAM!
March 23, 2026
Unprompted review
Very helpful and fast response
March 21, 2026
Unprompted review
Reply from Govswift
Thank you for your kind words Kara! We're pleased to know you received fast and helpful support from our team.
Above and Beyond!…
Great customer service and great follow-up - so unusual these days!
March 20, 2026
Unprompted review
Reply from Govswift
We truly appreciate your feedback Pat! It’s great to hear that our team’s follow up and customer care stood out, providing consistent support is very important to us.
Paige was very helpful and willing to…
Paige was very helpful and willing to help, friendly, knowledgeable. very good customer service.
March 7, 2026
Unprompted review
Reply from Govswift
Thank you for your review Emilyn! We're so glad to hear that Paige delivered friendly, knowledgeable, and helpful service.
I would like to thank Nema
I would like to thank Nema
Passport Form Assistance personal for her help in resolving a mistake/oversight I made while applying for my Passport, very fast and professional in her response.
February 21, 2026
Unprompted review
Reply from Govswift
Thank you for your kind feedback Jimmy! We're delighted that Nema provided fast and professional assistance in resolving the issue. We’ll be sure to share your appreciation.
The Help Desk is great
The Help Desk is great! Made my problem go away.
The system, however, is the reason I didnt give you a 5. It simply would not allow me to complete my Global Entry activation. Why? Who knows?
February 8, 2026
Unprompted review
Reply from Govswift
Thank you for your honest feedback Phyllis. We're glad our Help Desk team was able to resolve your issue, though we understand your frustration with the system experience. Your input is valuable and helps highlight areas where improvements are needed.
Very quick service and very…
Very quick service and very kind/helpful representative.
February 9, 2026
Unprompted review
Reply from Govswift
Thank you for your review Mary! We're happy to hear you received quick, kind, and helpful assistance, this is exactly the level of service we strive to provide.
Very helpful staff
the person helped me in gettiing my Global Entry updated with my new passport. This saved me a visit for another interview and the cost of a new Global Entry account.
February 5, 2026
Unprompted review
Reply from Govswift
We appreciate your kind words! We're pleased to hear our team was able to assist you with updating your Global Entry details and help make the process more convenient.
Replied in a timely manner
Replied in a timely manner and was very gracious and helpful. While it wasnt a perfect fix it still was helpful and I appreciate the service.
February 7, 2026
Unprompted review
Reply from Govswift
Thank you for your feedback Sebastian! We’re glad to hear our team responded promptly and provided helpful support. We appreciate your understanding and will continue working to improve our solutions.
Over all the guy I spoke with was very…
Over all the guy I spoke with was very helpful and wasn't in a rush to answer my questions and sent me everything I needed in an email , so I wouldn't forget.
February 4, 2026
Unprompted review
Reply from Govswift
Thank you for your kind feedback Monica! We're glad to hear that our team member took the time to answer your questions thoroughly and followed up with helpful information by email. Providing clear and supportive assistance is always our goal, and we appreciate you sharing your experience.
Taylor was excellent
Taylor was excellent. She was very knowledgable and immediately solved my problem and answered all my questions. If I could, I would rate her
10 stars!!
Thanks
February 4, 2026
Unprompted review
Reply from Govswift
Thank you for the fantastic feedback Robert! We're thrilled to hear that Taylor was able to quickly resolve your issue and answer all your questions. We truly appreciate your support!
They Followed Up In a Timely Manner
Email support was not helping, so I requested a phone call and they responded in a timely manner and fixed my issue. Thanks you!
February 2, 2026
Unprompted review
Reply from Govswift
Thank you for sharing your experience Chris! We're pleased to hear that our team followed up promptly and was able to resolve your issue efficiently after your request for a call.
What a great experience
What a great experience! This was a tedious process made easy with such patience and guidance
February 2, 2026
Unprompted review
Reply from Govswift
Thank you for your kind words Maureen! We're glad we could help make what can be a complex process feel easier with the right guidance and support.
Taylor was Great and made process very…
Taylor was Great and made process very easy and smooth . Thanks
February 1, 2026
Unprompted review
Reply from Govswift
We appreciate your review Raman! It’s wonderful to hear that Taylor made the process smooth and easy for you.
Very responsive and helpful
They were very responsive and helped me to solve my issues. I was conditionally approved for Global Transit 2 years ago but didn’t know @ interview. I now have appointment for interview. Thanks Taylor!
January 31, 2026
Unprompted review
Reply from Govswift
Thank you for your feedback Nancy! We're happy to hear that Taylor was able to assist you in resolving the issue and help you move forward with your application.
I love the attention Ms
I love the attention Ms. TAYLOR has given to me. Calls, and the attention is being very important to me. I appreciate it so much.
January 31, 2026
Unprompted review
Reply from Govswift
Thank you for your kind words Rosa! We're so glad that Taylor provided attentive and supportive service. Your appreciation means a lot to us.
Courteous and professional attention to my issue
Courteous and professional attention to my issue. Patient in explaining steps needed to complete application process.
January 30, 2026
Unprompted review
Reply from Govswift
Thank you for your thoughtful feedback! We're pleased to know our team provided courteous, professional, and patient support while guiding you through the application steps.
Overall an efficient and quick process
Overall an efficient and quick process. Peters was very helpful in making our applications made their way through and even pointed us to something helpful to save some money! Really appreciated this process!
January 26, 2026
Unprompted review
Reply from Govswift
We appreciate your review Grace! It’s great to hear that Peters helped keep your application process smooth and efficient, and even provided helpful tips along the way.
Due to a medical problem
Due to a medical problem, I had to reschedule the interview. For what ever reason I was unable to complete this transaction. I emailed TTP with all the confirmation numbers. Taylor from TTP called and walked me through the process.
See was outstanding. and extremely helpful.
January 24, 2026
Unprompted review
Reply from Govswift
Thank you for sharing your experience Judy. We’re glad that Taylor was able to guide you through the rescheduling process and provide the support you needed. We truly appreciate your feedback.
We had an excellent experience
We had an excellent experience. Paige was so helpful. She corrected the error and immediately and was very communicative and very nice.
January 24, 2026
Unprompted review
Reply from Govswift
Thank you for your kind feedback David! We're delighted to hear that Paige was able to quickly correct the issue and provide clear, friendly communication throughout.
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