GoPro UK Dealer Reviews 

58
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Been trying to get a replacement Go Pro after my screen stopped working for over a month now. Their customer support is virtually non existent. They dont have any phone nos and it all has to be done b... See more

Rated 1 out of 5 stars

I placed 2 orders, one was supposed to be delivered on the 18th of December and the second one on the 19th of December 2025. The delivery man stole the second package, made a false signature on the s... See more

Rated 1 out of 5 stars

Tried to buy a camera, got 3 different prices from their website and eventually managed to get a price. Tried to buy it and refused, asked for a callback they quoted 16 minutes hour and a half later... See more

Rated 1 out of 5 stars

By far, GoPro has the WORST customer service I can honestly say that I have EVER experienced. They take, no steal, renewal fees for an account that has NEVER BEEN USED and refuse to give a refund OR... See more

Company details

  1. Photo Shop

Information provided by various external sources

We are a Authorized GoPro UK dealer, with the largest collection of mounts, cases, poles, grips and accessories from GoPro, GoPole, SP, SanDisk and K-Edge all in stock for immediate collection or next day delivery.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

58 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(58)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GoPro Mic Stand Mount

Ordered a mic stand mount to video a local band (for drum closeups). Very prompt delivery and well packaged.

January 9, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ordered a spare battery and double battery charger for my Go Pro 3 Black Edition and received it 24 hours later. Fantastic service and great value, keep up the good work.

January 8, 2015
Unprompted review
Rated 5 out of 5 stars

great product, price and delivery

GPD stocked and shipped a GoPro camera very quickly and promptly in time for xmas, and a camera which was very rare to find in stock, and a competitive price. very pleased with the whole process and service

January 7, 2015
Unprompted review
Rated 3 out of 5 stars

excellent products, poor customer service

Ordered and paid for goods 16 December as Christmas present. Ordered 2 items, one was on back order due in 21 December. Absolutely zero communication from company, had to chase, finally got an answer on 2 January that item would be with me soon, surley knowing the wait they could have either sent in stock item or, knowing the wait, at least inform their customer. I will not use again

Andrew

January 6, 2015
Unprompted review
GoPro UK Dealer logo

Reply from GoPro UK Dealer

Thank you for your feedback, we are sorry you did not have the best experience, All our "out of stock" items are listed as such with an eta and it is an eta (estimated time of arrival) and is provided by an automated system by our supplier, dates can change hourly (this is all shown and detailed on the website) it is physically impossible for us to notify each and every customer of each and every update (even thought we would like to) even more so over Christmas, the item came in one day late 22nd and was with us on the 23rd after our shipping cut off and we where then closed until new year, if the customer had asked for the in stock item to be shipped or added a note it was for a Christmas present we would have partial dispatched the order as we did for anyone who asked free of charge too! with an eta of 21st and royal mail selection for delivery this would not have arrived in time for Christmas any way as the last shipping day with royal mail was the 19th, had the customer contacted us before Christmas we may have been able to help

Rated 5 out of 5 stars

Skeptical at first...

In my honest opinion, I had my doubts over using this website due to it being Christmas time and lots of fraudulent sites about. However, I cannot fault their professionalism and customer service! I hadn't received a confirmation email of my order and therefore panicked and immediately phoned the number on the website. I gave my name and the gentlemen explained my order had been placed and to check my junk folder for a confirmation email, I did this and voila, there it was! I ordered my item before 3pm and it arrived the next day. Can't argue on price as very competitive for the market, brilliant little site! Will be using again! Thank You!

December 18, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic company

I honestly can't sing their praises enough. They went out their way to help with my problems and all issues were promptly sorted. Goods are spot on. Very happy customer with all my gear ready and packed in time for my holiday. Thankyou.

December 15, 2014
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

Had to wait a while for product as out of stock, but not GPD fault and was kept updated the whole time via email as to when I could expect delivery. A top company and will defo be using GPD again. Thank you

December 8, 2014
Unprompted review
Rated 5 out of 5 stars

Very positive experience.

This was the first time I had used GPD so I was a bit apprehensive since there are so many fraudsters on-line. However my experience with GPD was all good. The items I wanted were in stock, the prices and delivery costs competitive and delivery was rapid. So I can fully recommend the company. Buy with confidence.

December 3, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent communication throughout. Competitive pricing and good availability of stock information. Delivery arrived quickly, as requested.

December 2, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Website/Service

I usually buy on Amazon, but I found on gpd a better price for each of the items I bought (go pro helmet mount, vented helmet mount and head strap mount), also, the package arrived the day after I placed the order.The site is easy to navigate through and it offers package tracking. No complaints.

November 26, 2014
Unprompted review
Rated 5 out of 5 stars

Service as it should be 10/10

Found this company on the web, The price was good and they had the stock, good experience from start to finish, order confirmed, dispatched same day and received the next. I would recommend GPD to anyone.

November 14, 2014
Unprompted review

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