Gr8way Reviews 

This company did not pick us up from the hotel to go back to airport causing a great deal of stress and anxiety, inconveniencing hotel staff as they tried to help us. We attempted to contact Gr8way through landline, mobile and whatsapp, however they went completely dark on us. And have never contacted us since with an apology.

My first mistake was paying up front, meaning a company like this, with no integrity, would have no reason to bother turning up. My second mistake was not researching them beforehand, assuming that FindTransfers would only use reputable companies. However, Gr8way's score of 2.3 on Trustpilot is well deserved. There are plenty of other transfer companies and Ubers in Krakow, do yourself a favour and don't use this one. Consider yourself warned!

Just read some other reviews I’m not alone on this. Do not use this company. Waste of money.

This company scammed me and left me stranded at the airport after payment was made in full. Driver refused to drive us stating that a booster seat is required for our child. We had to find another taxi who drove us without the booster seat without a problem.

Avoid the hassle and book with a reliable company.

Please please do not book your auschwitz trip through this company. I wish I had read the reviews before my 4 day break to krakow was ruined. The main purpose of our trip was to visit auschwitz with my family and friends. My trip was booked for 15th September on the 10.10 tour. I paid viator on placing the booking. Several days before trip i contacted viator as I had not heard from tour company GR8WAY with pickup details. Viator informed me after several messages that we would be picked up at Queen boutique hotel at 9.40am. This didn't make sense as our tour was at 10.10am and the drive to auschwitz was 1.5hours. So I questioned this again. They then passed the buck to the tour operator GR8WAY who said would be in touch day before our tour. Something was worrying me and I had a bad feeling. Day before tour I messaged GR8WAY, heard nothing back. Lunch time I tried again and nothing back. 5pm i tried once more , nothing back. So I messaged viator explaining my frustration. They again replied and said collection would be queen boutique hotel at 9.40am . I could not get any sense out of viator. Then finally I heard from GR8WAY at 6pm saying pickup would be 3am at a different address. I felt physically sick and so upset. GR8WAY are supposed to inform you at least 12 hours before pickup time and it clearly states that, but to tell us at 6pm that there picking is up at 3am is unacceptable, plus auschwitz does not open until 7.30am. So I asked for refund instead. My family and friends were so disappointed and it ruined the last remaining day of our holiday. Viator now are saying it is GR8WAY that needs to sort the refund if they agree to it, but my argument is I paid viator when booking the trip so technically they should refund me . Read the reviews on GR8WAY trust pilot its absolutely shocking and viator still use them.

TERRIBLE!!!
Do NOT book with this company.
We booked our tour to Auschwitz-Birkenau back in May 25 through Love holidays, for a 10.10am hotel pickup.
The day before our tour we received a WhatsApp from Gr8way at 4pm confirming our tour but pick up was at 3.10am and pick up was 15 minutes walk from our hotel.
They do not reply to messages or answer phone calls.
Once arriving at 04.45am at Auschwitz we had a 5 hour standing wait as this tour company do NOT pre book tickets. We also had to go in a polish speaking tour as the English had sold out so didn’t understand any of the information.
The tour guide promised us all a guide book. There were 22 people on or trip and he only provided 6 guide books.
Absolutely awful. Please do not give this company your money!!!!

Gave us a confirmed pick up time of 0815 for tour to Auschwitz-Birkenau
Next day they sent me a message saying changed to 4am. Museum opens at 0730 so no idea why as travel time is 1.5 hours. Just unprofessional !! Do not use them

Will take your money and then no communication. Tried for days to confirm booking and pick up time, they don't reply to emails, messages or their phone. Then I got a text the evening before the tour to say it was cancelled, no explanation. Avoid at all costs.

Booked an excursion to Auschwitz. At the evening prior to our excursion this was cancelled. GR8WAY put the blame on the Auschwitz Museum.
Wahtever… we had to find another operator and had to pay twice as much

We had a great day with Daniel. Transport to and from Auschwitz. Reliable and very professionnal.

I’ve been taken from airport to the hotel directly. Drive Pawel was perfectly on time, he contacted me before, giving precise directions about where to meet up. He suggested some place for having dinner. Really kind of him. Marco (Italy)

I booked the Auschwitz-Birkenau tour through musement in November 2024 for 29/06/2025. On 11/06/2025 I received a WhatsApp message stating that there had been no tour guide arranged for 29/07/2025 and we could reschedule for
30/07/2025. I explained that we had actually booked for June, not July and we cannot reschedule for the day after as we are flying back to the U.K. I then received a message stating in that case our tour was still going ahead. I sent an email on 25/06/2025 to confirm pick up time and location. I was told I would receive confirmation the day before the tour. Today, 28/06/2025, I have had to send a message and an email at 5.30 as I still had not received confirmation. At 6.53pm I received a message stating that the museum has rejected their requests for a tour guide and that they have cancelled my tour.

This is completely false as we managed to book a tour through our hotel for the same day with no issues.

Avoid this company and save your money.

Same story as the rest!

Booked a trip to Auschwitz, then they messaged to change the time to 3:55 in the morning and a different pick up location.

I was silly enough to agree as I didn't want to lose my money, and no one turned up at the pick-up point!

Viator refused the refund. So we missed the trip and lost £500 in the process.

Hats off to you to be fair - excellent scam you are pulling off! I've learnt my lesson...

Please do not ever book with this company!

We were completely let down by Gr8way the night before our scheduled Salt Mines and Auschwitz day tour — cancelled with less than 12 hours’ notice.

There was no apology, no alternative offered, and no real explanation other than a vague mention of a “guide request” being rejected by Auschwitz — something they were clearly aware of and tried multiple times without success. Yet they still waited until the last minute to inform us.

Because of this, we weren’t able to find another tour in time, which meant missing out entirely on what was supposed to be the most important part of our Kraków trip — something we had planned our whole visit around.

Customer service was completely non-existent. I’ve sent multiple messages and haven’t had a single reply.

An absolute disgrace — avoid at all costs.

Booked our tour with this company 2 months in advance of our trip. As we landed at 10pm I received a text confirmation of cancellation. No explanation... no further contact and no refund. We we due to travel the next morning at 8am. Absolutely shocking service, DO NOT USE. Please also be aware they use third party providers who have to do the explaining.

Had a great transfer to the salt mines with Michal T was on time as planned we chatted all the way back to the apartment which made the journey go quicker would highly recommend this driver and company
Kind regards
Daryl
Wales UK

MAX SZKATULA was the best driver that we had in Poland 🇵🇱 he was so nice, the car was comfortable and he even said some words in Hebrew so it’s was a really great welcoming,he waited for us in the airport and even wanted us to take a smoke break before after the flight he is really the best❤️

I had the Worst experience with this company avoid booking this company at any point, I have recently booked Auschwitz tour in back in February and they cancelled my tour last minute and also this company very rude once you try to contact them. I came and visited poland mainly to see Auschwitz and because of this company with there last minute plans me and my kids were not able to see Auschwitz because they cancelled this tour last minute.

Avoid this company for Auschwitz tours – misleading and exploitative

We had a terrible experience and strongly advise others to avoid this tour provider. We booked an 8:00am Auschwitz tour, but never received a confirmation email. Despite repeated attempts to contact them, we only heard back after the 24-hour cancellation window had passed.

At that point, we were told:

The tour would not pick us up from our hotel, despite what was implied.

The 8:00am booking we made would actually require a 4:00am pickup.

We would need to walk across town at 3:30am to meet the bus.

Upon arrival, we might have to wait up to three hours just to receive an entry ticket.

In the end, what they offered was no better than simply going to Auschwitz on our own and getting a ticket directly on the day (which costs around $10). Instead, they charged us $110 for essentially no added value and an experience we couldn’t feasibly attend.

This feels like a deliberate scam – designed to make people miss the tour while keeping their money. Who in their right mind would set off at 3:30am for a tour that might not even start until 10:30am?

Please don’t make the same mistake.

We have booked an Auschwitz tour with them and they cancelled ( signature Dominika) the tour without alternative the evening before the day of the tour.
Really not correct

Do not engage with this company. We arranged a 4 day trip through TUI and the main reason for going is to visit Auschwitz/Birkenau. Through TUI, we booked our trip months ago, using their recommended GR8WAY. We arrived in Krakow, Thursday evening, only to receive a WhatsApp msg cancelling our Auschwitz tour which was scheduled for the next day! Supposedly due to issues at Auschwitz. After an hour or two of angst, and with help from our hotel, we managed to rebook but on a different day, which meant we had to move our Salt Mine trip; and the tour left at 5.15am. Now we are in a battle with TUI to recover the extra £211 spent on sorting out this mess