GrabBars.com Reviews 1,224

The product probably deserves a higher rating. Due to the way my house was built it didn't work quite as intended. After drilling the initial pilot hole, I discovered the stud was more than 4" from the shower enclosure. This required removing sheetrock from the outside wall and closing the internal gap to make the assembly fit. The plates ended up inside the wall cavity. The final configuration was grab-bar/shower enclosure/plate. The best news was I didn't have to drill 2" holes in the shower walls.

Shipped very fast. High quality product

Great service, photos, descriptions and prices

The shipping was very fast. They were packaged very well and they look great!

Great product, reasonable pricing, fast delivery

The grab bars are nice. The delivery was fast. But the follow up survey required me to join something I didn’t want to join. So that was obnoxious.

The owner of this teeny wheeny e-commerce boiler room is tucked away in an industrial park about 30 minutes away from Lowe's headquarters. Lowe's teaches people how to optimize customer experience with flexible return and refund policies. My advice to the retail buyer is shop at Lowe's or Home Depot and stay clear of these people. The owner is short sighted and his third party interpretation of the sequence of events is crazy and 100% falsified. He never actually spoke with me or heard my side of the interactions. What he writes is all hearsay. He is clueless based upon his defensiveness and accusatory response. No where in his response does he take any responsibility for my frustration in getting answers in a timely way. I guess all his millennial generation employees (and he included) prefer to hide by email and ignore voice mails and do not return repeated calls.

Here is just one of many other public reviews (although they don't have many public reviews by industry standards) on the same company, noting their lack of customer experience and rigorous return policies. Here it is:

"I was remodeling my bathroom and wanted to see how these grab bars would work with all my other choices which they did not. I was shocked that they charged me a 20% restock fee!! That is ridiculous ! To accept my return and charge me this was just a way to make money off of me and not be customer friendly company. Would not recommend."

So, as I had said before, stay clear and far away from this vendor with their lack of after-sales support and overall customer experience and rigorous return policy on unused items. The head of customer service will look for loopholes not to honor return merchandise credits and hold others accountable and not themselves. She told us, "We are glad you aren't going to do business with us anymore!" Instead of making the situation whole, she created by far the worst customer experience I have had from a vendor in over 35 years of managing many houses and facilities. The company will not accommodate the customer (me) or the contractor in a timely manner and only then makes excuses not to credit us due to their timing delays on the return sequence of steps to ensure a smooth return process.

The grab bars are exactly what I wanted and what GrabBars said they are. The bars were shipped the same day and I received them when promised. Great product, great service.

The staff quickly responded to a minor issue with packing, was polite, professional and quite helpful!!

AND...

The product was of the highest quality!! Love it and trust it....

GrabBars.com has excellent service, quick shipping and great products! We'll definitely be using them more in the future!

I was looking for grab bars online for several hours, but could not find the right size grip, or it did not tell you the grip so you are going with the unknown. I needed a smaller grip, because I have neuropathy in both hands and one hand does not have good strength. These were also to be used by my wife as well who has small hands. Most of the online stores did not have grab bars in stock, and I would have to wait 1 week or two for them to arrive. My friend sent me the link to GrabBars.com and I right away found the bars I could use, they even had covers to hide the screws, and would arrive the next day. Sure enough they did arrive the next day, and they we perfect. quality is awesome.

Very easy to order and the product came very fast!! Sturdy grab bars!

Very easy ordering, very responsive team at the other end and a great-looking product. Nothing bad to say at all. If I had the need, I'd order here again.

I was looking for a grab bar that looked more like a towel rack because of where I needed to hang it. It is perfect. I found a towel rack that was a close match. GrabBars shipped it quickly, it was easy to install and was exactly what I wanted. The bar is good quality! Great company!

We ordered 2 of these grab bars for a bathroom remodel we did 18 months ago. We are adding a garage/apartment to our property and ordered the same grab bar for that shower. It is great style, along with great quality. And the service quick and dependable!

I started to order online, but had some concerns. So, I called and heard a very professional voice outgoing message. Within not much time, they called back and confirmed they are a real brick and mortar operation.

She helped me through the grab bar selection process, and based solely on my description of the design, I was able to order the exact same bars that my mother has at her home for our guest room bath.

She also led me through my decision-making process and explained the differences and considerations for selecting a teak-wood seat and and the required maintenance.

Delivery was earlier than she promised!

Great organization. The photo online of their office also made me more comfortable ordering because it shows the steps and wall of brick facing below the steps, so you can see the photo is likely real.

Great product and fast shipping with top notch customer service. this is the place to go for a great Selection of Grab Bars

The grab bars look great but we have not yet installed them. Was very happy that they came so quickly.

Great customer service and quality products~!!! You can't go wrong here!