GrabBars.com Reviews 1,224

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the superior craftsmanship, sturdy feel, and attractive appearance of the grab bars. Many people found the website user-friendly, making the ordering process easy and efficient. The delivery service is frequently mentioned as exceptionally fast, with items arriving promptly and well-packaged, often exceeding expectations for standard shipping. However, some customers were dissatisfied with the return policy, describing it as difficult or effectively useless, especially when products did not meet their expectations regarding appearance or description. A few people also reported issues with packaging, noting that some items arrived without adequate protection or were crammed into boxes, leading to minor damage.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Consumers consistently express high satisfaction with product quality. Many reviewers praise the items as... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the ease of ordering, with many... See more

Website

Reviewers mention positive feedback about the website. Customers found the website easy to use and navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy and satisfying experience in purchasing grab bars from GrabBars.com. Instead of scrolling through lists and lists of grab bars on a popular 'smile' big company site and being frustrated,... See more

Company replied

Rated 5 out of 5 stars

I highly recommend grabbars.com for their product selection, product information, placement guides, informative installation guides, and helpful customer service. Pricing is competitive too, even wh... See more

Company replied

Rated 5 out of 5 stars

My wife was coming home from the rehab hospital. The therapists said we needed a horizontal grab bar in the shower at home. The grab bar was ordered from Grabbars.com, shipped, received and now we... See more

Company replied

Rated 5 out of 5 stars

We updated our bathroom and decided to install ADA compliant grab bars. Found GrabBars.com online. Great selection and ordered easily. Package arrived two days later, using standard delivery. Durin... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

GrabBars.com is the the internet's #1 destination for grab bars for showers, bathtubs, toilets, and more! Our bathroom grab bars come in a wide selection of colors, styles, shapes, and lengths. Searching for a specific designer grab bar? Rest assured, we have it. All grab bar orders ship within 24 hours!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast

Fast, on time delivery. Product was as ordered. Has already been installed. The tile drill bits are a bust. No pilot drill to keep bit centered on tile. Silicone sealant was too liquid and ran down on tile. Had to get a different product. All in all the grab bars are great. I will use you again in the future.

June 10, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for sharing your experience. We are sorry the silicon and bits didn't measure up to your expectations.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Ordered grab bars for customer and this…

Ordered grab bars for customer and this company did a great job!
The product information was detailed and exactly as described. Shipping was quick and excellent follow up from company!
Would definitely recommend to others!

June 4, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

It is great to hear we were able the bars you needed for your customer. Thank you we appreciate you sharing your experience.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Price was reasonable and delivered a day early.

I ordered several grab bars to fit in my new home. The price was very reasonable. The bars came a day early. They were easy to install using the stainless steel screws provided by the company. I had no problem with the service or the product. I'd buy them again.

May 24, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

It is wonderful to hear you are pleased with your grab bars. Thank you for sharing your 5-star experience.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Great product.

Good, sturdy product. Delivered just as described. Easy install. Fast shipping. What more can I ask?

May 20, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

It is wonderful to hear you are pleased with your grab bars. Thank you for sharing your 5-star experience.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Very good company to do business with

Great company to do business with.
Such a large selection of stock to choose from. Pricing was really good too. The big box stores don’t have anywhere near the selection of stock and they are overpriced in those stores. I was also very pleased at the delivery time. I will use this company again if I need more products. Thank you!

May 21, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for sharing your kind review. We are so happy we were able to provide you with a wide selection to meet your needs.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Great service!

Product was as shown and came when promised. All product was in package. Very pleased

May 16, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your straightforward review.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Awesome looking grab bars

Awesome looking grab bars. Ordered 2 16” and 2 32” grab bars for a personal bathroom remodel. The quality looks fantastic and shipping was quick. Will order from grabBars.com again when I redo my second bathroom in the future. Thank you

May 9, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

It is great to hear you are pleased with your ordering experience. Thank you so much for sharing.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Loved the grab bars

Loved the grab bars. They fit my decor and do not look institutional. Ordering was easy and shipping very timely!! Recommend highly!!!

May 5, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

It is wonderful to hear you are pleased with your grab bars. Thank you for sharing your 5-star experience.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Easy to find exactly what we wanted

Easy to find exactly what we wanted - size, style, and finish - at a great price. Then it was shipped quickly and arrived earlier than promised. Highly recommend grabbars.com!

April 22, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

It is wonderful to hear you are pleased with your grab bars. Thank you for sharing your 5-star experience.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Item reasonably priced

Item reasonably priced, quick shipping and item as described. Will deal with again. Thanks

April 22, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

We are so glad that you are pleased with the service you received. Thank you so much for sharing your experience and we look forward to assisting you in the future.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

This is a beautiful hand rail

This is a beautiful hand rail. Very easy to install. Sturdy and sleek design.

April 21, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

It is wonderful to hear you are pleased with your grab bars. Thank you for sharing your 5-star experience.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

Good choice

I was looking for a grab bar that would coordinate with my other bathroom fixtures. This company had a large selection and I was able to find a couple of styles that would work. I picked one and it was sent to me quickly. I’m happy with this company!

April 16, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

We are so glad that you are pleased with the service you received. Thank you so much for sharing your experience.

Jayme
Customer Service Manager
704-800-4629

Rated 1 out of 5 stars

expect a no refund policy...

While they have a good selection, be warned purchase and if you have to return for any reason BEWARE...pretty much expect a no refund policy.....see other feedback from October 2024, their experience mirrors mine....long story short, I purchased three grab bars for my elderly parent...only took two out to hold in position by hand ...two was all he wanted...NOTE-The three bars were packed very tightly together in a small box....So I never opened or even looked at the third one I returned...it was never removed from the original packing, it was returned in their original packing and box ... unfortunately I never inspected it I had no need to...but upon receipt of my return they claim Damage...even backed it up with a photo if evidence...yes showing two very small scratches.... remember I never opened or inspected....so when did the damage occur....very doubtful it was inspected before shipping out to me ...the bar was handled more under their possession than mine, like when it was shipped to them in BULK..then shipped to me tightly packed with three bars in one small box. I am disputing their denial via credit card company...they have more leverage than me.

April 16, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for taking the time to share your experience with us. I am happy you were able to find solace in the fact that we had one other customer from six months ago that was also displease with our return policy Regarding our return policy, we are very straightforward regarding returns. We have the policy available at the bottom of every page on the website. In the future I would suggest checking item prior to returning them to avoid similar situations with other companies.

Jayme
Customer Service Manager
704-800-4629

Rated 1 out of 5 stars

Grab Bars beautiful.....Teak bench seat…

Grab Bars beautiful.....Teak bench seat horrible SO DISAPOINTED. 3 slats match and 1 came in "very blonde" does not match looks horrible totally unaceptable. Grab Bars refused to send me a new slat. Nothing on the web site addressed this issue. Poor Quality Control!! Now they are charging me the restock fee & shipping for there horrible quality control. So disapointed be very careful on the Teak Wall Mounted bench.

April 11, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for your feedback. We're sorry to hear you were unhappy with the natural coloring of teak wood.

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

My experience with Grab Bars was…Excellent, beyond expectation.

My experience with Grab Bars was exceptional. I called prior to the office opening. A half hour later I received a return call, even without leaving my phone number! I was able to place and order, clarify the difference between two products and place an order for 6 grab bars. This was early on a Monday, the Bars and accessories were received in Bluffton, SC the next afternoon!!!!!!!! Excellent product and even better service. I have already told a number of friends about this experience.

April 7, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you so much for sharing your exceptional experience!

Jayme
Customer Service Manager
704-800-4629

Rated 5 out of 5 stars

My grab bar experience was perfect an…

My grab bar experience was perfect an idiot, proof, and that’s just the way I like it. Their website is simple and straightforward. They are a phone call away for any questions or help. I actually made a mistake on my address and got a phone call within two minutes after I ordered online. Now that’s what I call Service. My bars arrived two days after I ordered them. And even the packaging was first rate heavy thick plastic around each bar collapsed and held together by rubber bands. I mean, you can’t ask for anything more out of a company. If you need grab bars go to grabbars.com Just my two cents.

April 10, 2025
Unprompted review
GrabBars.com logo

Reply from GrabBars.com

Thank you for allowing us the opportunity to provide you with 5-star service and your recommendation.

Jayme
Customer Service Manager
704-800-4629

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