Grace Removals Group - Brisbane Reviews 222

Moving items from BNE to AKL. Grace took 7 weeks to move the items out of storage in Brisbane, with a total moving time of 13 weeks. Pro-Active Communication was non-existent and Grace couldn't satisfactorily answer why the transit took so long. Having taken out Grace Insurance, upon requesting reimbursement for unreasonable delay in delivery, the insurance provider has advised that all queries need to go to the Branch Manager.

Further to below, the response from Grace to this post has satisfactorily resolved my complaint.

I have had a good experience with Grace QLD and WA.
I had furniture go from Brisbane QLD to Broome WA, then furniture from Perth WA to Broome WA, all arriving in very good condition.
Your service from beginning to end was exceptional.
Many thanks again Grace

Grace Removals are the best in Australia and worldwide. I have always used them for my removals. They are reliable and I would recommend them to anyone who needs them.

Rachel from the QLD depot was very helpful, nothing was a problem. The lady contact and Matt from the Newcastle Depot were also very helpful and efficient. The delivery men were excellent given the very bad weather. A good experience all round. Thanks.

Grace were well organised, easy to deal with and efficient. I would highly recommend them.

From the packers to the removalists to the move coordinators, Grace made our big, interstate move very streamlined and professional. Movers worked incredibly hard and were very polite and careful with our belongings. We paid extra for the packing and it was worth every penny. Thank you Grace!

I have used Grace twice in the past six months. I used them the second time only based upon the excellent service I received with the first move. My most recent experience has however been very disappointing. We were moving out of an apartment and made it very clear about the lift access times and importance of conforming to these. Added to this, despite being promised that we would be kept up to date on our uplift date and time and despite my regular requests, I had to phone Grace at 4.30pm on the day prior to removal to get a confirmation. Even after their confirmation, they arrived 30 minutes outside of the time window they had promised and I had to instigate all of the communication to find this out. As it is, a move that was supposed to be completed within a restricted lift booking time of 12noon, was not completed until after 2pm. I used to be a fan of Grace but not anymore. So very disappointed with their lack of care and follow up.

We were highly impressed with the level of professionalism and efficiency displayed by all the Grace individuals and teams. They were punctual, thorough but fast, paid attention to detail, very responsible. If we had to move again we would not look any further, we'd call Grace with our eyes closed. It was such a great experience to see that moving did not have to be stressful when it's done by the right people.

As I know grace are the best company

And they good service also they were helpful and kind

We engaged Grace Removals a year ago because we were moving overseas. Grace removalists took great care to put all our stuff in storage. Every item is recorded. I find the price very reasonable too, after comparing it with two other companies. A year later we have moved back to Brisbane. Grace removals staff - Lynley did her best to accommodate our request for move-in date and arranged for the removalists to set up our beds and put all the boxes in the original rooms they were taken from, because we were expecting to do home quarantine. The best thing is - all the items were in good shape and nothing was damaged ! We are very impressed and we will definitely go back to Grace again for our next move.

I highly recommend Grace Removals. The best removalist company I have hired. Will definitely use again. Thank you to all the team at Grace!

We used Grace and they were fantastic to deal with. The team that did our job was very competent, very helpful, hard working, respectful and happy. They removed the pain of moving by their attitudes and actions. Would never us anybody else!

The Queensland removalist did a really great job very helpful caring about my furniture. The removalist themselves I found very respectful and friendly also the consultant vlad was also very supportive. I would like to thank all involved in my move from Queensland

Overall we had a good experience with Grace.
The team were always friendly and willing to help and answer our questions.

The pick up and packing in Melbourne was excellent and the unpacking and delivery in Brisbane superb. No-one could have done more. Unfortunately, some items were damaged in transit or storage in Melbourne. However, the reaction of the Brisbane crew was excellent and as a consequence an insurance claim has been processed within less than a week. Mistakes happen, but when they are corrected swiftly and pleasantly a lot can be forgiven. Many thanks to Brisbane office.

On time, friendly to deal with. Quick and no damage was done to any of my furniture or damage to walls. Put furniture in place were we want it.

Excellent customer services, we had some minor issues during the move, which were rectified quickly. Great value for money and is highly recommended.

Grace Removals came through for me. I trust their good character & reliable service. Keep it up Dorene. You made it all easier for my family.We won't forget a job well done! Cheers Grace!

The best. I contacted 3 removalists and Grace returned my calls promptly, supplied all information requested, were polite and helpful and about half the price of the others. The good were transported from one end of Australia to the other and delivered to a remote location in under three weeks. They will have all future business of this family. Michelle

I want to personally thank Liam and Andrew for a professional service they given when they dropped off my parents belongings last week. Excellent service well done grace