Grace Removals Group - Brisbane Reviews 

228
TrustScore 4.5 out of 5

4.7

420 Sherbrooke Road, 4110 Willawong, Qld, AU


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Rated 5 out of 5 stars

The team were so polite and really great to deal with. They made a stressful experience easier and were so accommodating with the change of times and the stairs they needed to use to get our furniture... See more

Company replied

Rated 5 out of 5 stars

The great service from start to finish. Amazing! Vlad explained the whole process. The pre-pack with Dan and Peta were fantastic and the movers John and Jefferson could not do enough for us. Highly re... See more

Company replied

Rated 5 out of 5 stars

Grace Removals was great to work with from the moment they received our shipment. We moved our belongings from Canada. They were in contact with us every step of the way. The guys who delivered our s... See more

Company replied

Rated 4 out of 5 stars

The team turned up on time, needed very little supervision. Before leaving premises made sure we did a walk through for any items missed. At the end where furniture is being stored, they stacked eve... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 420 Sherbrooke Road, 4110, Willawong, Qld, Australia

  • 1300725991

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

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4.7

All reviews

(228)

335 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish with Grace removals was nothing short of outstanding.

Their professionalism from the entire team from Management, packing, transport and delivery was well above expectations and we will certainly promote Grace to anyone we know who have a need to relocate.

The whole experience was brilliant.

August 17, 2024
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear David,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Trusted Grace with international and…

Trusted Grace with international and domestic moves. Always high quality service.

August 5, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Vlad,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great moving experience

The crew for both the pickup and delivery were prompt, friendly and did a great job taking care of our belongings.

August 5, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Ryan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The company was professional and…

The company was professional and efficient from start to finish. Their pricing was fair and they took great care with my items. I have moved with various companies and this was by far the easiest and most enjoyable experience I have had. I would highly recommend them

August 2, 2024
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Denise,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The team did such a great job

The team did such a great job, from start to finish. I have used Grace twice in 6 months and both times they have been amazing! Could not recommend them enough.

July 23, 2024
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Nicole,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Staff were great and friendly.

Staff were great. Starting from the couple that came on 26th June to pack and the Removals that arrived the following day - 27/6/24. The Removals were friendly and careful with moving the glass cupboards.
My daughter said everything arrived in good condition. So a BIG THANKYOU.. Much appreciated.

June 27, 2024
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Janet,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Not as hassle free as we had hoped.

Not as hassle free as we had hoped due to administrative errors on the Sydney end. However, the guys who moved us out of Sydney and the guys who moved us from the Brisbane storage facility into our home were all fantastic. Friendly and helpful. Some stress but we got there in the end.

July 2, 2024
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Reply from Grace Removals Group - Brisbane

Dear Kay,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

Promised a good service and failed miserably

The only good experience from Grace removals were the packers and the delivery and both were contracted out !
Would absolutely not recommend .
Grace held my container for 4 weeks in Australia because they did not book the vessel until the day of uplift and it was full . I had paid for my own container to avoid delays well in advance They then had the audacity to send me an invoice for more money as the vessel that was available was travelling via Africa .
They have blamed the delay on the delivery company in the uk , quoting “ For the delay in booking I do apologise, however we had to wait for @@@@ to provide the Greenlight to us. This happened on the 12th of March, at which point I requested the booking that we were after. By that point, the vessel was unfortunately booked out, and the next available was departing on the 18th of April. “ the delivery company have confirmed the first contact with them was on the 12th march !.Now I’ve been hit with port fees ! Grace have advised me that the delivery company have raised this invoice and I have to pay it . Delivery company’s response “ The port fees are usually paid by the shipping agent, but on this occasion Grace advised they will not pay it” . Appalling service , will never recommend . I paid a lot of money for this international move .

June 27, 2024
Rated 5 out of 5 stars

Thank you Grace Removals!

We didn't choose Grace Removals Group as our shipment came in from overseas but ever since its arrival, Grace Removals has been helpful and communicative.

On the day of the delivery, the two Grace Representatives arrived, on time, with our shipment. I thought they would take forever to unload over 200 boxes but they worked tirelessly and got the job done in a relatively short time. The lads were friendly, courteous and respectful of our property and super helpful during a fairly stressful time! Thank you Grace Removals!

June 5, 2024
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Lorna,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent service

Excellent service, I used Grace Removals to help my elderly parents move from Brisbane to Auckland. The Moving Consultant Timothy, took time to explain the moving process to my parents step by step, he listened to their questions and was kind, professional and reassuring. I was kept in contact on the progress of the move to delivery. Everything went well and we are very happy with the service Grace provided. Excellent value, great service and professional. I would recommend and use again.

May 29, 2024
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Reply from Grace Removals Group - Brisbane

Dear Brett,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace team was very responsive and…

Grace team was very responsive and efficient. Highly recommended.

May 9, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Hannah,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

10 out of 10

Vlad forms Brisvegas was outstanding in organising all of our logistics. Goods stored over a year and all arrived perfect.

Jason and his Gold Coast crew unloading were super efficient and careful.

10 out of 10. A move with no stress!

May 10, 2024
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Reply from Grace Removals Group - Brisbane

Dear Donna,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Office Relocation

The team was very efficient, handled the move professionally, and made everything go smoothly.

May 3, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Lauren,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Laboratory equipment move

Laboratory equipment move, everything went wonderful, smooth and easy. Communication with the team is above and beyond and they really discover your needs. Fast response times. Company has the option of insurance coverage.
Thanks to everyone in the team for their hard work!
We will definitely be making recommendations to our colleagues. win win!

April 29, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear KIm,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The team were prompt and very…

The team were prompt and very professional! Very fast and took great care with all of the equipment. The process was seamless from quoting to moving!

April 23, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Alana,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Good stuff

Good quality

April 12, 2024
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Lee,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing service

I called late on a friday afternoon for a last minute Monday morning service and it was taken care of. Amazing turn around time.
The crew of guys on site were professional, easy to work with and very helpful.
10/10 service.

April 8, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Caleb,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Fuji Solutions Group move a great success thanks to Grace Removals

Our move was a great success thanks to the team at Grace. From Nathan the Account Manager to Dan that ran the team onsite during the move we had no issues and they were extremely accommodating and nothing was to much trouble. I can't recommend them highly enough.
We thought for the amount of work involved in our move and the bespoke (and extremely heavy items we have) the price was fantastic.

April 2, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Shane,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 2 out of 5 stars

Never, ever again will I use Grace!

We contracted for a full delivery and unpack service for our move from New Zealand to Brisbane. The NZ packing up went perfectly but in Brisbane Grace sent only two people to unload a 20 ft container. They struggled heroically but were unable to do any unpacking.

April 3, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Patrick,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your removal number and preferred contact details to customerservice@grace.com.au?

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Orange Hire - Grace Removalist Experience

Our move had many delays, Grace were accommodating and easy to communicate with. Their representatives from start to finish were professional both in conduct and manner. The day of moving went seemlessly due to their efficient organisation of roles and jobs of the workers. All workers were respectful and courteous throughout the move, and easily approachable with any changes to plans. I will thoroughly recommend them.

April 3, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Peta,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

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