Grace Removals Group - Brisbane Reviews 

228
TrustScore 4.5 out of 5

4.7

420 Sherbrooke Road, 4110 Willawong, Qld, AU


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Rated 5 out of 5 stars

The team were so polite and really great to deal with. They made a stressful experience easier and were so accommodating with the change of times and the stairs they needed to use to get our furniture... See more

Company replied

Rated 5 out of 5 stars

The great service from start to finish. Amazing! Vlad explained the whole process. The pre-pack with Dan and Peta were fantastic and the movers John and Jefferson could not do enough for us. Highly re... See more

Company replied

Rated 5 out of 5 stars

Grace Removals was great to work with from the moment they received our shipment. We moved our belongings from Canada. They were in contact with us every step of the way. The guys who delivered our s... See more

Company replied

Rated 4 out of 5 stars

The team turned up on time, needed very little supervision. Before leaving premises made sure we did a walk through for any items missed. At the end where furniture is being stored, they stacked eve... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 420 Sherbrooke Road, 4110, Willawong, Qld, Australia

  • 1300725991

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

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4.7

All reviews

(228)

335 reviews in the last 12 months

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Rated 4 out of 5 stars

Prompt service and friendly staff

Easy to deal with during the negotiation and booking phases. Staff that showed up to do the move where fantastic to deal with and dealt with everything quickly and easily. A few late additions of furniture/equipment to the move was handled without question. The guys were even willing to help with other items if we wanted them to.

March 28, 2025
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Jay,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great to Work With

The team were great, and really helpful. They packed everything up so quickly and efficiently and unpacked it the same. They were friendly and great to work with.

April 1, 2025
Unprompted review
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Reply from Grace Removals Group - Brisbane

Hi,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Professional and trustworthy service!

Had a great experience with the Grace crew moving our DTF printers to the new location.

It wasn’t an easy job — tight space and the printers had to go upstairs. DTF printers are delicate, so care was absolutely critical. The crew handled it with precision and professionalism.

They went above and beyond, and I’ll definitely be using Grace Solutions again for future moves.
5-star experience from me.

March 27, 2025
Unprompted review
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Reply from Grace Removals Group - Brisbane

Hi,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I have moved internationally 3 times…

I have moved internationally 3 times with Grace. On all occasions my boxes and furniture showed up undamaged. Their staff were also easy to deal with and responded to emails quickly.

February 16, 2025
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Reply from Grace Removals Group - Brisbane

Dear Kelly,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Highly recommend the team at Grace!

Grace Removals was a pleasure to deal with from the initial conversation right through to when our office furniture was set up in our new office. They were polite, flexible to work with as there were a few challenges come our way on the day but the team dealt with it professionally and I would no doubt use the team again.

January 8, 2025
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Kaityn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals: A gruesome Revenge Tragedy turned into a glittering 50s Musical made what I thought

Grace Removals made what I thought would be an ordeal to come through as on of the best experiences of my life. The items of furniture pictures etc of my parents' experiences around the world, locked away for 30 years, packed and arrived perfectly, now are strewn around my small apartment in a perfect harmony of past present and future. The fact that the arrival was prolonged due to Red Sea troubles turned into a bonus, giving me time to plan and prepare for the long awaited coming.
Like a first night performance, the knots of anxiety and disarray within unfurled and ripened into a resoundingly satisfying, successful performance under the light direction of Grace's designated supervisor Sharyn Davies.
Only criticism is if I had know better in advance how thoroughly the belongings would be packed on the day I could have had more time to enjoy the beaches and forests.

March 1, 2024
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Reply from Grace Removals Group - Brisbane

Dear Ainsley,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

A fantastic and easy all round experience

An easy all round experience. The teams were on time, communicated very well. We moved 1.5 containers and not a single breakage.

The cost was worth every single penny. Highly recommended.

November 21, 2024
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Reply from Grace Removals Group - Brisbane

Dear Stella,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Exceptional Moving Experience from Start to Finish

Our recent move was incredibly significant for us in many ways, but Grace made it an exceptional and seamless experience. From the very first interaction — including the home inspection, detailed quoting, timely delivery of packing materials, and the careful uplift of our belongings — every step of the process was handled with professionalism and care. The regular check-ins throughout and following added a personal touch that reassured us at every stage. We genuinely felt that every team member we encountered was dedicated to making our move as smooth and stress-free as possible. Thank you, Grace, for turning a daunting task into a positive experience!

November 25, 2024
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Reply from Grace Removals Group - Brisbane

Dear Kathleen,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace provides a moving experience

Grace provided the means for me to move from Melbourne's outer southeastern suburbs, up to a little town in the Western Downs in Queensland.
Their logistics are superb and provided all the assistance needed to make this a simple straightforward exercise.
Very highly recommended

November 13, 2024
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Reply from Grace Removals Group - Brisbane

Dear David,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Workplace Solutions

We recently used Grace Workplace Solutions for a relocation and couldn't be more pleased with the experience. From start to finish, the team provided exceptional service, making the process as seamless as possible. Every detail was handled professionally, and they ensured everything went smoothly during our move.

Their crew was efficient, careful, and respectful of our belongings, which was greatly appreciated.

November 4, 2024
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Michael,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removalists were absolutely…

Grace Removalists were absolutely brilliant. From the time taken for the initial site visit to quote, through to the customer service and ops team, everyone was highly professional and we were very comfortable in the lead up to our move date. On the day, Stephen and the team arrived promptly and were all very personable and pleasant (even on a 35 degree day..!). Nothing seemed too hard for the team and our move (for 18 staff) went off without a hitch. I highly recommend Grace Removalists and will definitely be using them in future.

November 8, 2024
Unprompted review
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Reply from Grace Removals Group - Brisbane

Dear Jillian,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

Wasted my time

I requested a quote for a local move from Caboolture to Mount Lofty. I specified that I might need storage but wasn't sure if I needed packing. The customer service person assured me they could quote for my move, and duly set up an in-home evaluation of what would be needed. I am very, very busy and this was a huge imposition (the other company I asked for a quote did it online on Teams), but I complied. It took about an hour, the rep went through my whole house looking at everything and the said she'd get my quote to me later that afternoon. I didn't hear anything by the next day so I sent an email to enquire about the quote. I got an email back saying they were too busy at that time of year to help me and couldn't even give me a quote. This was for a four bedroom house. Why couldn't they tell me up front when I enquired that they were only doing interstate moves at that time? The rep said in her defence "I thought I could make it work". This is not her fault - she did her best. This is a company issue. Very poor service.

November 7, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Sharon,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your removal number and preferred contact details to customerservice@grace.com.au?

Thank you.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The entire process was amazing from…

The entire process was amazing from explaining requirements to keeping us informed and adapting to our ever changing requirements

October 21, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Martin,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Small office move with short term storage

Clear and quick communication from the very beginning,to the very end. The move was hassle free and even when we needed to change dates multiple times, they were still able to accommodate for us. Would highly recommend

October 21, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Tamara,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Awesome team that communicated well and…

Awesome team that communicated well and did everything that was needed for us. Great customer service and prompt replies.

October 4, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Tim,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Fantastic

1. Pay the $1000 packing.its worth it. I packed my own and didn’t know what box had what I wanted, when it arrived to unpack.
The pickup was remarkable, very professional.Both the old and young, together were great.
Get Grace every time, gold medal to all.

October 11, 2024
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Reply from Grace Removals Group - Brisbane

Dear Vincent,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Well Oiled

Communication and attitudes were on point .
We did have a breakage of a chair but the insurance claim was prompt in being coordinated .
I found the whole experience very professional

September 3, 2024
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Hayley,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.


Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Communication was good from the…

Communication was good from the beginning
I had to change my plans last minute and put my belongings into storage, this was handled and sorted out very quickly and a new date for delivery given
The removal it’s were very helpful and courteous

August 15, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Geraldine,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very efficient and courteous service

Very efficient and courteous service. My shipment was treated with great care.

August 25, 2024
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear Matt,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Like clockwork

The whole experience was smooth and went like clockwork. The team were friendly and accommodating and got our office and entire warehouse done ieasily.

August 19, 2024
Unprompted review
Grace Removals Group - Brisbane logo

Reply from Grace Removals Group - Brisbane

Dear JC,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

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