Grace Removals Group - HobartReviews 

63
TrustScore 4.5 out of 5

4.6

63 Greenbanks Road, 7030 Brighton, TAS, AU


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Rated 5 out of 5 stars

The removalist teams at both ends were efficient, friendly and helpful. This was our second big move with Grace and couldn't fault them.

Company replied

Rated 5 out of 5 stars

The original contact with Andrea from Grace was just great again as we have done a few moves with them. The team Ben, Jack and Julian were so professional with everything and over two days they just... See more

Company replied

Rated 5 out of 5 stars

Very happy with the whole process for my move, got a quote quickly (it was priced very well), and during the move Aaron and the team were very efficient and friendly

Company replied

Rated 5 out of 5 stars

My recent move went smoothly on both ends thanks to Grace Removals. Their customer service and removalists were efficient, helpful and friendly. Andrea from the Hobart team went above and beyond to pr... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 63 Greenbanks Road, 7030, Brighton, TAS, Australia

  • 1300725991

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.6

All reviews

(63)

331 reviews in the last 12 months

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Rated 5 out of 5 stars

ABSOLUTELY FABULOUS

ABSOLUTELY FABULOUS. BEST REMOVAL COMPANY IN AUSTRALIA. The stressful moving experience is made So Easy with this wonderful group of Professionals. 10/10
Thank you Grace Removals.

July 25, 2024
Unprompted review
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear T. Leaf,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Super fast efficient and friendly…

Super fast efficient and friendly service.

June 6, 2024
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Juliann,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing Hobart Team

Scott, Kon, Ben, Hilton, Jett, Julian and even the branch manager Matt worked extremely hard to do our move. We had settlement delays in the afternoon, but they were amazing to work in the dark to get us into our new home. Grace Hobart were amazing.

May 29, 2024
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Andy,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very rapid response to initial enquiry

Very rapid response to initial enquiry. Quoted in a timely manner and responded rapidly to all queries. Move occurred on dates we requested. All staff extremely obliging, careful, and pleasant.

March 19, 2024
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Heidi and Helga,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

A company that cares about its customers

Grace provided door-to-door service, shipping an antique leadlight glass display cabinet for me from Hobart to Melbourne. They handled the piece with such care - they carefully wrapped it to protect the leadlight. The gents who made the delivery were fantastic in communicating their time of arrival and were lovely to deal with. I am very happy with the service I received from Grace from beginning (quote) to end (delivery and after delivery call to check I was happy). They clearly care about their customers.

March 6, 2024
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Reply from Grace Removals Group - Hobart

Dear S Cook,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Reliable and flexible

Friendly, flexible and reliable. Have used Grace on two occasions to move interstate and both experiences have been positive. Very helpful staff willing to answer any question and even offer a free post move cardboard & packaging removal service. Would definitely use Grace again!

March 13, 2024
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Reply from Grace Removals Group - Hobart

Dear Drew,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Consistently reliable and efficient

Consistently Reliable

January 13, 2024
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Kiki,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

First class staff

First class staff, reliable and flexible - both moving interstate and internationally.

November 29, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Jonathan,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Prompt with excellent communication

Very professional, prompt, and excellent communication from the entire team both at pickup and delivery.

November 5, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Nick,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

From getting a quote to the removals…

From getting a quote to the removals both ends very professional ,The guys in Hobart doing our removal had a steep driveway to walk up, but no problem for them .All staff made our move a lot stressful

November 3, 2023
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Reply from Grace Removals Group - Hobart

Dear Ian and Karahn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Timely, professional and good value for money

They were responsive, professional and timely in assisting me with my international move.

October 15, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Teresa,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

PROFESSIONAL SERVICE

Andrea was prompt and attentive to our requirements and did not hesitate to make adjustments as required. The crew on the day were responsive and courteous and were helpful on our day of moving.

August 30, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Sammi,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The 4 men helping us move were very…

The 4 men helping us move were very friendly, polite, hard working & worked really well as a team. Nothing was too hard for these men. They kept up the pace all day, until the last box had been delivered.

August 29, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Helen,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Shifting to New Zealand

We were made to feel very confident that our shift would be made easy for us and we received good information and advice.
The whole team were very professional and listened to our needs and wants.
We would certainly recommend to anyone shifting overseas

July 31, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Gerald,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Overall a good experience

I needed 5 pre-packed cartons and a piece of furniture moved from Hobart TAS to Perth WA. The online quoting system worked well but trying to find someone to speak to in the Hobart office was not as easy. Collection went smoothly and the items arrived in good condition in Perth on the due date. The Perth office communicated promptly to arrange delivery. Overall, good value for money.

July 10, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Gail,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Furniture Uplift: Hobart,TAS to Lakes Entrance, VIC

Grace recently moved some furniture for me from Hobart, Tasmania to Lakes Entrance, Victoria. I found Grace to be easy to deal with and flexible in their processing. I received good value for money and a positive customer experience. I would be happy to go with them again.

June 22, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Peter,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Pick up and delivery were on time and…

Pick up and delivery were on time and promptly executed.
All round a pleasant experience.

April 30, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Patrick,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great going Grace …

We were so pleased with Grace from start to finish - receiving our goods in excellent order and being advised of their transfer along the way. Great people, great value for money. We are so very pleased with the service and all involved and would recommend Grace for their care and attention throughout the entire experience. Wonderful work.

April 5, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Lee-Anne,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Amanda's communication is rude

Grace removals picked up my belongings quickly and were quick to organise a delivery date, were patient and one staff member Andrea had excellent communication. However another staff member I had the displeasure of interacting with called Amanda in the hobart office was incredibly rude.

January 24, 2023
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Ali Baba,

Thank you for providing us with feedback. Apologies for all the inconvenience it has caused you. I will let our operations know about this. We will make sure to use this review to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

I will never recommend Grace Tasmania

Do not use Grace Removals Tasmania
Worst experience ever!
Harrassed to change my review!!!

October 30, 2022
Unprompted review
Grace Removals Group - Hobart logo

Reply from Grace Removals Group - Hobart

Dear Lydia,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

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