Grace Removals Group - Melbourne Reviews 239

TrustScore 4.5 out of 5

4.5

195-201 Princess Highway, 3803 Hallam, VIC, AU


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Rated 5 out of 5 stars

Had our movers Nick, Max and Sam move all our big items from our property in Wyndham Vale, to an hour way in Craigieburn. All three lads were firstly very polite, accommodating, ensured all our... See more

Company replied

Rated 5 out of 5 stars

Grace were outstanding. Professional in every way, accomodating and enthusiastic. They wanted our move to be stress free and easy. From first contact with their sales team to the final collection of e... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the first visit by Nick, till final drop-off at our new home. The removal crew worked hard and fast at both ends, they were friendly, courteous and happy at all times. We contac... See more

Company replied

Rated 5 out of 5 stars

Our firm has recently undertaken an office relocation using Grace - Melbourne. We were very happy with the professionalism, helpfulness and 'can do' attitude of the crew on the day. A very big thank... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 195-201 Princess Highway, 3803, Hallam, VIC, Australia

  • 1300725991

4.5

Excellent

TrustScore 4.5 out of 5

239 reviews

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Rated 5 out of 5 stars

This is the second time we have used Grace and we will use again

This is the second time we have used Grace for our office relocation and make good. Robin and his team were excellent to deal with in preparation and on the days of the move and work.

April 22, 2025
Unprompted review
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Rodney,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Efficient and Reliable Service

We were really pleased with the service from Grace Removals. The team was efficient, professional, and made the whole process smooth and stress-free. Would happily recommend to any business needing help with office relocations and end-of-lease requirements.

May 15, 2025
Unprompted review
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Kaitlyn,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Guys were amazing nothing was to much…

Guys were amazing nothing was to much for then,they never stopped working would definitely recommend Grace removals.

May 13, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Seamus,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace are the BEST choice for any move!

Grace are by far the best removal company Ive used! Very professional! They where very responsive on the phone and email and always ready to help and make moving easier. They packed our goods with care and attention! And just made the whole process easier

May 4, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Maria and Chris,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Easy!

Moving from Australia to the UK was a daunting experience for me as a single 60+ female. However, Grace removals made it easy. All the people involved from sales consultant to removalists were polite, friendly and understanding.

March 18, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Sally,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very competent and professional…

Very competent and professional removalists. I would definitely recommend them.

March 26, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Karen and Ian,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

hassle free office relocation

Rightside Legal had to do an office relocation In Melbourne CBD, and we went to Grace. We were not disappointed.
Damian and his crew provided a first-class end to end service, from packing to unpacking, computer set up, old office cleaning and repainting.
Nothing too much trouble and everything as promised.

March 1, 2025
Unprompted review
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Chris,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Thank you GRACE removal

Thank you GRACE removal
My relocation went smoothly and I’m at peace finally, thank you for that!
My possessions were delivered from Australia to Europe without any problems whatsoever 🙂
Everything I have considered complicated, turns out you handled it well and with grace!🙏

March 12, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Tanja,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great all round service!

The initial contact with the sales representative was positive with good communication throughout the process informing us of all pick up and delivery times. The guys who undertook the removals were excellent - making sure that our items were safely transported and delivered to our new home. Thank you.

March 10, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Lona,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace The Best & Only Choice

Michael di Carlo and his team - Shane, Dipak, Stuey - went over and above to get my 109 items packed and collected within one week of making the booking. Truly exceptional service. I have moved multiple times internationally over decades and this has been the smootest most professional team I have ever worked with.

March 2, 2025
Unprompted review
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Amanda,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Friendly and helpful
Pleasure to deal with
Highly recommend

February 24, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Jess,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Highly recommended

I recently used Grace Removals for a local move, and I couldn’t be happier with the experience. From start to finish, the service was impeccable. The staff were prompt, arriving exactly at the scheduled time, and professional throughout the entire process.

They handled all my belongings with care, ensuring everything was packed and transported safely. The team was efficient and hardworking, making the move smooth and stress-free. Their attention to detail and commitment to customer satisfaction really stood out.

I highly recommend Grace Removals to anyone in need of a reliable and professional moving service. They exceeded my expectations in every way!

February 15, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Andrew,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Pick up and drop off on time and very…

Pick up and drop off on time and very responsive

February 17, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Matt,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Professional and easy to deal with

Professional and easy to deal with. Responses are quick, and the team are polite and respectful.

February 4, 2025
Unprompted review
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Catherine

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Everyone was extremely helpful and…

Everyone was extremely helpful and polite would highly recommend the team.
Well done to all.

February 4, 2025
Unprompted review
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Jackie,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Kate the organiser was very efficient…

Kate the organiser was very efficient and did what she said she would do.
The removalists were careful and organised.
Furniture arrived in perfect condition.

February 6, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Helen,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace are a brilliant team

The whole team was professional and helpful at every step of the process. Great to work with and if we were moving again we’d definitely choose Grace.

January 31, 2025
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Henry,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Trouble-free moving

All the team at Grace removals were fantastic and made our move from Melbourne to Scotland easy and worry free. From Michael Di Carlo who first came to the house to explain everything, to Wendy and others in the office, to the removal guys who packed everything for us, we only experienced friendliness, care and efficiency. I have no hesitation in highly recommending Grace removals.

August 29, 2024
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Mr Silvester,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace take the hassle out of moving and…

Grace take the hassle out of moving and provide a top quality service from end to end.

December 2, 2024
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Jamie,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,u
Grace Customer Service

Rated 5 out of 5 stars

Very friendly service

Very friendly service and the guys did everything with care.Admin were great to deal with as well. Highly recommended.

November 29, 2024
Grace Removals Group - Melbourne logo

Reply from Grace Removals Group - Melbourne

Dear Brett,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

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