Grace Removals Group - Newcastle Reviews 58

TrustScore 4.5 out of 5

4.7

7 Laurio Place, 2304 Mayfield West, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Grace provided an outstanding level of service for our recent move from the East to the West coast. Most notably, Savannah Feros who did a brilliant job coordinating our move from the Newcastle, Shau... See more

Company replied

Rated 5 out of 5 stars

Brilliant service, from door to door was amazing. I will recommend Grace removal to anyone, my family and friends. Thank you Grace removal team. You deserve five stars.

Company replied

Rated 5 out of 5 stars

Our experience using Grace Removals and Storage was great. From the time we got a quote to pick up our goods in Port Douglas and store in Newcastle until we purchased another house some two years la... See more

Company replied

Rated 3 out of 5 stars

The experience was generally good however I realised when I tried to claim for a damaged TV that I had wasted a lot of money buying their insurance which excludes damage to any item that is owner pack... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 7 Laurio Place, 2304, Mayfield West, NSW, Australia

  • 1300725991

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

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Rated 5 out of 5 stars

Caring people in NSW

From first contact to packing our valued possessions into container was professionally handled, Grace associates were amazing,just lovely

November 17, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Kerrie,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Highly recommend Grace Removals and Storage

Our experience using Grace Removals and Storage was great. From the time we got a quote to pick up our goods in Port Douglas and store in Newcastle until we purchased another house some two years later.
Everything was delivered in the same condition it went into storage by the friendly staff in Newcastle.
Highly recommended

November 7, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Andrew,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Couldn't be Happier

Couldn't be happier. The guys were friendly, courteous and professional and experts at their trade. Will definitely use Grace again.

September 22, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Steve,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent move

I had two moves in 4 days and access to my house was very difficult. The crews were amazing - professional efficient and friendly. I can’t thank them enough. Great value for the $. A bit more expensive than other companies but worth it.

July 12, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Virginia,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Highly recommend GRACE.

From the moment we decided to use grace, they have been fantastic. They were ontime, gave us great honest feedback on what we needed, and were very professional. The guys that came to move the furniture were absolutely fantastic. Nothing was too much trouble for them, taking care of our belongings and even lifting some really heavy fragile pieces. Even when there was an issue get some of our large furniture kut of the house, they were totally professional and solved any issues that came up. I would recommend Grace to anyone. This is a company that really cares about its customers and their treasured belongings. Thank you so much Grace. We would highly recommend you, and would absolutely use you again.

June 20, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Mark,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Best removal experience ever

Hi, we moved states and had the best experience with Grace, especially when our removal arrived in to Newcastle. Johnno and Nanno where so profession, pleasant and nothing was a problem. They are a credit to them selves and to the organisation they represent, we couldn’t have been happier with their service.
Lynne & Mick

June 6, 2023
Unprompted review
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Lynne,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Only took approximately 3 weeks to get…

Only took approximately 3 weeks to get here from Maitland to WA thanks a lot Marie you sure looked after us and house is lovely

May 9, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Loretta,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Our delivery guys from Newcastle were…

Our delivery guys from Newcastle were the best, they did an excellent job and interacted with us really well, they did everything we asked of them.

April 27, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Judi,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I dealt with Newcastle and Melbourne.

Don’t bother with over removal companies. These guys and girls were delightful, courteous and extremely efficient.

April 4, 2023
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Reply from Grace Removals Group - Newcastle

Dear Dorelle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Moving house: Newcastle to Albury

Most importantly, the teams (both on uplift and on delivery) turned up when they said they would. They were very helpful. The delivery team placed the furniture where I asked them to. I have moved numerous times, always with Grace. They are not the cheapest, but they are the best.

March 23, 2023
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Ian,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Wonderful Company

Everything and everyone from sales to pickup and shipping were wonderful, professional and friendly. Very good service. I would use them again in a heartbeat

September 5, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Ken,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very good communication and great customer service

Very good communication, great costumer service and reasonable price. I definitely will use this company again!

Thank you so much
“Grace Removals Group Newcastle”

December 23, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle


Dear Elisabeth,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Honestly

Honestly, I haven't used a removalist so good. From the quotation of moving my house and car interstate to delivery, it's been fantastic. I can't find any fault with Grace. Yes, you may pay more, but it's worth it. Caitlyn and Savanah from Newcastle were great. The two packers were efficient and the removals guys were great - especially with the piano. The furniture and the car arrived on time. Absolutely thrilled with their service.

November 20, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Margaret,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Professional service from the initial…

Professional service from the initial advice through to the actual job. Timely and polite. Just what you want from a removalist business.

November 21, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Neil,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I can thank Dave and the team Dylan Flame an Sean

I can thank Dave, Sean, Flame an Dylan for the fantastic service and friendly professional service
Number one in my book.
👍👍👍👍👍👍👍

October 15, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Martin,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals exceeds customer expectations

Removals can be stressful events but Grace makes the process easy. My family has been involved with several moves over the last 30+ years and each time we have sought quotes from local removal companies but have always ended up using Grace. Grace has proved to provide a consistent, quality, trouble free service that we appreciate. Grace has a customer focused culture that is evident from first contact through to delivery completion.

September 2, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Mark,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing service and help

Shaun and Nathan were exceptional in their service today . Nothing was a problem. Helpful knowledgeable efficient and professional!
Wouldn’t hesitate to use them again !!
Thankyou !

September 12, 2022
Unprompted review
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Kell,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals Were recommended to us…

Grace Removals were recommended to us initially by a family member who moved from Newcastle to Tasmania.
From the initial consultation, to appraisal, to uplift and subsequent delivery it could not have been more seamless.
Obliging crew who exceeded our expectations in abundance, this could not have been more appreciated- they were amazing and we can’t thank them enough .
We’d use them again in a heartbeat!

August 9, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Tanya,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We were very happy with Grace Removals

We were very happy with Grace Removals
All the office staff who organised our removal were amazing & helpful.
Their teams who did the pick up to storage & From storage to our new address were above reproach.
They were careful with our things, and our homes.
They were strong, helpful, thoughtful, observant, so polite & well mannered, genuinely lovely young men,
We would happily go with Grace removals again.
Our stuff was stored for 3 months, and was in perfect condition when we received it at our new residence
Very happy to recommend GRACE 👍😁
We had two teams, Johno & Nathanael & BEN & Harry, thanks guys 👍👍

July 15, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Deborah,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

So happy !!

I purchased a very big sewing machine & frame for quilting (3 very large boxes, 116 kgs )on line . I had to get it to WA from NSW .
I did my homework on the best way and Grace Removalist came out tops .
Best price , shortest time and two exceptionally courteous young men delivered it .

June 25, 2022
Grace Removals Group - Newcastle logo

Reply from Grace Removals Group - Newcastle

Dear Sue,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

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