Grace Removals Group - Perth Reviews 312

TrustScore 4.5 out of 5

4.7

236 Berkshire Road, 6058 Forrestfield,, WA, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Thanks heaps to Carl, John & Sujal for a seamless moving experience. Very careful with all of all belongings and worked effortlessly to get our things placed in the correct areas. Would highly recomm... See more

Rated 5 out of 5 stars

Amazing service and very friendly and efficient delivery of all our boxes and possessions. Made the process really easy and stress free and both even gave the dog attention to which he loved. Thanky... See more

Rated 5 out of 5 stars

We have just had the boys complete our uplift for a move to NZ. So far everything has gone very well. Peter in Sales was lovely to deal with and gave us confidence to go with the company. The moving... See more

Rated 3 out of 5 stars

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 236 Berkshire Road, 6058, Forrestfield,, WA, Australia

  • 1300725991

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

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Rated 5 out of 5 stars

Not cheap, but, not a problem.

From the first call, to delivery on the other side of Australia. We have had zero problems.

January 22, 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Brian,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Sam, Tristin and Corey

Sam, Tristan and Corey were great. They made me feel very comfortable with the move. It was a hard day and their kind words helped my stress levels.

January 24, 2023
Unprompted review
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Reply from Grace Removals Group - Perth

Dear Nicola,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 3 out of 5 stars

Communication after good were delivered…

Communication after good were delivered to destination was poor. I was not told that i would receive my car on the arranged date until the actual date.
The staff were very matteroffact about it and failed to show compassion given the big move I had made.

January 9, 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Thelma,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

What an amazing team

What an amazing team. Thank you Josh Whately, Kyle Fronel and Sean L for you professional, friendly service. We were amazed to see how much you can fit into a container. 10 out of 10. Well done! Moving can be daunting, but you made it easy. Thank you very much. Annelize

January 17, 2023
Unprompted review
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Reply from Grace Removals Group - Perth

Dear Annelize,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent Service

Sam and his team were organised, thorough, and careful with our worldly possessions. We are grateful to Sam, his team, and Grace Removals for another excellent uplift.

January 18, 2023
Unprompted review
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Reply from Grace Removals Group - Perth

Dear Nigel,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent work from a very professional team.

Excellent work from a very professional team, Kevin Reay, Kurtin Chaney and Corey Musgrave were efficient in their work and no request was too hard to complete. Would highly recommend Grace Removals for your re-location needs.

January 9, 2023
Unprompted review
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Reply from Grace Removals Group - Perth

Dear Peter,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Our Removalist team kept us informed…

Our Removalist team kept us informed every step of the way. From contacting prior to arrival and while removing items. It instilled confidence and assured us that our items were taken good care of. Very friendly and accomodating. Always available to answer any queries we had. We want to make mention the team of Sean L ,Kyle T, Josh W, Scotty M Good work guys

January 11, 2023
Unprompted review
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Reply from Grace Removals Group - Perth

Dear Allan,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Carl and Brian where fantastic

Carl and Brian where fantastic , super organised , great communication and very friendly blokes .. thanks again legends

January 12, 2023
Unprompted review
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Reply from Grace Removals Group - Perth

Dear Sam,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Despite the late arrival the team were…

Despite the late arrival the team were efficient, friendly and professional. They were organised and hard working.

January 10, 2023
Unprompted review
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Reply from Grace Removals Group - Perth


Dear Amy,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great service from Kevin & Brian representing Grace Removals.

Kevin Poller and Brian Williams did a great job of delivering our household furniture and were very helpfull in any interaction we had with them. Kevin identified a couple of items that he thought were incorrectly packaged and noted on his delivery document. We would certainly recommend Grace if all the staff are like Keven & Brian.

January 3, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Bill,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Perth Grace - Flame and Dave

I had my belongings delivered from Port Hedland to my new residential address in Perth by two lovely men, Flame Kingi and Dave Marshall. They were efficient, helpful and very kind. Couldn't recommend these boys enough!

January 2, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Valued Customer,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great team, quick and professional

Grace Perth unloaded 2 containers after we moved back from Sydney. Sam, Tristan and Jaxon were a great team and had the job done quicker than expected. Would recommend. 👍

December 29, 2022
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Ashley,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Safe Delivery

Grace delivered our household goods early in the morning. The two young men were courteous and efficient and extremely helpful. We’re still in the process of unpacking but at this point in time nothing is damaged or broken. We really appreciate the efforts from both teams - Western Australia and here in South Australia!

December 27, 2022
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Terry,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Super efficient and helpful crew

Super efficient and helpful crew! They got it all packed up super quick. Very thankful and appreciate of their effort! Sam, Tristan, Jaxon & Kurtis were great.

December 29, 2022
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Isabelle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Organised and Courteous Service

Timing of pack-up and delivery ran exactly as planned and the crew on both ends were courteous and helpful. All my belongings were packed and handled carefully. Thanks to Jason Conti-Nibali and Seth Matthews for being polite, helpful and efficient on the delivery end. It made the experience so much easier!

December 21, 2022
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Penny,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Easy and respectful. Know their stuff

Grace let me know when the effects would arrive and kept me updates. The guys that delivered household effects Darren Meager and Jeff Read were very careful with my belongings and put them in place as I asked.
Made a stressful time very easy.
I was recommended Grace and will now recommend it to anyone on the move especially across the continent as I have.

December 12, 2022
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Christopher,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Storage Delivery

The two gentlemen that delivered my storage items were excellent. They were very careful, helpful and polite. I definitely will use Grace Removals again in the future.

December 6, 2022
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Louise,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Fantastic service - best removal company I've used

I moved from NSW to WA and couldn't fault Grace Removals from consultation Caitlyn and Savannah, the packers and removalists from Newcastle then delivery to my new home. The delivery guys, Sam and Brian were fantastic. They put everything where it was meant to be and were the quickest piano movers I've ever seen. I highly recommend Grace Removals.

December 12, 2022
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Margaret,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 3 out of 5 stars

Disliked time it took to get furniture…

Disliked time it took to get furniture from Perth to Maryborough in Queensland and not keeping me informed of progress of furniture

November 30, 2022
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Mervyn,

Thank you for taking the time to review our service. Apologies for all the inconvenience it has caused you. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing service

Personal service from start to finish. Special thanks to Jennay and Sam for a fuss free uplift. Expert packing, and to the team in Brisbane for following up with such care and communication. Stressful time moving interstate made so much more easier.

December 13, 2022
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Michelle and Chris,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

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