Grace Removals Group - Perth Reviews 308

TrustScore 4.5 out of 5

4.7

236 Berkshire Road, 6058 Forrestfield,, WA, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have just had the boys complete our uplift for a move to NZ. So far everything has gone very well. Peter in Sales was lovely to deal with and gave us confidence to go with the company. The moving... See more

Rated 5 out of 5 stars

T and Tane were very kind and helpful throughout the packing process and took a lot of stress out of the relocation. It was an all round great experience.

Rated 5 out of 5 stars

Grace removals moved all of my boxes and furniture back into my house today after having new floors put in. They took good care of my boxes and furniture and put them in my rooms of choice. The men al... See more

Company replied

Rated 3 out of 5 stars

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... See more

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Shipping Service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 236 Berkshire Road, 6058, Forrestfield,, WA, Australia

  • 1300725991

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great job

Very friendly and helpful team throughout the whole process.

Delivery was on time, and professionally handle. Thanks Nathan Manson and Darren Meager

February 14, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Emily,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Stress free move

The move from Wollongong to Perth was made so much easier with the professionalism of Grace Removals. From the initial consultation to the final delivery everything was smooth and efficient which made the move stress-free. Big thanks to Sam, Tristin and Jaxson from Grace Perth for unpacking so quickly (under 3 hrs) and taking care of all our furniture.

February 9, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Patrice,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace was "Excellence in All Things."

As usual, Grace was "excellence in all things."

My household has been in storage since September 2022, and the date for getting it out and set up in my new home has changed several times. My moving Consultant, Jessica Theseira,​ has been patient and helpful throughout this process.

When finally the day came to get things back Jess was able to get it organised and done on the day requested with no issues. This was important to us, as we have a limited time window before we have to go off to work again.

The removalists team were Kevin Poller, Brian Williams, and Corey Musgrave. They arrived on time and did the unpacking quickly and carefully. Everything was out of the truck and in the house within 3 hours, and they helped remove some of the boxes and additional packing before they left.

Everything was left neat and tidy, ready for me to unpack over the coming days. Excellent work gentlemen and team Grace. Much appreciated. Thank You.

February 12, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear David,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very easy move

Very easy move. Grace took care of everything and communicated very well throughout the process.

February 10, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Jason,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The expert and friendly support ....

The expert and friendly support from Jennae and Kerry prior to the move and then the professional, seamless and "nothing's too much trouble" approach from Carl and the team on the day made a potentially stressful day worry free.

February 8, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Jennifer,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Terry,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Got our furniture delivered today by…

Got our furniture delivered today by Sam, Tristin & Jackson. They did such a great job working as a team and being very gentle with everything! 5 ⭐️ thank you guys

February 9, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Sarah,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Sean and Kyle were fantastic

Sean and Kyle were fantastic , fast efficient and really accomodating. It was just me home at the time of the drop of and they made sure everything was really accessible and easy for me to get into 6/5 thanks again boys appreciate your help making today so smooth 🙏

February 8, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Tara,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Job well done

The packing crew and uplift crew were very friendly and polite and did a fantastic job taking utmost care with our possessions.

February 8, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Joe,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removalist - highly recommended

The team at Grace were very professional and did a great job end to end with my relocation. Sean, Kyle and Joshua were all superb! They treated my consignment with care as expected and were very polite. I would definitely use Grace again and highly recommend them. The fee was also reasonable or competitive when compared with other removalist.

February 2, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Lesley,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Carl and Scott were very efficient and…

Carl and Scott were very efficient and treated all my goods with care and concern, as if it were their own furniture. Thank you.

February 2, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Sharon,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Shipping Vintage Car to Italy for Touring Holiday

We wanted to ship our vintage car to Italy to attend 100 years of MG celebration events across Europe. After approaching specialist car transport companies for more than 3 months, we were constantly told 'we don't ship to Italy'.
In January we contacted the professional team Grace Removals, who immediately said, 'yes, we can ship your car to Italy', and within a few weeks we explored the options, organised the paperwork, and I had dropped off the car for professional packing, ready to ship.
Rob, Jessica, Tanesha and Damien at Grace made the process easy, and helped us navigate the complexities of temporary car exportation.
I highly recommend their services!

January 30, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear John,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing Customer Service

All the staff I dealt with were incredibly helpful and went above and beyond to make sure everything went smoothly. From Kerry and Shelley in the office who were able to answer every question with good grace and humour, and organise things seamlessly, to Kevin and Kurtis and then Seth and Kevin, - I cannot fault their attitude and willingness to help. Five star experience.

January 11, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Judith,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great pick up & delivery team

The pick up crew from Albany (sorry can’t remember all the names) and the delivery crew from Perth (The Friday team (not sure about names) & Sat team with Sam, Unjah & Tristan) were all exceptional and very helpful.

January 27, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Asha,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Reliable and efficient

Great service and good communication

January 21, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Christina,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

From our initial contact with Melinda…

From our initial contact with Melinda Crotty in Perth to the delivery guys in Sydney our experience has been wonderful. This was a very emotional move as our daughter was moving to Sydney to start her 2 year graduate position with a large company. Grace’s customer service from start to finish made the move a very positive experience. Thank you 😀

January 24, 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Allyson,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Not cheap, but, not a problem.

From the first call, to delivery on the other side of Australia. We have had zero problems.

January 22, 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Brian,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Sam, Tristin and Corey

Sam, Tristan and Corey were great. They made me feel very comfortable with the move. It was a hard day and their kind words helped my stress levels.

January 24, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Nicola,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 3 out of 5 stars

Communication after good were delivered…

Communication after good were delivered to destination was poor. I was not told that i would receive my car on the arranged date until the actual date.
The staff were very matteroffact about it and failed to show compassion given the big move I had made.

January 9, 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Thelma,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

What an amazing team

What an amazing team. Thank you Josh Whately, Kyle Fronel and Sean L for you professional, friendly service. We were amazed to see how much you can fit into a container. 10 out of 10. Well done! Moving can be daunting, but you made it easy. Thank you very much. Annelize

January 17, 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Annelize,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look