Grace Removals Group - Sydney Reviews 220

Great service from start to finish. Efficient friendly skilled removalist team. Not the cheapest price but all inclusive, fixed price gave me great peace of mind on the removal day.

I recently used Grace Removals for my interstate move from Sydney to Perth, and I couldn't be more satisfied with their service. From start to finish, the entire process was seamless and stress-free.

Customer Service:
The team at Grace Removals was incredibly professional and helpful. They promptly responded to my inquiries and provided detailed information about their services. Their customer service was top-notch, ensuring that I felt supported throughout the move.

Packing and Handling:
The packing team arrived on time and handled all my belongings with care. They used high-quality packing materials to ensure that everything was securely packed. Special attention was given to fragile items, and nothing was damaged during the move.

Transportation:
The transport from Sydney to Perth was smooth and efficient. The movers were punctual, and my items arrived on the scheduled date without any delays. The tracking system allowed me to monitor the progress of the move, giving me peace of mind.

Unpacking and Setup:
Upon arrival in Perth, the team helped unpack and set up my new home. They were meticulous in placing items in the correct rooms and even assisted with assembling furniture. Their attention to detail and willingness to go the extra mile were greatly appreciated.

Overall Experience:
Grace Removals exceeded my expectations in every aspect. Their professionalism, efficiency, and customer-centric approach made the daunting task of moving interstate much easier. I highly recommend Grace Removals for anyone considering a move from Sydney to Perth or any other interstate relocation.

Thank you, Grace Removals, for making my move a pleasant experience!

Our experience with Grace was terrific. The Grace team are first class and our move was quite a rewarding experience. Thank you Grace for making our move easy and stress free. I have recommended Grace to family and friends.

Great experience. Everything went smoothly and exactly as promised. Would recommend Grace Temovslists to anyone wanting a premier removal experience.

The whole experience of sending our furniture and tools went smoothly from dealing with Jason to dealing with customs in Rotterdam, to the delivery the delivery in the Alps in the middle of winter. Nothing was to much, all our items arrived in perfect conditions some very heavy items delivered with a smile. Thank you Jason for your help and thank you Grace Removals - Sydney for a great experience.

I was really disappointed by the poor communication from Grace throughout the process. I was moving interstate from NSW to WA, and checked twice whether everything was on track to arrive on the scheduled date - and was told by two separate people that it was. I was then told at 4.40pm the DAY BEFORE that my container hadn’t even left NSW and there was no ETA. By this stage it was far too late to change any of my plans and I ended up living in an empty house and starting a new job on the other side of the country with nothing. All Grace would say was it wasn’t their fault - but the main cause of the inconvenience wasn’t the flooding and delay itself, it was Grace’s terrible communication. I never received a proactive update from Grace, I had to chase for updates and at one stage went two full weeks with no response to multiple emails. The stress this caused was enormous as I wondered if Grace had lost everything I owned. Then to top it off, expensive items Grace was in charge of wrapping and moving arrived unwrapped and broken. I regret choosing Grace and never will again. You’re more expensive than your competition and deliver NO customer service at all so I have no idea why.

The team was Freindly and looked after our stuff very well

Great communication, lovely people and on time delivery with competitive rates

The 2 guys who came worked tirelessly and nothing was a bother for them.

Grace personnel packed and moved content after the sale of my home; they stored it for 3 months and delivered it to my new home. I love their can-do attitude and the care they take in the wrapping of goods. Their team arrived on time and had a good rapport between them. AND the pricing was realistic.
So, all good. Thanks!

Grace removals has handled my belongs with great care. They are efficient and they do what they say. All of my belongings came in the time specified. There team from office workers to the actual removal blokes far exceeded my expectations. I would like to thank every
member of Grace Removal's that I had dealt with, and a congratulations on a job well done.
Thank you Grace Removal’s. 👏👏👏👏👏👏👍👍👍👍👍👍

Fantastic. From the 1st contact to the actual move - everything just ran like clockwork. People were great, the removal guys were just the best - nothing was too hard. I'd recommend Grace to anyone (in fact I already have twice !!)

Many thanks to all concerned. 11/10 !!

I genuinely recommend would 100%. This is the second time I’ve used Grace and they have been outstanding in all aspects from organising the quote to collecting packing materials after I’d unpacked. They communicate well and didn’t brake or scratch a thing.

The first time was for a small but convoluted job and this time was a full pack and move 5 hours away. Both times I have experienced an impeccable service.

Our overall experience has been good with Grace.

We really liked that our sales rep came to our place and did an inspection of what we are going to take with us and gave a quote on it. She was helpful in answering the questions that we weren't sure about. She also was happy to answe questions post inspections as well.

As for our movers, on the day the communication from their ground team has been great too along with their operations team.

They tried their best to keep them safe to their best ability. All our boxes came in good shape (we bought our boxes from bunnings) but we got our tv packed by them. The tv box however came damaged but the tv was fine.

The team in Canada was also really nice with communication and handling.

Overall process was was simple, clear and effective. Just make sure you're doing your part to make it smooth for yourself too.

Excellent support throughout the rather daunting process for us during the move.

Grace Removals are an affordable yet reputable group of individuals who make an effort to ensure that the move goes smoothly.

Grace did what they agreed to do when they agreed to do it, and a bit more when requested, at a similar overall cost to other companies. The move was well planned and executed with enough people and the right equipment. There was no damage or loss and rather than the day or more expected to be needed, the move was completed in 5.5 hours.

Grace managed the decommissioning of the Heritage Centre at the Australian Turf Club. It was an enormous job, and the team were friendly, polite and accommodating. I was impressed with the way the move was executed and handled by the entire team.

It was a pleasure dealing with the team and each request was met with a smile. At times, the scope and variations were changing daily and their patience towards the situation is commendable. My dealings with the broader team were positive and the move happened seamlessly. The team were professional and knew how to execute the task at hand. I appreciate the flexibility from your team and the service I received was excellent. I thank you again for making the move stress free and I would thoroughly recommend Grace for any future relocation project.

The team are always so professional and supportive from booking through to the move. I always use Grace and recommend them to my family and friends.