I gave 3 stars for the deceptive advertising. That being said the bag itself is beautiful. Exemplary construction with sleek styling. Genuine leather. I always receive so many compliments when... See more
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Review summary
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Reviews shaping this summary
At least you get SOMETHING. It’s not the best bag, but it’s served me for around 3 months. I would be hesitant to recommend this to others without improvements.
Almost good. Bags collection are very bad
I'm Torn About Reviewing Graces Bags. On One Hand, Their Website Looks Appealing, And The Design Are Trendy. However, The Reality Falls Short. I've Read Numerous Reviews From Customers Who've Had Disa... See more
Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
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Do not buy these bags
Do not buy these bags! They are poor quality. The stitching is opening and corners look worn after a couple months of use. I contacted the company but it was past the 14 day purchase window. However, the website states 30 days. They refused to do anything!
November 11, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We’re genuinely sorry to hear about the quality concerns you’ve experienced with your bag and the disappointment with the return policy timeframe. While our current replacement and return window is set at 14 days, we understand how this situation can be frustrating.
We’re committed to addressing such concerns fairly and encourage you to contact us directly at feedback@gracesbagsonline.com. Your input helps us improve.
Great Handbags!
The website provided helpful pictures and description of the products. The bags are high quality. The order and delivery experience went smoothly.
November 11, 2024
Unprompted review
Reply from Graces Bags
Candace,
Thank you for your kind words! We're thrilled to hear that you found our website helpful and our product descriptions and pictures useful. It's wonderful to know you're happy with the quality of our bags and that your order and delivery experience was seamless. We truly appreciate your support and look forward to serving you again!
Warm regards,
Grace
FMass produced plastic bags rom china…
FMass produced plastic bags rom china that can’t be returned and are advertised as genuine leather.
December 12, 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, and we are truly sorry to hear about the experience you had with Grace's Bags. We understand your frustration and apologize for any inconvenience caused. Due to the increasing volume of orders, we have partnered with multiple fulfilment centres overseas to manage operations. However, we acknowledge that this has occasionally led to delays and frustrations regarding shipping.
If you'd like to discuss this further or need assistance, please feel free to contact us at feedback@gracesbagsonline.com. We appreciate your feedback as it helps us improve our services.
Updating my experience
Updating my experience. SCAM!! Let the buyer beware. Product is not at all as advertised. Grace Bags contacted me after I wrote a review here, but not before. Last correspondence Grace Bags said they would refund 60%. It’s been radio silence since. I doubt I will ever hear from them again.
Update-since Grace Bags replies here but doesn’t to my emails, thank you and I will be watching for my 60% refund. I will update all when I see that. Thank you Trust Pilot for allowing me to vent my frustrations for Grace Bags here.
December 1, 2024
Unprompted review
Reply from Graces Bags
Thank you for your patience, and we sincerely apologize for the delay in resolving your issue. We want to assure you that we always aim to keep our word, and when we mentioned a 60% refund, we truly meant to honour that commitment. However, due to some unforeseen circumstances, you may not have received your refund yet.
We acknowledge your concerns regarding the lack of communication, we aim to give timely responses and best customer service and we regret any further frustration.
Please reach out to us at support@graces-bags.com, and we will look into the status of your refund. We apologize for any inconvenience this may have caused and appreciate your understanding during this time.
I stupidly believed the hokey ad. Don’t get sucked in. about…
I stupidly believed the hokey ad about the care taken to make these bags and the quality of the leather. I let it suck me in and I never even looked at reviews until AFTER I received the piece of crap purse. It is NOT quality leather by ANY means and REALLY smelled as if some small creature had died in it. It took about 3 or 4 weeks to arrive. I had bought it for my daughter for Christmas. I was so embarrassed that I didn’t do my due diligence prior to purchase. I did email “the seller” after receipt and complained about the quality and the smell. Their only suggestion was to let it “air out” a few days. After reading others’ reviews regarding return and refund, I didn’t even try.
December 4, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We’re truly sorry to hear that the bag you received did not meet your expectations, especially when it was intended as a gift. While we strive to craft bags that reflect care and quality, we acknowledge that your experience fell short, and we regret any embarrassment or frustration caused.
Regarding the delay in delivery, due to the high volume of orders during peak seasons, dispatch times may occasionally extend beyond the usual timeframe. We apologize for the inconvenience caused. The odour you mentioned is not typical of our bags, and we are actively working to address this concern to ensure it does not occur in the future. If you'd like to discuss your concerns further or share additional feedback, please reach out to us at feedback@gracesbagsonline.com. Your insights are invaluable in helping us improve.
Don’t get taken by this scam
After waiting three months, I finally received my Nicole bag. In the description of that bag on the Grace website, it says: “Crafted from high-quality genuine leather.” Like fun. It is not genuine leather. There is nothing in or on the bag that is genuine leather. It looks like pleather, feels like pleather, and smells like pleather. I’ve asked for my money back, but if I get a response at all from their AI bot, it will just be a runaround. This thing will most likely end up in the dump after I get tired of looking at it and kicking myself for getting scammed by this Chinese factory.
January 14, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Susan. We are truly sorry for the experience you had with Grace's Bags. We aim to deliver quality and well-crafted bags, and it’s disappointing to hear that the Nicole bag you received did not meet the standards we strive to provide.
We also apologize for any delay or frustration caused by our response process. Please reach out to us directly at feedback@gracesbagsonline.com, and we will prioritize resolving this matter for you. We’re committed to addressing your concerns promptly.
Just say no
Just say no! The bag I ordered was a beautiful leather bag and what I received was a plastic bag from China. I have tried reaching out to Graces Bags to have my $71.39 returned to me and they have not responded at all.
So if you want a beautiful leather bag, go else where!
November 5, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We’re sorry to hear about your disappointment with the bag you received and the lack of response you’ve encountered.
To clarify, our process involves multiple fulfillment centers overseas to meet the increasing demand for our bags. This allows us to manage high volume of orders and deliver efficiently, but we understand it may have led to some confusion regarding the origin of your order. We deeply regret that our processed added to your dissatisfaction.
Please contact us at feedback@gracesbagsonline.com, and we’ll work towards a fair resolution. Your feedback is important to us, and we’re committed to improving.
TOTAL SCAM!!!
TOTAL SCAM!!!! RUN THEY SEND WRONG ITEM ON PURPOSE. THEN SEND ANOTHER BUT YOU CaNNOT RETURN OR YOU PAY MORE THAN THE PURSE. NO LEGIT COMPANY. CHINA AVOID. NEVER AGAIN
January 13, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We are truly sorry for the experience you had with Grace's Bags and understand your frustration with the situation.
Providing our customers with a seamless shopping experience and products that match their expectations is extremely important to us. It’s upsetting to hear about the issues you faced with your order, including the wrong item being sent and challenges with the return process.
We strive to provide a fair solution and understand you were not satisfied. Please be assured that we are a legitimate company committed to delivering quality bags and excellent customer service. If there was any misunderstanding or error, we are here to make it right. Please contact us at feedback@gracesbagsonline.com so we can review your case and work toward a resolution. Your satisfaction is important to us, and we are committed to addressing your concerns.
Never again!
My experience with this company has been less than positive! After being sent the wrong bag, I was sent a replacement bag, which was exactly the same bag sent the first time. When contacting the company, they offered to credit my original order only 40%, told me to keep the bag, or I could ship them back to China at my expense, $30-$70. Their claims of being "hassle-free" on returns and having "customer satisfaction" couldn't be further from the truth. Do yourself a favor and stay far away from this company!
January 9, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with receiving the wrong bag and the subsequent issues with the replacement. We understand how frustrating it must be when a product does not meet your expectations, and we regret that we were unable to resolve this matter to your satisfaction.
We apologise for the inconvenience caused by the return process. It’s never our intention to create such difficulties for our customers. If there's anything else we can do assist you, please reach out to us at feedback@gracesbagsonline.com.
Total Scam
Not one of the items that I ordered was the size advertised. A computer bag could not even accommodate my computer put in at the short side. And the materials are nothing as advertised. DO NOT PURCHASE.
January 10, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns. We sincerely apologize for the frustration with the size and materials of the bags. We deeply regret that your experience didn't meet the expectations you had when placing the order.
We aim to provide accurate product descriptions and sizing information, and we truly regret that this wasn’t the case in your situation. If you have any further concerns or would like assistance with resolving this matter, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. We are here to assist you and work towards a fair resolution.
Highly satisfied with my Grace Bag
Highly satisfied with my Grace Bag! Excellent craftsmanship. Customer service is outstanding!
January 10, 2025
Unprompted review
Reply from Graces Bags
Hi Gina!
Thank you so much for your wonderful feedback! We're
glad that you're happy with the craftsmanship of your Grace Bag and the service you've received. Your satisfaction means everything to us. It's customers like you who truly make all the hard work worthwhile!
If there's anything else we can assist you with, please don't hesitate to reach out at feedback@gracesbagsonline.com. Have lovely day ahead!
Total junk…
Total trash vinyl not leather Smell horrible They wil not return your money and although PayPal says they have your back for frauds they won’t back you DO NOT BUY ANYTHING FROM THESE SCAMMERS
October 22, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We deeply regret that the bag did not meet your expectations and understand your frustration.
We acknowledge that there have been some unclarity regarding the materials. We are actively working to improve the clarity of our product descriptions to prevent further misunderstandings.
We truly regret that this has been your experience, and we are here to assist you with any concerns, please don't hesitate to reach out to us at feedback@gracesbagsonline.com. We're here to assist you and find a satisfactory resolution.
Does not match description
The bag I ordered and the bag that came to me do not match. The measurements were wrong. The pictures show a much larger bag that fits up to a 15" laptop and this doesn't even fit my 13" laptop. I'm pissed.
January 8, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We’re truly sorry to hear that the size of the bag did not meet your expectations.
We strive to provide accurate measurements, but we regret that this wasn't clear at the time of your purchase. We'll review the details to ensure better clarity.
If you would like to discuss a resolution, please feel free to contact us at feedback@gracesbagsonline.com. We aim to respond within 24 hours and will work with you towards a fair solution.
Velissas zeitloser Charme bag & Holden RFID Zip Clutch
Omg the Holden RFID Zip Clutch
Brown & Velissas zeitloser Charme crossbody are so beautifully made and appreciate the time, hardwork, and love put into making my order. The quality, style, texture, leather used, stitching, and how it feels sold me and glad to be 1st timer customer of Gracebags. I am enjoying the size of the Velissas zeitloser Charme bag it has allowed me to carry less and fits my galaxy phone, lipgloss, pocket size handlotion, keys and Bluetooth case. The clutch wallet has a lot to offer and beautiful tones of leather which I will be using.
December 24, 2024
Unprompted review
Reply from Graces Bags
Hi Li,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re loving your Holden RFID Zip Clutch and Velissas Zeitloser Charme Crossbody. It means the world to us that you appreciate the craftsmanship, quality, and design that go into every Gracebags product.
We’re so glad the crossbody fits your essentials perfectly and that the clutch wallet has impressed you with its functionality and beautiful tones. Welcome to the Gracebags family,we’re honored to have you as a first-time customer!
If there’s ever anything we can assist you with, please don’t hesitate to reach out. Wishing you many stylish and organized days ahead with your new bags!
Warm regards,
Grace
I saw an add on some of the internet…
I saw an add on some of the internet sites and the quality looked good and the price was even better. Due to the Christmas holiday my order was a little late but I went ahead and placed 2 more orders of which im very happy with. I plan to order another item as a gift to my friend.
December 7, 2024
Unprompted review
Reply from Graces Bags
Hi Patricia,
Thank you so much for sharing your experience and leaving us such a kind review! 🎄 We’re delighted you discovered us online and are pleased with the quality and value of our products. Your patience during the busy holiday season means a lot, and we’re thrilled to hear you’re happy with your orders.
It’s wonderful to hear you’re planning to gift one of our items to a friend, what a thoughtful idea! 💝 If there’s anything we can do to assist you or if you have any questions about your future orders, please don’t hesitate to reach out at support@graces-bags.com.
Thank you again for choosing Grace bags. We look forward to serving you again soon!
Warm regards,
Grace
Graces Bags is a fraud
Graces Bags is a fraud. They are not made of leather. They are not made in the US. They will refund your money but it isnt worth the effort because of the shipping and restocking cost. And you still would probably not get anything back. I have asked for my money back and they offered 15%. I will complain to the FTC and the BBB. Dont buy. A total fraud.
This is in responce to Grace's Bags reply. They say they are a company in the US going out of business. There response says part of their operations is overseas. They dont mention that their bags are not leather like they say on their website. I will complain to the FTC.
December 1, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We sincerely regret that your experience with Grace's Bags did not meet your expectations. While our main operations are based in the US, due to the increasing demand for our bags, we have partnered with multiple facilities overseas.
We always aim to offer fair resolutions to our customers. Our goal is to address any issues quickly and fairly. We regret that you were not satisfied with the solution offered and sincerely apologize for the inconvenience caused. If you have any further concerns, please reach out to us directly at feedback@gracesbagsonline.com, so we can address your concerns effectively and work towards a fair resolution.
We ARE NOT Grace Bags!
We are the Grace Company in West Jordan, Utah. We manufacture long arm quilting machines and frames. We are in NO WAY affiliated with Grace bags and you cannot contact them with the number (801) 485-6688.
January 6, 2025
Unprompted review
Nicole Wine Coloured Bag by Grace
Absolutely love all my Grace bags but particularly the last one I bought. It is Nicole and wine coloured. I love it and the colour as goes with anything.
January 6, 2025
Unprompted review
Reply from Graces Bags
Hi Mary,
Thank you for your wonderful feedback! We’re thrilled to hear how much you love your Grace bags, especially the Nicole in wine. The versatile color really is stunning and perfect for any occasion!
We truly appreciate your continued support and can’t wait to help you find your next favorite.
Wishing you a Merry Christmas and a Happy New Year! 🎄✨
Best Regards,
Grade
The quality and beauty of Grace's Bags
The quality and beauty of Grace's Bags speak for themselves. I got bags for several friends and family members and everyone loved what got. The colors are striking, the designs are practical, and the materials used are almost certainly lasting a lifetime.
January 6, 2025
Unprompted review
Reply from Graces Bags
Hi Sherril,
Thank you for such a thoughtful review! We’re delighted to hear that Grace’s Bags brought joy to your friends and family, it’s wonderful to know our designs, colors, and quality made such an impression. We aim to create timeless pieces, so your kind words mean the world to us!
Wishing you and your loved ones a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
This is a scam
This is a scam, the bags are fake leather. Do not buy.
October 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Paula. We're truly sorry to hear about your disappointment and any unclarity regarding the materials used in our bags.
While we do offer a range of bags crafted from genuine leather, most of our collection is crafted from ethical materials. We truly regret the frustration caused by the unclear product description at the time of your purchase and how this has affected your overall experience with Grace's Bags.
If you have concerns regarding your purchase, please contact us at feedback@gracesbagsonline.com. We're committed to addressing your concerns and working towards a fair resolution. We appreciate your input, as it helps us improve and serve you better.
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