I gave 3 stars for the deceptive advertising. That being said the bag itself is beautiful. Exemplary construction with sleek styling. Genuine leather. I always receive so many compliments when... See more
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At least you get SOMETHING. It’s not the best bag, but it’s served me for around 3 months. I would be hesitant to recommend this to others without improvements.
Almost good. Bags collection are very bad
I'm Torn About Reviewing Graces Bags. On One Hand, Their Website Looks Appealing, And The Design Are Trendy. However, The Reality Falls Short. I've Read Numerous Reviews From Customers Who've Had Disa... See more
Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
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My order from Grace's Bags; actually my two orders.
I ordered a bag on Grace's Bags site and then looked around at comments concerning these purses. When I was waiting for my order I began to worry.
When I received it my wife and I were both surprised at how nice it was. As soon as we received the beautifully made purse, my wife loaded it up with her purse stuff, and I immediately went to your site and ordered another one. The leather is beautiful.
December 22, 2024
Unprompted review
Reply from Graces Bags
Hi Ron,
Thank you for sharing your story! We’re so glad we could exceed your expectations and put your worries to rest. It’s wonderful to hear that your wife loved the bag so much that you came back for a second one, that truly means a lot to us!
We’re thrilled you’re enjoying the beautiful leather and craftsmanship. Thank you for your trust and support!
Wishing you and your wife a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
Grace’s bags is a huge scam
Grace’s bags is a huge scam. First of all they are NOT LEATHER. They aren’t even nice pleather. Second, They take almost a month to ship. Thirdly they don’t allow refunds. Do not expect a nice bag from this place.
January 2, 2025
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We sincerely regret that your experience with Grace's Bags did not meet your expectations. We are sorry for the delay in shipping your order and that you were not satisfied with the bags you received.
While we strive to provide fair resolutions to our customers, we regret that this was not communicated clearly during your purchase. If you have any further concerns, please reach out to us directly at feedback@gracesbagsonline.com, so we can address your concerns effectively and work towards a satisfactory and fair resolution.
I only gave 1 star as that is the…
I only gave 1 star as that is the lowest - it would be ZERO stars! I’m surprised “Grace” is still “making” these bags - WHAT A JOKE! I ordered Nicole’s Timeless Elegance and apparently “Grace” needs to look at the pictures of her bags on her website because what I got was NOTHING like what I ordered! I contacted Grace’s Bags and was offered a 20% refund because, as they let me know, it could cost anywhere from $20 to $70 for me to return. This came from China (which I did not know when ordering) and the bag I got was NOTHING like it was on the website. I told them they needed to send a call tag for returning the bag as this was their fault I didn’t get what I ordered.” I finally opened a dispute with my credit card company and got a FULL REFUND. I highly suggest everyone who has a problem with this so called company to open a dispute with your credit card company and get your full refund also! I sent them pictures of the bag on the website and pictures of what I actually received. It wasn’t long at all before I was contacted to let me know I had gotten a full refund! Grace’s Bags is a scam. Handcrafted my foot - I’m sure there is no Grace!
August 30, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction with the bag you've received and the challenges you faced in resolving this matter. Please know that this is not the experience we want for our customers.
While we do offer bags made from genuine leather, many of our bags are crafted from ethical materials chosen for their sustainability and environmental benefits. We sincerely regret the lack of clarity in the product description at the time of your purchase and the inconvenience caused by delays and the refund process.
We are actively working to improve our offerings to ensure a better experience for our customers in the future. Your feedback is valuable in helping us make these improvements.
SCAM
SCAM! They deserve a zero rating. Do not under any circumstances buy anything from this company. None of their goods are leather. They are incredibly cheap vinyl. You can even see the fabric on the back of the vinyl. Of course, they will not stand behind their product. I suspect there is no Grace and she is not closing up shop. It is just a way to scam you. Real leather does not quickly go up in flames and melt. Their bags do. DO NOT BUY!
I have photos that I would be happy to share; however, it does not appear that I can post them here. The photos will clearly show that their product is not leather.
January 4, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns. We are genuinely sorry to hear about your experience with your purchase, and we deeply regret any frustration regarding the quality of the bags.
While we offer a variety of bags crafted with genuine leather, some of our collection is made from ethical materials. We take such concerns seriously and would appreciate the chance to address this matter.
Please feel free to reach us at feedback@gracesbagsonline.com, and we will work with you to resolve the issue as quickly as possible.
I wish that I had read reviews before I…
I wish that I had read reviews before I pursed this Grace Bag. I have had it for less than 3 months and it is falling apart.
I paid $60 plus tax for this purse. I wrote once and said a zipper had come apart. The owner of the company wanted me to take a picture and send to her.
I didn't have time...my husband recently passed away.
Then, the entire shoulder strap fell apart. I stitched it together...it held for about two weeks. Today, it completely fell apart.
I would like my money back. Also, want to warn others to not buy one of these purses.
January 4, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you’ve had with your bag. This is not the quality or experience we want our customers to have.
We also understand this must be a difficult time for you, and we send our sincere condolences for your loss.
Please reach out to us at feedback@gracesbagsonline.com so we can assist you with a resolution. We want to make things right and will work with you to find a solution.
Reply from Graces Bags
Thank you for sharing your feedback with us. We’re sorry that the bag did not meet your expectations and that this is not the experience we want our customers to have.
We sincerely apologise for the unclarity regarding the product description and any frustration this has caused. If you have further concerns, please feel free to reach out to us at feedback@gracesbagsonline.com, and we will work with you towards a fair resolution.
The bags are not leather and crappy
The bags are not leather and crappy. Certainly no worth even the reduced price I paid. Just very cheap looking. I am going to get with my bank on the two items I received. What a scam!!!
January 4, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns with us. We're sorry that the bags did not meet your expectations and that your experience has caused you to question the integrity of our business. This is certainly not the standard we aim to uphold, and we sincerely apologize for the frustration this has caused.
We also regret that we have fallen short in providing the quality and clarity you expected. We strive to ensure our product descriptions are transparent, and it’s disheartening to know this was not your experience. If you'd like to discuss this further, please contact us at feedback@gracesbagsonline.com, and our team will get back to you within 24 hours.
This purse/bag I ordered
This purse/bag I ordered, and received is probably actually worth about $20.
Do NOT waste any money on a bag from this fraudulent company
December 1, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing your concerns to our attention. We’re truly sorry that the bag you received didn't meet your expectations and that you feel disappointed with your purchase.
We understand your frustration, our goal is to provide quality bags to our customers, and we regret we didn't meet the standards we strive to uphold.
If you'd like to discuss a fair resolution, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. We are committed to resolving your concerns.
I fell for this scam as well
I fell for this scam as well! If something is too good to be true it probably is! I ordered two bags and two wallets. The order took 3 weeks to arrive and when I picked up the package I knew something was off because it was so light. One purse was advertised as PU leather which I expected but the other purse was advertised as genuine leather and it is obviously PU leather as well. The buckles are very thin and cheap looking. The wallets are ok and appear to be genuine leather. Please avoid this scam!
January 3, 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Joann. We apologize that the two bags you ordered did not meet your expectations. It’s disheartening to hear that the materials and craftsmanship were not what you anticipated.
We understand the frustration caused by this situation and appreciate your feedback. Please know that we are committed to improving the accuracy of our product descriptions to avoid such experiences. If you would like to discuss this further, feel free to contact us at feedback@gracesbagsonline.com. We are here to address your concerns and will respond promptly.
SCAMMERS TO THE HILT!!!
I ORDERED A BAG FROM THEM AND THEY HAD THE NERVE TO HAVE ME TRACK THE ORDER SUPPOSEDELY IT WAS DELIVERED ON DECEMBER 30TH THERE WAS NOTHING DELIVERED TO ME. IT HAS A LINK THAT SUPPOSEDELY YOU CAN REPORT YOU DIDNT RECEIVE THE PACKAGE THAT IS A JOKE IT DISAPPEARS ONCE YOU CLICK INTO IT,.
December 29, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this issue to our attention, Barbara. We're truly sorry to hear about your experience with the tracking and delivery of your order. It is incredibly frustrating when you’re unable to locate a package or report an issue seamlessly.
We take situations like this very seriously and regret that you encountered difficulties with the reporting process. Please reach out to us directly at feedback@gracesbagsonline.com, and we will look into the matter thoroughly to ensure a resolution. Your satisfaction is important to us, and we are committed to addressing this issue promptly.
I ordered 4 leather purses made by a…
I ordered 4 leather purses made by a craftswomen and I received 4 fake leather purses made in China. There was no receipt with the purses. This is completely fake advertising. It's a bait and switch scam and whoever is behind should go to jail. The return process is a costly hassle. I reported the charge to my credit card company as fraud. I'm so mad. I'm nice to everyone and I get so mad at scammers
November 23, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We are sorry that the four bags you ordered didn’t meet your expectations and that your experience left you feeling this way. We genuinely regret that you felt misled, as it is never our intention to mislead our customers. This is not the standard we strive to uphold.
To clarify, we have partnered with multiple fulfillment centres to manage demand and ensure timely delivery of orders. We apologize that our processes weren’t clear.
If you have any further concerns that we can assist you with, please reach out to us at feedback@gracesbagsonline.com. We are here to help.
Poor Quality - Research reveals a scam
The bags arrived with zippers that won't zip and purse handles that will not stay on...so they included a bag of screws to repair handles. I purchased them from a Facebook ad in which "Grace" was retiring from making purses...that is not true. Now they say I need to send them to Asia...and take a loss. I turned them in for fraud. Horrible experience. I wish I could attach photos!
December 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We are truly sorry to hear about the issues you’ve encountered with the bags. This is not the experience we aim to provide, and we genuinely regret that you’ve been disappointed with the quality of the items you received.
To clarify, we've partner with fulfillment centers overseas to manage production, but it is never our intention for customers to feel misled. We apologize for any misunderstanding regarding the repair instructions and the additional items provided, and for the inconvenience caused by having to ship items internationally.
If you have any further concerns or need assistance, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. We’re committed to working towards a resolution that addresses your concerns.
This is a well crafted fraud/scam
This is a well crafted fraud/scam. The Graces Bags scam is well written , and widely advertised. Grace is supposedly a leather artist, who is finally retiring and selling off inventory.
I ordered over 10 bags which arrived in 4 shipments The last shipment contained real leather bags, that are probably sent to ‘influencers’. The rest are the poorest pleather, fake plastic leather available, which fold flat like notebooks.
I hope those who read this didn’t give out their credit card number to this site. It is likely that they have a follow up fraudulent scam to sell your information.
Beware, the customer service will write to you in perfect ‘American’ English.
After Graces-Bags response: changes nothing-part of the scam.
October 6, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We are truly sorry that your order did not meet your expectations and for any frustrations this has caused. It is never our intention to mislead or disappoint our customers, and we genuinely regret that this experience did not align with the standards we strive to uphold.
If you have any further concerns, please reach out to us at feedback@gracesbagsonline.com, and we will work with you towards a resolution.
Beware-do not buy from this site
Beware-do not buy from this site! I bought 3 bags from this site and they were advertised as leather handmade bags by Grace. Also the information read that Grace handmade the leather bags or over 34 years and the store was closing with limited inventory left. When the bags arrived they were in a sealed bag with the writing on the bag specifying "Made in China". The information said the bag was made of "PU Leather". The bags were gifts for family and felt like plastic. I tried to phone Grace's Bags and email but no answer, no contact and no return of my funds. When I try to open the site it says "This site cannot be reached" or "This site cannot provide a secure connection".
December 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We deeply regret that the bags did not meet your expectations and that you had trouble contacting us.
To clarify, we've partnered with multiple fulfillment centers overseas to meet global demand. We apologise for any frustration caused by the description and are actively working to ensure more accurate representations of our bags on our site.
As for the challenges with contacting us, we deeply regret the inconvenience this has caused. Please know that we are here to assist you and resolve this matter. If you have any further concerns, please reach out to us at feedback@gracesbagsonline.com, and our team will get back to you within 24 hours.
Great experience
Immediate response to emails plus a beautiful bag.
December 6, 2024
Unprompted review
Reply from Graces Bags
Hi Jacqueline,
Thank you for sharing your experience! Immediate responses and beautiful bags, that’s the combo we strive for! We’re so glad we could make your experience a great one. 👜✨
Best Regards,
Grace
The bags are made in China
The bags are made in China. Not by the nice lady in the picture. The bag that arrived is nothing like the one in the picture and is definitely not leather !!
December 1, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Ross. We’re sorry to hear that the bag didn’t meet your expectations and that the material and quality weren’t as you hoped.
We've partnered with multiple fulfillment centers overseas to meet the increasing demand, and we apologize if this wasn’t clear. We're also working to improve the clarity of our processes and product information to better serve our customers.
If you’d like assistance with this issue, please email us at feedback@gracesbagsonline.com. We’ll do our best to resolve it fairly. Thank you for bringing this to our attention.
Ladies bag
Pity I didn't check the reviews before placing my order.
I bought 2 bags, both are not what I expected.
Contacted them immediately, received a basic reply. I requested info on how to return items for refund, nothing since.
I've sent 4 emails.
Paid over $150
Very disappointed.
So I get a reply, they ask to email them at so and so address. That comes back with an error.
Unbelievable.
I've logged a case with PayPal.
December 17, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us, Tanja. We're sorry to hear that the bags didn't meet your expectations, and we regret the lack of communication you've experienced regarding the return process. This is certainly not the standard we aim to provide.
While we strive to provide fair resolutions, we understand that your experience has been unsatisfactory. Please reach out to us at feedback@gracesbagsonline.com so that we can work with you towards a fair resolution. We apologize for any inconvenience caused and appreciate your understanding.
If I could give zero stars I would
If I could give zero stars I would. Not leather, nothing like the image or description on website. No quinble refund is not accurate. Wasted so much with emails back and forth. Returns process is lengthy and costly. Going via credit card company as product is definitely not as described. False advertising and a scam company
December 25, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback with us, Kate. We sincerely regret that your experience with the bags didn't meet your expectations. This is certainly not the standard we aim for.
We acknowledge your frustration with the return process, while we strive to provide fair resolutions, we understand that your experience wasn't satisfactory. Please reach out to us at feedback@gracesbagsonline.com so that we can work with you towards a fair resolution. We truly regret any inconvenience caused and appreciate your understanding.
Great Customer Service
I purchased this bag online. The company kept in touch with me through the entirety of the buying experience. Great customer service. The bag is top quality and absolutely beautiful. I couldn't be happier.
December 31, 2024
Unprompted review
Reply from Graces Bags
Hi Cathy,
Thank you for the glowing review! We're thrilled you're loving your bag and that our team could keep you 'in the loop' because great communication is always in fashion! 👜✨
Best Regards,
Grace
This is a scam
I ordered two bags for my wifes christmas. After waiting way to long they finally came. When I opened the package it was apparent this was not leather as advertised. And they both smelled like something died in them. Then to add to this, when I reached out for a refund I found out they were made in China not in a sweet old ladies work shop here in the USA. This is the second time I have been scammed buying through Facebook adds. I don't expect a refund as this outfit is out of reach.
November 27, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us, Larry. We're sorry to hear that the material, and the overall quality of the bags didn't meet your expectations. We also regret for the unusual smell. Please rest assured that we take this seriously and are actively improving. This is not the standard we aim to provide, and we sincerely apologize for any inconvenience caused.
While our operations are based in Holland, we've partnered with multiple fulfillment centers overseas to meet the growing demand for our bags. This allows us to efficiently manage operations and ensure timely deliveries. We value your feedback and will continue to work on improving our bags and services to better meet our customers expectations.
Please reach out to us directly at feedback@gracesbagsonline.com. We aim to address all concerns within 24 hours and would like to work with you to resolve this matter to your satisfaction. Thank you for your patience.
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