I gave 3 stars for the deceptive advertising. That being said the bag itself is beautiful. Exemplary construction with sleek styling. Genuine leather. I always receive so many compliments when... See more
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Review summary
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Reviews shaping this summary
At least you get SOMETHING. It’s not the best bag, but it’s served me for around 3 months. I would be hesitant to recommend this to others without improvements.
Almost good. Bags collection are very bad
I'm Torn About Reviewing Graces Bags. On One Hand, Their Website Looks Appealing, And The Design Are Trendy. However, The Reality Falls Short. I've Read Numerous Reviews From Customers Who've Had Disa... See more
Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
They are not legit
They are not legit. They are not selling quality leather like their website descriptions say. Then after you purchase and complain they explain that they sell vegan leather bags. It’s bait and switch plain and simple. Then they want you to pay for the return to china. I learned the hard way what to check websites for and avoid scammers. This particular site has been advertising “going out of business” for quite some time now. Do your research before spending hard earned money someone else is waiting to scam you out of.
October 11, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns, Katherine. We’re sorry to hear about your experience. While we do use genuine leather for our bags, most of our collection is crafted from ethical materials, chosen for its sustainability, ethical benefits, and cost efficiency. We regret any disappointment caused by the descriptions on our website and are actively working to provide greater clarity.
To meet the growing demand for our bags, we’ve partnered with multiple fulfillment centers overseas. This partnership helps us manage operations and deliver orders efficiently worldwide. As part of this process, our return policy requires returns to be sent to the fulfillment centers.
While this policy is in place to ensure accurate processing and inventory management, though we understand it may feel inconvenient. We try our best to find fair resolutions for our customers in such cases. We value your feedback and are here to address any further concerns. Please email us at feedback@gracesbagsonline.com, and we’ll do our best to assist you.
Reply from Graces Bags
Hi Anderson,
Thank you for your kind words! We’re so glad you love the bag and appreciate its craftsmanship. Your support means so much to us!
Wishing you a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
BEWARE!!
BEWARE!!! Not Leather… So disappointed. Ordered 4 bags for Christmas in November. Got them a few days before Christmas to find out they were plastic.
To return, you pay shipping to China…
Hundreds of dollars wasted. Should have researched it better.
December 19, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your thoughts, Robin. We're sorry to hear the bags didn’t meet your expectations. While some of our bags are made from genuine leather, most are crafted from ethical materials chosen for their sustainability and affordability. We regret the disappointment and are actively working to ensure our descriptions reflect this clearly.
We've partnered with multiple fulfillment centers to meet the demand for our bags. Our return policy requires shipping to our overseas centers, this process is in place to manage logistics and inventory efficiently. We understand this can be inconvenient and are continually exploring ways to make it simpler.
If you have further concerns, feel free to contact us at feedback@gracesbagsonline.com. We are committed to providing the best service possible and appreciate your feedback.
This company claims to be selling Leather bags
This company claims to be selling leather bags, that are not leather. They have a bad smell. they give you no return info, or order number. Dishonest business stay aways
November 27, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns, Leslie. We’re sorry to hear about your experience and regret the disappointment caused. While most of our bags are made from ethical materials chosen for sustainability and affordability, we apologize that it wasn't clear at the time of purchase. We understand your concerns regarding the smell. Please know that a bad odor is highly unusual, and we’re committed to addressing such issues promptly.
Regarding returns, we provide detailed policies on our website, and our team is available to assist with any questions about orders or returns. If you need further assistance, please don’t hesitate to contact us at feedback@gracesbagsonline.com, and we’ll work to resolve the matter.
Plastic garbage
Frankly, I don’t even think they deserve one star. I am so ashamed of This company. I paid for plastic! They falsely show that they’re made of leather
I feel like I just took my money and threw it on the ground and stepped on it and walked away And of course, I can’t return it because They are in China. Something that you have no idea of until you get a tracking number and it says mainland China
December 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your thoughts with us. We're genuinely sorry to hear about your disappointment and how this experience has left you feeling this way. We understand the frustration you’re expressing, and it’s never our intention for any customer to feel their money was wasted.
We aim to provide well-crafted, quality bags and maintain transparency in all our processes. We’ve partnered with multiple fulfillment centers overseas to meet the growing demand for our bags, which is why returns are directed there. While this policy helps us manage logistics, we’re continually working to improve the return process and make it easier. Please reach out to us at feedback@gracesbagsonline.com, and we’ll do our best to address your concerns.
Reply from Graces Bags
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations.
We always aim to provide quality bags that our customers can feel confident in, ensuring they are durable. We regret that this was not the case for you and apologize for any disappointment caused from the unclear description.
If you have further concerns, please don’t hesitate to contact us at feedback@gracesbagsonline.com. We're here to address your concerns and work toward a fair resolution.
It took
It took, longer, than, it was. But due to postal strike, I take that into consideration, I finally got, what I had order, very beautiful, and soft. Highly recommend, this Company. :)
December 20, 2024
Unprompted review
Reply from Graces Bags
Hi Dana,
Thank you so much for your kind words and understanding regarding the postal delays! We're thrilled to hear that you loved your order and found it beautiful and soft. Your recommendation means the world to us. 😊
Wishing you and your loved ones a wonderful holiday season filled with joy and happiness! 🎄✨
Warm regards,
Grace
DECEPTIVE ADVERTISING but they made amends
I fell for it too, but only after I purchased some good leather bags. I ordered 3 additional for Christmas gifts, upon receipt they were plastic NOT leather. Deceptive advertising. I emailed immediately (based on the 14 day return policy, to which they say they respond in 24-48 hours... that was 10 days ago! Still no response.
I finally got a response 11 days after my first contact, they offered 15% refund, I took it! and will donate the bags to a shelter for women getting back on their feet after domestic abuse.
BEWARE! READ the descriptions CAREFULLY.
So, today, I changed my review from 1 star to 2 stars after receiving a modest refund, and more communication from Grace Bags. They seem to understand the descriptive issues. With any luck they will change the descriptions to convey accurately the materials of the bags.
December 12, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We're sorry to hear that the bags you received didn't meet your expectations, and we sincerely apologize for any disappointment caused.
While most of our collection is crafted from ethical materials chosen for sustainability and durability, we understand how important accurate descriptions are to our customers, and we regret any disappointment. Our team aims to respond promptly to all inquiries, and we apologize if our response time fell short during this busy period. If you need additional assistance, please don't hesitate to reach out at feedback@gracesbagsonline.com. Your feedback is valuable, and we're committed to addressing customer concerns fairly.
I ordered two of your products recently…
I ordered two of your products recently on a two for one offer . I only received one of each product. Pretty disappointed. Tried to email on your support email and go figure not a valid address . I could not recommend your product or your support process . Disappointed is not the correct word . Is there a rating of negative
December 18, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve encountered with your order and our support process. We always aim to provide a smooth and reliable experience, and we apologize for any frustration caused.
It seems there was an issue with the support email address you tried to contact, and we regret that you’ve had difficulty reaching us. We take your concerns seriously and are working to resolve them as quickly as possible. Please contact us directly at feedback@gracesbagsonline.com so we can address the missing items and make it right. We appreciate your patience and are committed to ensuring a positive experience moving forward.
Reply from Graces Bags
Thank you for sharing your thoughts, Katy. We're sorry to hear that our bags didn't meet your expectations.
We always aim to provide accurate product descriptions and ensure our customers receive quality bags. Most of our bags are crafted from ethical materials, and we strive to maintain transparency in all our processes. We apologize for any disappointment caused by this. We're actively working to improve our offerings and provide clarity on our website. If you have any further concerns, please feel free to reach out to us at feedback@gracesbagsonline.com, and we'll be happy to assist you.
Grace Bags make high quality leather…
Grace Bags make high quality leather purses and tote bags.
December 10, 2024
Unprompted review
Reply from Graces Bags
Hi Catherine,
Thank you so much for your kind words! We're thrilled to hear that you appreciate the high quality of our leather purses and tote bags. At Grace Bags, we take pride in crafting products that blend style, durability, and functionality. Your feedback inspires us to continue delivering excellence. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Grace
Buyers beware- This company is a total…
Buyers beware- This company is a total scam. Grace is located somewhere in Asia. This is not a local US business owned by an older woman- everything I encountered in their marketing is a lie. The bags are also not leather. Looks like they were made in China. It even has “STLD & ZHUOPAI Fashion” stamped on one of the bags. Returns are not free. Couldn’t be more disappointed. I was scammed.
December 25, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Jean. We're truly sorry to hear about your disappointment with your purchase. Our goal is always to provide quality bags and ensure an honest, transparent experience for our customers.
We regret that the bags you received didn't meet your expectations. While most of our bags are crafted from ethical materials, we apologize if this was not clearly conveyed. Our return policy is in place to help manage operational costs and logistics across our fulfillment centres, and we try to make the process as easy as possible to the best of our ability. If you need any further assistance, please do reach out to us directly at feedback@gracesbagsonline.com, and we'll work to resolve your concerns.
I am disappointed
I am disappointed! Totally was taken in by the beautiful bags shown online. The description was given of fine hand crafted leather bags. I ordered them for my girls and was dismayed to find them anything but leather.
This site falsely advertised.
September 3, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, and we're extremely sorry for the disappointment you've experienced with your recent purchase. We understand how frustrating it can be when the product you receive doesn't meet the expectations.
We regret that the bags you received didn't meet the high standards we aim for. While we use ethical materials in many of our bags, we regret that this wasn't clear on our website. Please feel free to reach out to us at feedback@gracesbagsonline.com, and we'll work to address your concerns and provide a resolution to the best of our ability.
So disappointed
So disappointed. Not leather at all. These look like a dollar store purchase. Total junk. I'm embarrassed to give them to my daughter's for Christmas.
December 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, and we sincerely apologize for the disappointment caused by your recent purchase. We regret that the bags you received didn't meet the high standards we aim for.
While we use ethical materials in many of our bags, we acknowledged that the quality wasn't as expected. Please feel free to reach out to us at feedback@gracesbagsonline.com, and we work to address your concerns and provide a resolution to the best of our ability.
SCAM. Bags are not leather
These are not leather and you cannot return. SCAM. The positive reviews are FAKE
December 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing your concerns to our attention. We're sorry for the disappointment caused by your experience keep. While we offer a collection of genuine leather bags, most of our bags are crafted from ethical materials chosen for their sustainability, durability, and cost-efficiency.
Regarding the reviews, we want to clarify that all reviews shared on our platform are from real customers who have provided their feedback based on their personal experiences. We highly value this input and strive to use it to improve our bags and services.
If there is anything we can do to address your concerns, please feel free to reach out to us directly at feedback@gracesbagsonline.com. We remain committed to ensuring that every customer feels valued and supported.
nice company to do business with
Website was easy to navigate, customer service was outstanding and the quality of the products goes beyond good to fantastic
November 20, 2024
Unprompted review
Reply from Graces Bags
Hi John,
Thank you for the amazing feedback! We’re so glad you had a seamless experience on our website, and that our customer service and product quality exceeded your expectations. We aim to provide nothing less than fantastic!
Wishing you a Merry Christmas and a Happy New Year! 🎄✨
Warm regards,
Grace
Scam artist!
I received cheap vinyl bags instead of leather. I contacted the vendor but have not heard from them. The bags were shipped from China. I could have purchased better bags for $10 from a discount store.
December 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Helen. We’re sorry to hear that you’re unhappy with the bags you received. We never want our customers to feel misled, and we regret that the bags you got weren’t what you expected.
We also apologize for the delay in getting back to you. We try to respond quickly to all inquiries, and we’re sorry we didn’t do that in your case. If there’s anything we can do to help, please reach out to us at feedback@gracesbagsonline.com. We'll make things right to the best of our ability.
Just say no! Pop your wrist with a rubber band to pause before you buy. Their idea of quality and truth in advertising is vastly different than any other. Buyer beware.
How in the world did you get a 9% satisfaction score?? I took a course in how to lie with statistics. It’s been so enlightening.
December 24, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We sincerely apologize for the dissatisfaction you've experienced. Customer satisfaction is something we take very seriously, and we aim to provide well-crafted and quality bags.
All the reviews are from customers who have provided their feedback based on their personal experiences. We continuously review this feedback to improve our services and offerings. If there’s anything we can do to address your concerns, please contact us directly at feedback@gracesbagsonline.com. We're committed to resolving any issues you may have.
I took pictures of the hand bags on…
I took pictures of the hand bags on Grace-bags.com using the Google camera icon and found the bags listed on Temu for $6. Yeah, $6 dollars. This Google tool helps me out a lot. If you read the 5 star reviews, most of them sound like company sales pitches. Read them, and ask yourself does this sound like a native English (USA) speaker to you? The English is very dated, they kinda sound like Agatha Christie’s Miss Marple character wrote a pleasant review.
November 8, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your thoughts with us. We understand your concerns and take feedback seriously. The bags featured on our website are designed with quality in mind and are priced based on materials, craftsmanship, and design. We apologize if the bags didn’t meet your expectations, and we are always working to improve the quality of our offerings.
Regarding the reviews, they are provided by customers from all over the world, each sharing their experiences with our bags. We do not alter feedback in any way. Every review, whether positive or negative, comes from genuine customers who have shared their experiences with us. We value all feedback as it helps us improve.
We assure you that the bags we offer are sourced and crafted with care. We're continuously working to maintain transparency and ensure that our bags meet expectations.
If you have any concerns, please don’t hesitate to contact us directly at feedback@gracesbagsonline.com. We appreciate your feedback and will do our best to assist you.
TOTAL SCAM
Grace Bags does not even deserve one star. I never received the bag at all, after assurances it was shipped and tracking showed it was delivered. The bag never arrived, even after tracking showed the delivery date and time. This company is completely disreputable, it is a scam. I wrote to complain and requested a full refund, though I doubt I will even receive a response. DO NOT ORDER FROM GRACE BAGS.
December 18, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us. We are truly sorry to hear that you did not receive your order as expected, and we understand how frustrating this situation must be. We take concerns like this seriously and want to help resolve it as quickly as possible.
To assist you further, please reach out to us directly at feedback@gracesbagsonline.com with your order details. We are committed to resolving this for you and will do everything we can to assist you in getting this matter addressed.
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