THE GRAFTON BARBER Reviews 

534
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional staff, praising their professionalism, friendliness, and meticulous attention to detail. Many people also appreciate the efficient service and the overall positive experience, often noting the quality and presentation of the products received. However, some customers also noted issues with the service. A few people reported that advertised services, especially those included in vouchers, were not fully provided, such as hair washes or specific treatments. Additionally, some reviewers experienced dissatisfaction with the haircut quality, mentioning inexperienced barbers or not receiving the style they requested.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their efficiency, friendliness, and... See more

Service

People report ambiguous experiences with service, with many customers praising the great, quick, and top-tier... See more

Product

Customers had ambiguous experiences with product quality and suitability. Many reviewers praised the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A recently qualified barber named Jasmine in Leopardstown gave me an excellent haircut today. Her attention to detail was excellent for someone so young.

Rated 5 out of 5 stars

We just arrived in Bray with my wife, and I consider myself lucky to have found this gem. Ali epitomizes barber craftmanship. Sitting in his sumptuously decorated shop is a very pleasant experience in... See more

Rated 5 out of 5 stars

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

Company replied

Rated 5 out of 5 stars

I’ve been coming to the Northern Cross branch of The Grafton Barber for a while now, and it’s easily my go-to spot for a haircut. The staff are always friendly and welcoming from the moment you wa... See more


3.7

Average

TrustScore 3.5 out of 5

534 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(534)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Very negative experience in…

Very negative experience in Ballincollig. Not only are they ridiculously overpriced, but they don’t even charge me the correct amount half the time. One week it’s €36 for hair and beard, the next week it’s €34 and last the week for me was the last time I’ll be getting a haircut there. Not only was i charged €38 but the quality of cut I received was beyond pathetic. Rushed through the whole haircut and didn’t even trim my beard properly. I went home and proceeded to finish the job I expected to get for that outrageous price! and ended up cutting my whole neck from shaving. Do not recommend!!!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and welcoming

I have been coming to this barbershop for over 5 years and received an excellent hair cut every time from Vic. The staff are brilliant and very welcoming. I won't get a haircut anywhere else now except here. It is also good to support your local small businesses. Thank you for making a wonderful hair cut experience well worth the price.

May 2, 2025
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Ed,

Thank you so much for taking the time to leave us such a heartfelt review. We are truly grateful for your loyalty over the past five years, and we’re delighted to hear that Vic has consistently provided you with excellent haircuts and service.

Your kind words about our team and your support for local small businesses mean a great deal to us. It’s always our goal to ensure every visit is a welcoming and worthwhile experience, and we’re thrilled to know we’ve achieved that for you.

We look forward to seeing you again soon.

– THE GRAFTON BARBER

Rated 1 out of 5 stars

DISGRACE

well, well, well. beeing a loyal customer for over a year now, i have noticed significant decrease in barbers' skills. THET MESSED ME UP EVERY TIME I HAVE GONE THERE THE PAST 5 TIMES. They are horrible. Now that is not an understatement, they can not cut the haircut i want, neither can they fix it after messing up. A disgrace!

May 1, 2025
Unprompted review
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Reply from THE GRAFTON BARBER

Hi Harald,

We’re genuinely sorry to hear this — especially coming from someone who describes themselves as a loyal customer. That’s not the kind of experience we want anyone to have, let alone someone who has supported us over the past year.

We take this feedback seriously, but in order to look into it properly, we need to determine which store you visited. We operate multiple locations, and without more detail, it’s difficult to address the situation with the team involved.

If you’ve been left consistently unhappy with your last few visits, we want to make it right. Please reach out to us directly at feedback@graftonbarbers.com with more information about the store, dates, and any other relevant details — we’d really appreciate the opportunity to follow this up and ensure your next experience is a positive one.

The Grafton Barber Team

Rated 5 out of 5 stars

All good

All good. Very happy

April 19, 2025
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Patrick,

Thank you kindly for taking the time to leave us a review. We’re delighted to hear that you were very happy with your experience.

We truly appreciate your custom and look forward to welcoming you back again soon.

– THE GRAFTON BARBER

Rated 2 out of 5 stars

In Bray, only some barbers can cut hair

I’ve had my hair cut about 5 times there, and I have to be honest and say they have mostly all been a big miss. I had a few decent haircuts where my fade is done well and is how I asked and the cut on top is right. This cut was done by the Brazilian barber inside. He’s a great one. There is one other good barber there he’s an Irish guy who gives very good haircuts too I had a good experience with him he did what I wanted well. Unfortunately, there are two other. barbers who are simply shocking. 1, the man with the beard who looks like fabrizio Romano is a clown. He didn’t listen to anything I said and gave me a high skin fade and took two inches off my fringe when I asked for a low fade and a half inch off my fringe. I felt gutted after leaving the shop spending over 20 quid on a shite haircut. 2, a new barber in there, the female barber (sorry it’s the only thing I can think of to describe her) is terrible. She partially listened to what I wanted but decided she would just do whatever the feck she wanted with my hair and gave me one of the worst low faces I’ve ever seen from this barber. The fade was non existent. You could see the lines as it wasn’t faded properly. This brings me to the real problem where she randomly started point cutting and texture cutting on the top which has fecked up my style completely. I’ve been left trying to style my fringe but no matter what I do there’s always parts that look like hair is missing. This is because of the stupidity of cutting my hair in a way I never asked and never wanted or has before. Absolutely horrendous never going back. Go to M Barber instead they are so much better.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible with Kids , Especially Those with Special Needs

I cannot say enough good things about Leopardstown Grafton Barber . As a parent of three boys, haircuts are always an event but especially for my youngest, who is autistic and has always struggled with going to the barber. We’ve tried everything over the years from kids’ salons to sensory-friendly places but nothing ever worked. It got to the point where I was cutting his hair at home because the experience was just too overwhelming for him.But then, we found Leopardstown Barber Shop and everything changed.

The staff were absolutely incredible: kind, patient, and so understanding. To my complete surprise, my youngest sat through his haircut without any fuss at all. The lovely girl who cut his hair was a miracle worker , gentle, calm, and so intuitive with how to approach him.

All three of my boys walked out with fantastic haircuts, but more importantly, they were happy.

Thank you so much to the entire team at Leopardstown Barber Shop.

February 13, 2025
Unprompted review
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Reply from THE GRAFTON BARBER

Hi Vanessa,

Thank you so much for taking the time to leave such a heartfelt and thoughtful review for our Leopardstown store. We are truly touched by your kind words and honoured to have had the opportunity to provide a positive experience for your family.

It brings us great joy to know that your sons, especially your youngest, felt comfortable and happy during their visit. Our team strives to create a welcoming and understanding environment for all our clients, and it’s incredibly rewarding to hear that their care and patience made a difference.

We’re so pleased to know your boys left with fantastic haircuts and smiles — that’s exactly what we aim for. We look forward to welcoming you all again soon.

– THE GRAFTON BARBER

Rated 1 out of 5 stars

Terrible customer service

This is in dunnes stores tallaght square grafton barbers. I went in to get a haircut today. Showed the man the picture of the haircut I wanted to get, and he saw EXACTLY what I wanted. I always get my haircuts here so I thought it would be no problem. He made me look RIDICULOUS. Combed my hair middle part and wet and just left it like that. I didn't complain or say anything because I have social anxiety so any conversation I have I try to not speak a lot so it ends fast. Normal grafton barber charge me 15-25 euros for my haircut. As I am a student, and today I only got a TRIM but he did absolutely nothing but just conbed my hair and cut very little pieces of hair. He took 28euros from me, didn't even ask if I'm a student or let me know beforehand. I handed him a 50euros not and got back only 20. I am disgusted by the customer service from this man. When I showed him the pictures I wanted he laughed and just said "both are different". The man i didn't get his name but he had curly short hair with a taperfade. Possibly Arab. And a beard at the cashier and cut my hair. I am disappointed.

March 19, 2025
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Aurel, many thanks for your custom and for taking the time to leave us a review. We're disappointed to hear of your recent experience in our Tallaght store. This is far from the experience you should come to expect and we'd like to look into this further.

At your convenience, if you could please email feedback@graftonbarbers.com with the above for reference, but also if you could please include the approx. time of your visit and photos of the haircut you requested and what you received.

We'll then look into this for you and be back asap,

Thanks Aurel, we look forward to hearing from you.

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

It came in a beautiful box

It came in a beautiful box, perfect gift gor the man in your life, great value and the scent was lovely

January 31, 2025
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Patrick,

Thanks a million for your custom and for taking the time to leave us a review, we really appreciate the feedback! We're delighted to hear that you're happy with the purchase. We hope you have a great day and look forward to serving you again soon ✂️

Rated 1 out of 5 stars

Extremely rough and shaved a lot of hair off.

Went into the shop in Ballincollig shopping centre and asked for fade and a little of the top. Worst haircut I've ever had, not only did he shave basically all my hair off. He cut the top right in so now is oddly shaped and cannot style it. He was also extremely rough and almost had to ask him to stop twice. Very rude and wont be returning. Would only recommend if your looking for a one all over.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Nice!

Nice! Thanks!

January 30, 2025
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Erwin, many thanks for taking the time to leave us a review. We hope you have a great day!

Rated 5 out of 5 stars

Always do what u ask.

Always do what u ask.
Nothing but the best

January 14, 2025
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Carl, thanks for taking the time to leave us a review - we hope you have a great day! ✂️

Rated 2 out of 5 stars

Went to the one in the square a new…

Went to the one in the square a new fella did my hair today asked for a fade 1 at the back and a little bit of the top the fella nearly gave me a buzz cut I asked for a little of the top and was left with nothing honestly don’t understand all you have to do is what I told ye still managed to butcher me

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Happy update

Just received my Pasted Hair Putty product from The Grafton Barber. So happy to have a good supply now! They also sent a long some great smelling car fresheners. Sorry I was impatient! Thanks for getting it done?

January 1, 2025
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Reply from THE GRAFTON BARBER

Hi Blake, your order was received, dispatched & tracking was sent for this. We checked this and it left Ireland on January 12th so should be with you shortly. This order was processed and handled by our team in a timely manner however we do apologise on behalf of A Post for any delays experienced here with transatlantic shipments after Christmas.

We'll monitor this our side and follow up to see if A Post can provide any further tracking information not directly available on their site.

We appreciate your custom, if you need anything else please don't hesitate to get in touch!

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

Really great service

Really great service. Love their new products. Buy with confidence.

November 29, 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Paul,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

The Grafton barber in IFSC

The Grafton barber in IFSC provides top class cuts, consistently, with excellent, authentic, customer service.

November 29, 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Barry,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Excellent all round

Excellent all round. Very happy with the Grafton Barber

November 29, 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Tom,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

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