Grain Connect Reviews 6,195

Absolutely blooming fantastic, service, help, support. Thank you very much for looking after us.

The router not being freestanding really limits the benefits of what I feel Grain Connect is all about and this needs to be mentioned in the order or call. Symmetrical speeds, sometimes triple the download of most ISP’s and half the price! However the placement is key to the user who knows their home. Remove the fallback of liability and implement a freestanding router. It’s definitely needed. I only find I’m getting 100-200mbps better upstairs on my gaming PC compared to TalkTalk’s 500mbps package and I went with the 2gbps with Grain Connect. The fact that it had to be installed below the window and behind the sofa isn’t really multiple gigabit in mind! I’m pleased with the professionalism of the installers and vacuuming whist drilling is top tier workmanship, install was about 40 mins. But my speeds fluctuate like I’m back on FTTC. I had a double Nat type issue after installation and got booted out of games or everyone left, so a call to grain had to be made. I was in hold for about 10mins and I got through to tech and they applied something to fix the issue that would usually be a cost as an add on to a package. I explained that I went with grain for the speeds and found it quite ridiculous that I’d have to pay anything more for something I should already have, so they popped me on hold to spoke to a manager and applied it, it fixed the issue. Being only about a meter above the router upstairs for the gaming PC and only getting 600-700mbps is quite a disappointment on WiFi. I get 1800mbps every blue moon I try it being less than 30 cm away from the router. Never hit 2000mbps yet.

*1st UPDATE* day 3 of having Grain connect and the performance is less than what I previously had with TalkTalk at 500mbps download. I am 30cm away from the router and I get 365mbps D and 145mbps U on a speed test. My conclusion is they only allow throttles when you need/expect it and not what you sign up for. I’ve already stated my issue with speeds in my call previously mentioned and nothing came from the advisor in regard to a solution. A customer should not have to contact a provider multiple times on something they were promised! I’m strongly considering my 14 days cooling off!

*2nd UPDATE* thanks for your reply Grain, I have emailed with the details to hello@grainconnect that also has this review in the email. I hope to hear from you soon.

*3rd UPDATE* I had a lengthy conversation 2 days ago with a Grain Connect Tech expert named Dan and they found there was no fault with the line so between us Dan came up with the possibility that other 5 GHz networks are causing interference so Dan was able to isolate that and I said I’d test it out over two days. That seems to have been the issue as my speed tests across the two days on my phone and computer are what I’d expect them to be now. Top tier tech team and they know their stuff. Thank you Dan. Some teething issues, but I’m getting what I expect now. So changed my review to 5* from 2*

Great service from Grain
Good customer service. Only had a couple of issues when we first started using Grain. Internet speed and connection, very good all round. Far better than previous provider.

I had no complaints the first year so I signed up again, the second year the internet kept going off or was so slow that it was unusable. I was two months away from the end of my contract but my patience had run out. I cancelled the remaining two months. Even after they were aware of the problems, it still happened every day sometimes several times per day. They need to get their act together if they are to survive in a market that has so many competitors.

I cannot fault this service

Friendly customer service
Thank you so much ❤️
I really appreciate.

I’ve had a great experience with Grain Connect. The installation process was smooth and the engineers were professional, friendly, and clearly knew what they were doing. They explained everything clearly and made sure the connection was working perfectly before leaving.

Since switching, the internet speeds have been excellent—fast, stable, and exactly as advertised. Streaming, gaming, and working from home have all been seamless with no noticeable dropouts or slowdowns.

Customer service has also been very responsive whenever I’ve had questions. It’s refreshing to deal with a provider that actually delivers on its promises. Overall, I’m very happy with Grain Connect and would definitely recommend them to anyone looking for reliable full-fibre broadband.

Jhoney 😊😇🙂

The engineer was polite and professional

Competitive pricing, and I've always had a positive experience when dealing with their customer service team.

Installation was quick and easy and everything explained

I’ve had the pleasure of using Grain Internet Services for a couple of years now, and I can confidently say that their service has been nothing short of exceptional. From the moment I signed up, their customer support team was incredibly responsive and attentive, ensuring a seamless setup process.

The internet speed has been consistently fast, even during peak hours, and I’ve experienced very little downtime. Whether I’m working from home, streaming content, or gaming, Grain delivers impressive speeds and stability. I’ve had zero issues with buffering or lag, which is rare with other providers I’ve used in the past.

Their network is secure, which gives me peace of mind, especially when it comes to protecting my personal data. Plus, I appreciate how affordable their plans are, offering great value without sacrificing quality.

What really sets Grain apart, though, is their customer service. Whenever I’ve had a question or needed assistance, the team has been friendly, professional, and quick to resolve any issues. They really care about providing an excellent experience and maintaining customer satisfaction.

If you’re looking for a reliable and efficient internet provider, I highly recommend Grain Internet Services. They’ve certainly earned my trust, and I’ll be a loyal customer for years to come.

The gentleman who visited us for the Installation was very knowledgeable and helpful.
The grain broadband service has been impeccable for the last three years.

Great fast reliable broadband and phone services

The setup was easy and professional. And the product is good value for money

The speed is adequate with no fluttering.

Happy with it so far,just find it weird the router has to be fixed to the wall in my bedroom,would like it moved closer to the lounge so the tv isn't buffering so much when i stream stuff,this doesn't always happen though!

Great service

Have had no problem whatsoever.broadband just as you told me.good service

After a easy installation and over a year of using without problems i'm happy !

A1 service. The system just works, any issues are resolved by their tech support team promptly and without fuss. Why look anywhere else?