Excellent internet. Had zero issues in 36 months. Fantastic UK based call centres. No messing on with a million security questions just to change to a cheaper deal. I even sorted my last deal with the... See more
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Review summary
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What people talk about most
Based on these reviews
Just had Grain installed by Justin Wilson. Very professional, polite and talked through the requirements of the job. Justin was friendly throughout the installation and was very tidy in his work. Si... See more
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I clicked on the website to make these guys my internet, and then got a phone call about 5 minutes later to book my install. Clearly communicated and process thoroughly explained they installed it two... See more
Company replied
Internet went off, spoke to 3 people in separate departments for tech billing and sales all who couldn’t be anymore helpful. Ended up with a better deal, faster broadband, speedy appointment to fix my... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Grain Connect
Written by the company
Gigafast speeds
up to 900Mb
No in-contract
price rises
Dedicated fibre
to every property
Free router
& set-up
We doubt it'll happen but if you find a better deal on an equivalent package from another provider, we'll match it.
No ifs, no buts.
1. Get signed up
Click below to sign up online and personalise your package with optional extras.
2. Get locked in
Stuck in a contract? Lock in a broadband deal for up to 90 days and, when the time comes, we'll handle your switch.
3. Get installed
We'll arrange a FREE standard installation with one of our expert engineers - easy!
Check your postcode
Switching couldn't be easier!
If you're switching to us at your
current address, simply opt in to
automatic switching at checkout
and we'll take care of it for you.
Any questions, give us a call on
0330 223 2266.
Contact info
Clifford House, Cooper Way, Parkhouse, Carlisle, CA3 0JG, Carlisle, United Kingdom
- 0330 223 2266
- hello@grainconnect.com
- grainconnect.com
4.8
Excellent
6K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Grain Connect
Hi David - Thank you for the excellent 5-star review! We're glad you have been enjoying our full fibre broadband, and for a great price too!
Reply from Grain Connect
Hello Gary - Thank you for the excellent 5-star review! We're glad you're enjoying our awesome service!
Grain broadband
Equipment was installed quickly with no fuss. Has been very reliable just works! No price rises mid contract!!
March 12, 2026
Reply from Grain Connect
Hello Ron - We're delighted to hear you have been enjoying our Full Fibre broadband. Grain stands for fair, honest pricing and we have made the commitment to never charge in-contract price rises to our customers. Thanks for 5-stars!
Reply from Grain Connect
Hi Cheryl - Thanks for sharing your experience with our service. We're delighted to hear everything has been running smoothly! Thank you for rating Grain 5-star.
Never needed to contact Grain with any…
Never needed to contact Grain with any problems, only to renew my contact, Great service.
March 12, 2026
Reply from Grain Connect
Thank you for taking the time to share your 5-star experience with Grain! We're thrilled to hear that you have been so happy with our service that you decided to commit to another term. Should you ever need our support, we're open 7 days a week so don't hesitate to get in touch.
Reply from Grain Connect
Hi Christine - Thanks for the 5-star rating for Grain. We're delighted to hear that your experience with our service has been excellent!
Absolutely no problem with the…
Absolutely no problem with the Internet, the pricing was the best on offer when I joined and not seen anything close to it since . Very happy.
March 12, 2026
Reply from Grain Connect
Hi Eric - Thank you for the excellent 5-star rating! We're thrilled you are enjoying our Full Fibre broadband for a fantastic price. Welcome to Grain!
Excellent speed
No problems since installing in December 2025. Excellent speed.
When I rang to change my payment details, it was dealt with very efficiently. Would recommend to anyone.
March 12, 2026
Reply from Grain Connect
Hi Deb - Thanks for taking the time to review your experience with Grain. We're glad that when you contacted us, your query was dealt with quickly and efficiently. Thank you for 5-stars!
I would 100% recommend
I would 100% recommend. I don't usually bother with referrals but I've been recommending Grain to everybody!
The guy who did the setup was happy as Larry and did a top job. Customer Service were on point!
I just hope the prices don't shoot up after the initial deal like with most companies.
March 12, 2026
Reply from Grain Connect
Hi Fazal - Thank you for the review! We're glad you have been enjoying your Grain broadband! Don't forget, you have a unique referral code that allows you to receive free broadband for each successful referral. Give us a call on 0330 223 2266 and we can remind you of your code. We also offer a Price Match Guarantee when it's time for renewal, which means you will always pay the best price on your street!
The engineer was quick and efficient…
The engineer was quick and efficient and even though I had shut my dogs away the bad wind we had today blew the door open and he was really understanding (good thing they’re friendly!) and friendly.
March 12, 2026
Unprompted review
Reply from Grain Connect
Hi Jenny - Thanks for the excellent 5-star review! It's nice to hear your feedback for your installation, that it was quick and efficient - despite the horrible weather!
Engineer was on time he was polite and…
Engineer was on time he was polite and carried out the job quickly and neatly
March 11, 2026
Unprompted review
Reply from Grain Connect
Hello Gordon - Thanks for the excellent 5-star review for Grain! We're delighted to hear your installation went well and you are now enjoying our full fibre broadband. Thank you!
My engineer was Aaron from grain
My engineer was Aaron
Absolutely made up with the work very respectful, an very helpful with guidance through showing how to connect and use booster router an very clean when installed the router thank you highly recommend grain and team
March 11, 2026
Unprompted review
Reply from Grain Connect
Hi Keysha - Thanks for the excellent 5-star review for Grain! It's great to see your kind words for Aaron, who provided you a neat installation and kept you informed throughout. We'll be sure to pass on your kind words.
WOW!
I would like to leave some very well-deserved praise for the engineer who installed my Grain broadband today — Christopher Alston.
Quite simply, it was one of the best engineer visits I have ever experienced. Christopher was friendly, professional, and clearly took great pride in his work. The installation itself was carried out quickly and efficiently, but never felt rushed. He explained what he was doing, worked neatly, and treated my home with real respect.
By the time he left, everything was up and running perfectly — and you genuinely wouldn’t even know any work had taken place. No mess, no fuss, just a smooth and seamless installation done properly.
It’s rare these days to have such a straightforward, positive experience with a home installation, so I felt it was important to say thank you. Christopher Alston did a sterling job and is a real credit to your company.
Hats off, Christopher — excellent work.
March 10, 2026
Unprompted review
Reply from Grain Connect
Hi Bill - Thanks for the detailed review sharing your positive experience with Grain. It's lovely to hear how smoothly your installation was and that Christopher kept you informed throughout the process. Thank you for rating us 5-stars!
Simple and hassle free installation
Simple and hassle free installation. The engineer was Clean and tidy and was helpful helping us understand the installation
March 9, 2026
Unprompted review
Reply from Grain Connect
Hello Ben - Thank you for taking the time to leave us an excellent 5-star review! We're pleased your installation went so smoothly and that your engineer kept you informed throughout the process and left your home clean and tidy. Thanks!
Speedy professional service.
March 9, 2026
Unprompted review
Reply from Grain Connect
Hello Lesley - Thanks for the excellent 5-star review! We're delighted to hear that your installation went smoothly and that you are now enjoying our full fibre broadband. Thank you!
There has been two other people who
There has been two other people who
Quite frustrating to deal with first an agent whom advised there will be £150
Call out charge to fix breakdown of internet service.
Where the issue was outsidethe property.
The manger in tech department followed this his email was not great .
There was no appology it was quite blunt. The two people need coaching
How to deal with customer service .
The level of service was not great with these people.
I spoke to further two managers who delivered great customer service they had empathy quite great to the point give good customer i should praise them
For the great work good listening skills.
I think company should invest in people
Who can deliver good customer service.
March 3, 2026
Unprompted review
Reply from Grain Connect
Hello Abdul - Thanks for taking the time to leave us a review. We're pleased to hear that your concern was resolved in the end and that your connection issue was resolved. We understand the frustration caused from your communication with the initial agent, however we're pleased that you received excellent customer service from other members of the team. Please do not hesitate to get in touch with us in the future if you require further assistance and support.
As a Gaming nerd and long time customer…
As a Gaming nerd and long time customer of Grain, not going to lie..... Unreal service. Not 1 disconnet and unreal speeds, once again thanks grain sr6 9rq g graham
March 1, 2026
Unprompted review
Reply from Grain Connect
Hi Gareth - Thanks for the excellent 5-star review! We're thrilled to hear that, as a heavy user that requires a strong connection for gaming, Grain fulfils your requirements! Thank you!
Customer service has been great
Customer service has been great, friendly and communicative unlike my previous provider. Engineer messaged with his ETA - he was early which was great. Friendly and professional, explained what he was doing and double checked I was happy with where the box would be installed. Worked efficiently and cleaned up after.
March 7, 2026
Unprompted review
Reply from Grain Connect
Hello BR - Thanks for the great review and rating your experience with Grain as 5-star. We're delighted your installation went exactly and planned and that you were thoroughly informed throughout the process. Thank you!
I have been trying to cancel my…
I have been trying to cancel my contract with Grain Connect Broadband for over 10 days and the process has been extremely frustrating. I recently moved house to an address where they do not even provide service, yet they are still making the cancellation difficult.
They asked me to send proof of my new address, which I have done multiple times, but they keep rejecting the documents without giving a clear explanation of what is wrong with them. Every time I send the proof, it gets declined again, causing unnecessary delays.
This should be a simple process, especially when the company does not provide service at my new address. Instead, the customer service has been unhelpful and frustrating. Very disappointing experience.
February 19, 2026
Unprompted review
Reply from Grain Connect
Hello Hammad, we were disappointed to read your review, but we understand that our team have been working with you to help resolve this. We are pleased they have now been able to process your home move after receiving the info and we wish you all the best with your move. Please do not hesitate to get in touch with us on 0330 223 2266 or support@grainconnect.com if you require further assistance, we're open 7 days a week.
One Honest Human!
Sam was so friendly and helpful when I really needed it! Truly went above and beyond in my time of crisis.
I needed an ambulance and Sam organised it and stayed with me until it arrived.
March 3, 2026
Unprompted review
Reply from Grain Connect
Hi Rob - We're pleased to hear that Sam was able to support you and be there for you when you required medical assistance. We'll be sure to pass on your kind words and hope you are well.
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