Excellent internet. Had zero issues in 36 months. Fantastic UK based call centres. No messing on with a million security questions just to change to a cheaper deal. I even sorted my last deal with the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Just had Grain installed by Justin Wilson. Very professional, polite and talked through the requirements of the job. Justin was friendly throughout the installation and was very tidy in his work. Si... See more
Company replied
I clicked on the website to make these guys my internet, and then got a phone call about 5 minutes later to book my install. Clearly communicated and process thoroughly explained they installed it two... See more
Company replied
Internet went off, spoke to 3 people in separate departments for tech billing and sales all who couldn’t be anymore helpful. Ended up with a better deal, faster broadband, speedy appointment to fix my... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Grain Connect
Written by the company
Gigafast speeds
up to 900Mb
No in-contract
price rises
Dedicated fibre
to every property
Free router
& set-up
We doubt it'll happen but if you find a better deal on an equivalent package from another provider, we'll match it.
No ifs, no buts.
1. Get signed up
Click below to sign up online and personalise your package with optional extras.
2. Get locked in
Stuck in a contract? Lock in a broadband deal for up to 90 days and, when the time comes, we'll handle your switch.
3. Get installed
We'll arrange a FREE standard installation with one of our expert engineers - easy!
Check your postcode
Switching couldn't be easier!
If you're switching to us at your
current address, simply opt in to
automatic switching at checkout
and we'll take care of it for you.
Any questions, give us a call on
0330 223 2266.
Contact info
Clifford House, Cooper Way, Parkhouse, Carlisle, CA3 0JG, Carlisle, United Kingdom
- 0330 223 2266
- hello@grainconnect.com
- grainconnect.com
4.8
Excellent
6K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been trying to cancel my…
I have been trying to cancel my contract with Grain Connect Broadband for over 10 days and the process has been extremely frustrating. I recently moved house to an address where they do not even provide service, yet they are still making the cancellation difficult.
They asked me to send proof of my new address, which I have done multiple times, but they keep rejecting the documents without giving a clear explanation of what is wrong with them. Every time I send the proof, it gets declined again, causing unnecessary delays.
This should be a simple process, especially when the company does not provide service at my new address. Instead, the customer service has been unhelpful and frustrating. Very disappointing experience.
February 19, 2026
Unprompted review
Reply from Grain Connect
Hello Hammad, we were disappointed to read your review, but we understand that our team have been working with you to help resolve this. We are pleased they have now been able to process your home move after receiving the info and we wish you all the best with your move. Please do not hesitate to get in touch with us on 0330 223 2266 or support@grainconnect.com if you require further assistance, we're open 7 days a week.
One Honest Human!
Sam was so friendly and helpful when I really needed it! Truly went above and beyond in my time of crisis.
I needed an ambulance and Sam organised it and stayed with me until it arrived.
March 3, 2026
Unprompted review
Reply from Grain Connect
Hi Rob - We're pleased to hear that Sam was able to support you and be there for you when you required medical assistance. We'll be sure to pass on your kind words and hope you are well.
He was super professional and honestly…
He was super professional and honestly did the work perfectly
February 25, 2026
Unprompted review
Reply from Grain Connect
Hello Sarrah - Thanks for the excellent 5-star review! We're thrilled to hear your recent installation went so smoothly and that you are now enjoying our full fibre broadband. Welcome to Grain!
No signal
Only signal in the room the router is, told to pay extra for extenders.
March 7, 2026
Unprompted review
Reply from Grain Connect
Hi - We're disappointed to read your review. We have sent you a request to allow us to identify your Grain account. If you would kindly respond or contact us on 0330 223 2266 to allow us to investigate this further.
Updated 12/3/26: Hi Hbibi, we have sent you an email offering a resolution to your concerns about the coverage within your home. We look forward to hearing from you so that we can resolve this and allow you to enjoy your Full Fibre broadband service. You can reach out to us 7 days per week on 0330 223 2266.
Good Service
So far so good, perfomance of product yet to be experienced but the young installer Gaige was very professional. He explained everything before starting work and answered my questions with patience. A neat and tidy job well done, thank you
March 6, 2026
Unprompted review
Reply from Grain Connect
Hi Daun - Thanks for the excellent 5-star review for Grain. It's great to hear your kind words for Gaige and that they were able to keep you thoroughly informed throughout your installation. Thank you!
Reply from Grain Connect
Hi Christopher - Thanks for the excellent 5-star review! We're delighted to hear your installation went well and that you are now enjoying our full fibre broadband. Welcome to Grain!
Grain BB installation
A grain engineer Sam H came out to do my installation, happened within the time slot as i was given and wow it was fast, do gotta give it to grain already a better service than kcom.
I ordered the broadband on Tuesday the 3rd so getting it in 2 days later was very surprising
March 5, 2026
Unprompted review
Reply from Grain Connect
Hi Desiree - Thanks for taking the time to leave us such a great review. We're thrilled that you are happy with your new broadband service and that the whole process from start to finish was so fast! Thanks for 5 stars!
Help line not helpful at all
Help line not helpful at all, seems they knew less than me. By the way the new router upgrade sucks!
March 1, 2026
Unprompted review
Reply from Grain Connect
Hi Alexandra - We reached out to request further information to allows us to identify your Grain account and unfortunately did not receive a response. We're keen to speak to you and resolve the problems you are experiencing with your new router. Please contact us on 0330 223 2266 at your earliest convenience.
Reply from Grain Connect
Hello Rafael - Thanks for rating your experience with Grain 5-star. We're thrilled that you were happy with your recent installation and that it went so smoothly.
I got my WiFi connected Sam from Grain…
I got my WiFi connected by Sam from Grain and it was a great experience Sam was very helpful and so polite and happy he had it done in no time and his work was excellent couldn’t even tell he had been.My garden
was back to the way it was before he started to do the work and it was so neat and tidy big thumbs up highly recommend grain.
March 6, 2026
Unprompted review
Reply from Grain Connect
Hi Barry - sounds like a great installation experience from Sam. Thanks so much for taking the time to leave feedback and a 5-star rating. Welcome to Grain!
Highly professional
Highly professional, very efficient and polite. Went above and beyond during our fibre broadband installation, even repairing some brickwork near to where he drilled for the cable. Took the time to fully explain the equipment and even vacuumed before he left.
March 6, 2026
Unprompted review
Reply from Grain Connect
Hi Robert - thanks for the great review and 5-star rating following your installation experience. So pleased it went well and we welcome you to Grain! Thanks for making the switch.
Great service 5 star
March 6, 2026
Unprompted review
Reply from Grain Connect
Hello Jahanzeb - thank you for the great feedback about your experience, we really appreciate it.
Dan was very friendly
Dan was very friendly , diligent and pays alot of attention to detail , 5 stars from me. Fast and accurate at what he does.
March 6, 2026
Unprompted review
Reply from Grain Connect
Thank you for the great feedback and 5 star rating. It's great to hear Dan did a great job when your Full Fibre broadband was installed.
Excellent installation by an efficient…
Excellent installation by an efficient and very polite young man.
March 5, 2026
Unprompted review
Reply from Grain Connect
Hi Edward, thanks for the great feedback and 5-star review :)
DO NOT USE THEM!
DO NOT USE THEM!! installation was quick and easy, but unfortunately the signal is very poor and i only have 3 devices in use, but even with 1 there is no improvement. when i complained I was told that service is only guaranteed to the point of termination, defined as the router. i was also told that there are many variables that can affect Wi-Fi performance, such as the layout and construction of the home, interference from other devices, and that Wi-Fi propagation can all affect how your devices interact with the Wi-Fi signal. And is dependent on home networking. I've tried to cancel because of these issues but they refuse unless a pay a £300+ cancellation fee. I have lived at my home for 11 years and no connection issues with Virgin or TalkTalk. so im stuck for now, but i am going to OFCOM.
January 13, 2026
Unprompted review
Reply from Grain Connect
Hi Vanessa, we're sorry to hear of your report of issues with your Wi-Fi. If a customer is experiencing in-home issues, ideally we would work through some troubleshooting to help understand what might be causing the issue, as it's often something really simple. We believe there are some additional troubleshooting steps we have not yet been through and we would love the opportunity to investigate your concerns with you and get things sorted. Our Technical Support team have tried to call, and we look forward to engaging with you in our investigations. Please give us a call on 0330 223 2266 at a time that suits you.
Updated 12/3/26: Hi Vanessa, we understand that our team have reached out regarding their investigation and scheduled a follow-up call with you to discuss further. We are really keen to help resolve your issues so you can make the most of the Full Fibre speeds throughout your home.
A good company to deal with.
Svilen phoned ahead and informed me of his ETA. He worked quickly and efficiently and ensured that he kept all areas clean. As I was interested he explained what he was doing, after the installation was complete he ensured that I tested my new internet connection.
March 5, 2026
Unprompted review
Reply from Grain Connect
Hi Paul, it's good to hear your installation with Svilen was 5-star! Welcome to Grain Full Fibre.
Grain wifi
Had lovely sam brady over to put the grain router on she very professional and friendly did a great job cleaned up after herself . The grain wifi seem decent , price is great and hopefully works better than virgin .
March 5, 2026
Unprompted review
Reply from Grain Connect
Hi Shahbena, thanks for the feedback and 5-star rating for Sam. We welcome you to Grain Full Fibre and can guarantee we won't be enforcing those in-contract price rises that Virgin do!
Very good customer service and easy to…
Very good customer service and easy to do
March 4, 2026
Unprompted review
Reply from Grain Connect
Thanks for the excellent 5-star review for Grain! We appreciate your kind words for our customer service. Thank you!
Fantastic service
Moved to grain from virgin media about a week ago due to them putting prices up and internet constantly dropping out and have got to say grain have been fantastic from start to finish,from service to installation and internet speeds.should have moved a long time ago👍👍
March 4, 2026
Reply from Grain Connect
Thanks for the excellent 5-star review for Grain! We're delighted your switch to Grain went so smoothly and you are enjoying our Full Fibre broadband for a fraction of the cost of other providers.
Excellent service
Excellent service, from start to finish, very good price brilliant, contact people who talked you through everything that would happen. Then following up with a call to make extra sure that the service was carried out correctly. Would certainly give 10/10 pity every company isn't as thoughtful as Grain
February 2, 2026
Unprompted review
Reply from Grain Connect
Hello Stephen - Thank you so much for taking the time to review your experience with Grain! We're delighted everything went so smoothly getting you connected as well as the excellent customer service you received. Thanks for 5-stars!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.