I needed specific parts for a microwave that are very difficult te find in real stores and online I just saw Chinese websites offering them for sale. I thought this site would be a good alternative,... See more
Company replied
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Unfortunately our package could'nt be delivered and was at a pick-up centre. We hadn't recieved an email about thta so out package was send back tot it's origin. When I contacted Grandado about i... See more
Company replied
I ordered a microwave splatter cover with magnets. I have combi-oven and the magnets did not stick to the top of the microwave which contains pipes rather than a flat surface. Therefore, it is not s... See more
Company replied
Product exact zoals op de site aangegeven. Ik had de leuke retro helm besteld, ik kreeg een mailtje dat hij rond 26 januari '23 bezorgd zou worden maar hij kwam de 10de al binnen. Hij is leuk, wel een... See more
Company replied
3.4
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brought a bluetooth speaker from them
Brought a bluetooth speaker from them. Got parcel tracking on it.
The tracking did not work, my parcel did not arrive.
Complained to them about it and they said they would send me another, it did not arrive.
$50 out of pocket straight out ripped off
March 4, 2022
Unprompted review
Reply from Grandado
Hi Derek,
Thank you for your review.
We are so sorry you still didn't receiev your order.
Could you please share with me more order details, so I can find it and see what I can do for you? I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Levering prima maar up-date was erg…
Levering prima maar up-date was erg traag
January 3, 2023
Unprompted review
Reply from Grandado
Hi Freek,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Quick and perfect service!
January 3, 2023
Unprompted review
Reply from Grandado
Hi Leo,
Thank you for your review.
We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
My product arrived without issue
My product arrived without issue. Improvement can made by sending out shipping notification and provide estimated delivery date.
January 1, 2023
Unprompted review
Reply from Grandado
Hi Kuan-Lin Su,
Thanks for the awesome review.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Was good it come really fast and the…
Was good it come really fast and the pakkage was good also
January 3, 2023
Unprompted review
Reply from Grandado
Hi othmar inecia,
Thanks for the wonderful review.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Terrible
Terrible
Ordered a power bank, first one barely worked.
In fairness, I was sent a replacement but it could barely fully charge an iPhone and the solar charging functionality did not work at all
December 6, 2022
Unprompted review
Reply from Grandado
Hi Paul,
Thank you for your review.
We are so sorry the received product disappointed you.
Could you please share with me more order details, so I can find it and see what I can do for you? I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
FRAUD
Payment went through instantly, of course no product mailed out, even though it stated product would be shipped within 5 days. Still waiting ,NO information update, no one to talk to. This is nothing but fraud, I will look at my legal options for small claims court.
January 2, 2023
Unprompted review
Reply from Grandado
Hi Shannon,
Thank you for your review.
We are so sorry you still didn't receive your order, something must have happened during the delivery process.
Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
It's great for photographers
The parcel was delivered on time! Mounting is the same as in the photo. Already tested at work.
January 1, 2023
Unprompted review
Reply from Grandado
Hi Anna,
Thank you for your review.
We’re so happy your visit at Grandado went so smoothly.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very nice product
Very nice product, good quality and shipping was on time!
December 27, 2022
Unprompted review
Reply from Grandado
Hi Bernard,
Thank you for your review.
We are thrilled that you loved your experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Alaa,
Thank you for your review.
Your positive comment is really appreciated.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
As good as any other service, just way cheaper
I ordered somethind and got exactly what I wanted in about a week. The delivery and the item were the cheapest options I could find.
December 18, 2022
Unprompted review
Reply from Grandado
Hi Soren,
Thank you for your review.
We’re glad to hear that the product matched your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Long waiting time on delivery
Long waiting time on delivery. One order coming in 2 or 3 parts.
December 27, 2022
Unprompted review
Reply from Grandado
Hi Bartosz,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Great customerservice by Alexandra
Great customerservice by Alexandra. Thank you for your excellent assistance with my order.
December 22, 2022
Unprompted review
Reply from Grandado
Hi ChocoHaze,
Thank you for your review.
We're thrilled to hear that you had a great shopping experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The product broken; useless
The product that I've bought was broken, no totally useless
December 14, 2022
Unprompted review
Reply from Grandado
Hi Luc,
Thank you for your review.
We are so sorry you received the broken product.
To be able to resolve your problem I need to find your order, please share with me its details. I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Robbed
Ordered and paid however when I go to track the order it says it will ship when payment is received. When I ask their chat bot to send or explain it says someone will contact me which they never do, I have been robbed and have no idea how to get my money back.
December 22, 2022
Unprompted review
Reply from Grandado
Hi Kate,
Thank you for your review.
We are so sorry you didn't receive an update regarding your order and there was a problem contacting us.
Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Everything went perfect
December 15, 2022
Unprompted review
Reply from Grandado
Hi Davor,
Thank you for leaving such a wonderful review!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Early than I expected
Early than I expected, exactly wat I want , I wasn’t hard to choose clear display,
December 20, 2022
Unprompted review
Reply from Grandado
Hi Joe,
Thank you for leaving such a wonderful review!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The nasal cavity cleaner was of good…
The nasal cavity cleaner was of good quality. It was easy to use and the results were satisfying.
December 20, 2022
Unprompted review
Reply from Grandado
Hi!
Thanks for the review and for being such a great customer.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Grandado surely knows how to cater to…
Grandado surely knows how to cater to the needs of their customers. I ordered an adapter for my induction stove, but I received the wrong item. Alexandra replied immediately when I emailed my complaint and did her best to offer a solution. Thanks, Alexandra.
December 11, 2022
Unprompted review
Reply from Grandado
Hi Janet,
Thank you for your review.
Our staff will definitely be happy to read what you wrote.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
All fine from start to end
December 14, 2022
Unprompted review
Reply from Grandado
Hi Sasha,
Thank you for your review.
Your kind words mean the world to us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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