Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
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Review summary
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The Grandisson Service Engineer arrived promptly between the advised times, the work was completed cleanly and efficiently and he even left the stove set up with a log and kindling. Excellent service... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Continued great service from the team at Grandisson. Time keeping first rate and costs very competitive. Used for a number of years now and wouldn’t consider anyone else for my gas fire and boiler mai... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
883 reviews
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Boiler service recommended
I’ve been having my boiler’s yearly service carried out by Grandisson’s Ltd for several years and have always been completely happy with the level of service received.
Byron the engineer arrives on time, he is very present and polite and I am happy to recommend him to other potential clients.
November 4, 2025
Good shopping at Grandisson
The staff were very helpful and enhanced by a super showroom.
October 31, 2025
Before the 'service the stove was…
Before the 'service the stove was working, after it was not, no real help from grandisson
October 9, 2025
Appliance service by Grandissons
Always great to see Byron. He services the fire every year since we bought it in 2019 from Grandissons.
He is helpful, friendly and respectful.
October 31, 2025
Engineer arrived on time
Engineer arrived on time. Luckily no problems so completed service in good time. Pleased with visit.
October 29, 2025
Lovely stove, properly installed
Friendly service in the shop and a beautiful stove installed by your team.
October 12, 2025
Always a good experience with…
Always a good experience with Grandisson. Always on hand to help with purchase, servicing etc. On the ball with our customer requirements. Our gas fire annual service carried out by Byron giving us confidence for using the product as supplied by Grandisson. Excellent, wish all providers were the same.
October 9, 2025
Great company
Great company to deal with . The staff are very helpful and lovely 😁
October 9, 2025
Unprompted review
Super quick service
After a problem of my own making an engineer was here within 2 hours, fixed the issue and a very reasonable call out charge.
October 5, 2025
Grandisson is very reliable
Grandisson is very reliable, and professional, they always do a good job.
September 17, 2025
Polite and very helpful
September 18, 2025
Excellent service
A excellent experience from choosing a fire to installation, staff are professional and friendly.
September 18, 2025
Efficient and friendly staff!
September 10, 2025
Efficient work
The gentleman arrived a little early, which suited me well. Shoes off, protection down, all done without fuss and everything clean and tidy at the end.
September 7, 2025
Great service as always, and it means another year of our stove running efficiently and safely
Great service as always.
September 4, 2025
Engineer arrived on time
Engineer arrived on time.
Worked completed and cleaned up very well afterwards.
September 4, 2025
Arrived on time and left property very…
Arrived on time and left property very clean
September 5, 2025
1st September 2025
1st September 2025
Prompt on date and time specified. Well equipped resulting in a clean and tidy service.
Well done.
September 3, 2025
Full marks chaps, thank you
Staff very polite no and arrived on time. Job done with respect for our home and no fuss. Also answered a query I had regarding our son's wood burner, which I found to be very helpful.
August 24, 2025
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