Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
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Review summary
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The Grandisson Service Engineer arrived promptly between the advised times, the work was completed cleanly and efficiently and he even left the stove set up with a log and kindling. Excellent service... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Continued great service from the team at Grandisson. Time keeping first rate and costs very competitive. Used for a number of years now and wouldn’t consider anyone else for my gas fire and boiler mai... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
883 reviews
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Clean and tidy work,no time wasting.
Clean and tidy work,no time wasting.
Would recommend
August 23, 2025
Always great service at a reasonable…
Always great service at a reasonable price. Wouldn’t want to go anywhere else for boiler servicing.
August 14, 2025
Reliable and helpful
Byron arrived on time, as he always does and I know I can trust him to efficiently carry out the boiler service
August 1, 2025
First class service early for…GAS FIRE SERVICE
First class service early for appointment
Very clean at working
Very easy to book and pay
August 1, 2025
Very proficient service by very…
Very proficient service by very personable, efficient and excellent engineer (Byron Day). Appointment was as scheduled and work was carried out with care and pains were taken to keep environment of gas fire tidy and clean.
July 30, 2025
Gas Fire Annual Service
Had my gas fire's annual service and, as always, Byron was prompt and very cheery. As usual he did an excellent job and left my fire looking brand new again.
July 29, 2025
Unprompted review
Professional, knowledgeable, responsive
Knowledgeable, responsive and genuinely friendly customer service throughout regarding our boiler.
July 8, 2025
Great choice of fireplaces
Good range across all types of fireplace. Knowledgeable and willing to discuss options.
Fitting went well with polite workmen.
July 12, 2025
Efficient log burner service
The service of our log burner was easy to organise and they arrived promptly as agreed. Friendly and efficient service as always. Would recommend.
July 13, 2025
Reliable
Friendly, reliable service. Continuity of staff is reassuring and builds confidence.
July 3, 2025
Helpful friendly Grandisson
Helpful staff who send reminders and arrive on time but don’t bother you unnecessarily
June 30, 2025
Service praise
There service is excellent, there engineer is very friendly and always on time
June 22, 2025
Friendly and helpful engineer serviced…
Friendly and helpful engineer serviced our gas fire. He arrived on time and did a clean job.
June 21, 2025
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