Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
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The Grandisson Service Engineer arrived promptly between the advised times, the work was completed cleanly and efficiently and he even left the stove set up with a log and kindling. Excellent service... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Continued great service from the team at Grandisson. Time keeping first rate and costs very competitive. Used for a number of years now and wouldn’t consider anyone else for my gas fire and boiler mai... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
883 reviews
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Job done. Fire's on!
The team were absolutely first-class. They arrived on time, they got on with the job, their work was professional and efficient, and they were not only friendly but great to have around the house. On top of all that, they also pointed out a couple of other little things that needed attention, and got these sorted too. Once finished, they gave us clear and useful advice about maintenance and caring for our new fire. Great company, great team, would recommend without reservation.
June 10, 2025
Purchase & Installation of new fireplace.
The support, help & guidance was very good in the decision of the fireplace we wished to purchase. The installation was effective and professional with the room where the new fireplace was installed left clean & tidy - thank you.
June 5, 2025
The log burner service
The stove engineer was on time and did a brilliant job. Even though the log burner is very dirty he cleaned it and left it in a brilliant condition
June 1, 2025
Always competent and friendly
Always competent and friendly. I ask Grandisson to service my wood stove every year. It does not cost much more than the chimney sweeping I would need anyway and it gives me peace of mind that the stove is safe and good to go. I have recommended them to my friends and I am extremely happy with their service. Thank you
May 14, 2025
Excellent and professional service
May 15, 2025
16 Farmhouse Davey
Byron the engineer was first class as normal, plus support from office always helpful and polite
May 14, 2025
Great service as always.
May 11, 2025
Old gas fire repair and service
Byron (the engineer) quickly diagnosed the likely source of the problem (a failed ignition unit), and Grandisson did an excellent job in sourcing a replacement, given that the fire is 25 years old! About a month later Byron fitted the new unit and serviced the fire very professionally. I had to ask for the service certificate, which I had been told would be sent to me automatically.
April 30, 2025
A very professional company.
The difficult fireplace installation was completed in a very professional manner in one day. Despite having to remove most of an old unit there was virtually no mess and the wall was re-plastered and made good to a very high standard. A lot of useful information regarding care and cleaning was also given.
May 11, 2025
Boiler service
Pleasant, experienced gas engineer who serviced boiler at a competitive rate.
May 3, 2025
Very professional and friendly service.
May 4, 2025
Boiler Service
Staff are very professional, polite and respectful and always deliver good service
April 30, 2025
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