Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
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Review summary
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Reviews shaping this summary
The Grandisson Service Engineer arrived promptly between the advised times, the work was completed cleanly and efficiently and he even left the stove set up with a log and kindling. Excellent service... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Continued great service from the team at Grandisson. Time keeping first rate and costs very competitive. Used for a number of years now and wouldn’t consider anyone else for my gas fire and boiler mai... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
883 reviews
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Efficient service
Efficient service, reliable and courteous staff. Engineer very respectful of property.
March 13, 2025
Very helpful and prompt response…
Very helpful and prompt response helpful phone calls and very informative . Lovely chaps who fitted my stove clean and tidy and friendly
March 14, 2025
On Time & professional
March 7, 2025
Really good customer service
Really good customer service, from our initial visit to their showroom, to the house survey, and to installation. Always prompt with answer and on time to visits. Clean and tidy on install day, very very happy with the finished fire.
March 6, 2025
Very well done and always carried out well…
Very well done and always carried out with all that is needed.
March 1, 2025
Company is excellent
Company is excellent. Engineer very friendly and kept the room in excellent condition. Would recommend this company. Patricia K>
March 1, 2025
Easy to arrange.
On time, easy to arrange. Polite competent service engineer who checked everything and left no mess.
Perfect.
February 28, 2025
We are very happy with our new fire…
We are very happy with our new fire and fireplace. All the Grandisson staff were great, providing excellent service and support from the start to finish.
February 19, 2025
What nonsense it is to ask me for a…
What nonsense it is to ask me for a review when all I did was come to the showroom to buy a replacement Carbon Monoxide detector.
You should be more selective when you ask for customers to spend their time unnecessarily.
February 14, 2025
Great service
Great service , very thorough.
Prompt for appointment and very tidy worker. Very kind to my Aunt who is very deaf.
February 19, 2025
Service of our fire was completed on…
Service of our fire was completed on time and in a professional and courteous manner
February 19, 2025
Arrived on time to complete service
Arrived on time to complete service. Was done very thoroughly and with helpful advice.2
February 14, 2025
Very clean and tidy work in my lounge
Very clean and tidy work in my lounge, really nice guys Matt and Corrie and Martin , really pleased with the finished fire and also outside brick work Excellent
February 9, 2025
Excellent company
Excellent company. Customer service was top notch. My Wife and I are super happy with the results. Our new stove has been a game changer this winter. I would highly recommend Grandisson to anyone looking to get a fireplace.
September 11, 2024
Unprompted review
He came on time
He came on time, serviced my gas fire, and even read my gas meter for me, and was very polite.
February 1, 2025
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