Grandvaultcasino Reviews 131

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment and redemption process, citing long delays and a lack of transparency regarding their winnings. Reviewers frequently reported issues with customer service, noting that responses were often automated, unhelpful, or entirely absent, leading to frustration when trying to resolve problems. The user experience was also a point of contention for many, with complaints about glitches, server crashes, and games not functioning as expected, sometimes resulting in money being taken without a spin. Conversely, a small portion of people felt satisfied with the service, mentioning quick redemptions, responsive customer support, and a smooth overall experience. These customers also appreciated the variety of games, clear bonuses, and the ease of withdrawing earnings directly to their bank accounts.

What people talk about most

Payment

Clients share negative opinions on payment, with many reviewers reporting issues with receiving their... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that emails go... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing significant dissatisfaction... See more

User experience

Users describe ambiguous interactions with user experience, with some reviewers praising the variety of slots... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays in receiving their... See more

Reviews shaping this summary

Rated 2 out of 5 stars

after they verify my account on tuesday january 6 they send me email ant let me know that my redeem has been approve and my money will be shortly on my card 350 dollars since that day... See more

Rated 1 out of 5 stars

I'm not sure if the individual sweeps casinos can influence the payout rate for games. if that's possible this one is certainly on hard mode; every game has no bonuses and you. After playing for a whi... See more

Rated 1 out of 5 stars

Ive been waiting on a redemption for weeks. Customer support keeps giving me the same automated response about how redemptions take 3 to 5 buisness days and then tried to say i didnt play my playthrou... See more



Contact info

2.3

Poor

TrustScore 2.5 out of 5

131 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Beware!!!!

Beware! Complete fraudulent scam. I won $90 and was KYC verified and I redeemed to my visa. It went away, no where to be found and never received the $. I wrote customer service who said I can't redeem to visa only bank account. I followed up 6 times in 8 days without a response as I cannot redeem or add bank account because the $90 is gone. They took it and then without word closed my account. This must be some sort of joke. I cannot believe this is how they operate. Please don't play on here, it's dangerous to give them a cent.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE!! Play elsewhere

I had the WORST experience both times I deposited and played here. The games are super glitchy and it takes your money without giving the spin. The rtp must be terrible because I played over 1000 spins and got free spins 2 times. Betting 2.00 I won 38 and 140. Customer service was made aware of the games taking money without spins and did nothing about it. The verification process is very suspicious being kyc and not needing a selfie. I sent another email email to close this account. Worst I ever played at.

September 12, 2025
Unprompted review

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